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    CRNP Community Resources Nurse Practitioners

    2.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    9 years ago

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    Pocono Urgent Care

    Pocono Urgent Care

    1.7(32 reviews)
    2.1 mi

    even one star might be a stretch for PUC's Stroudsburg location. How great I thought it was that…read moremy medical insurer's website (United Healthcare) provided me with PUC for vaccines. As a result, an appointment with their Stroudsburg location for 11 Jan to get two vaccines. Upon arrival, the experience went downhill quickly in a very surprising and negative way. There were two employees at check-in. One was helping the only other adult so I informed the other employee I was here for my on-line appointment for two vaccines. Her response? We don't provide these (paraphrase, but it was a short quick answer). Really? so my next question asked if these vaccines were not in stock. Her response was we don't give nor ever had given these vaccines at this location. Hmmm I was thinking, so then asked her why one is able to make a vaccine appointment on your web-site. The look she gave me reminded me of a deer caught in headlights. Then I asked about availability of these vaccines at another Pocono Urgent Care location. Her response, and I quote, "I don't know". And not even an offer to find out availability at other locations. Wow, what a great example of a helpful employee. The other PUC employee never uttered a peep. Last I suggested she contact PUC's IT team to have the website corrected. Her response was a kick in the ass, and I quote, "I only work here". No kidding young lady, that's why I'm suggesting this to you. Guess the word & meaning of initiative and taking responsibility were not in her work ethic. So it's ok in her mind that P.U.C.'s website is incorrect and she doesn't much care if the same thing happens to another P.U.C. customer. The other front desk employee still didn't utter a peep nor show any initiative or willingness to assist. Maybe I'm the first person to make an online appointment for pneumonia & shingles vaccines. Damn good to know PUC's employees did not added any value to my visit nor give an evidence that they gave a shit. Maybe it's a good thing I didn't get a shot, who knows if they would have given me the correct vaccine with a clean unused needed. P.U.C. might want to consider some training in employee interpersonal skills, customer service, initiative and responsibility. Never again. MHE, Stroudsburg PA

    There was nothing urgent about this urgent care. Made appointment for 130 pm and we we were not…read moreseen until 230/245. Did not leave until 330 pm, and by that time, we were feeling quite sick. Please increase staff here to see patients timely and efficiently!

    LVHN Express Care

    LVHN Express Care

    1.0(1 review)
    1.8 mi

    I am traveling from out of state to visit my grandfather, and unfortunately my 4-year-old became…read morevery sick with an extended fever and cold. Following the advice of my hospital's RN back home, I was told to take him in if he hadn't urinated by bedtime. When he worsened, I rushed to this urgent care, arriving at 7:45 p.m. before closing time at 8 p.m. The treatment we received was unprofessional and disheartening. As we were being checked in, the provider on staff, a nurse practitioner, looked at me and said, "Are we really doing this at 8 o'clock?" a shocking thing to say to a parent with a sick child. The medical assistants then began arguing openly about who would have to stay to help us, groaning and complaining right in front of us. Before my son was even evaluated, I was made to feel like an inconvenience for simply seeking care for a very ill child. When we were finally seen, my son was diagnosed with a double ear infection and tonsillitis. This was not a frivolous visit. He was in pain and needed medical attention. The dismissiveness and lack of compassion from nearly everyone on staff except for the receptionist, who was the only one to show professionalism, was appalling. I have never been treated so poorly in a medical setting, and I will be reporting this experience to the appropriate channels. Parents should never be made to feel like a burden for seeking urgent care for their sick children. This facility needs serious attention to its standards of professionalism and patient care

    CRNP Community Resources Nurse Practitioners - nursepractitioner - Updated May 2026

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