I'm giving two out of five stars for a few reasons…read more
Dr. Wade does seem capable and knowledgable and she clearly has a passion for animals.
That said, her time management could definitely use some improvement.
I scheduled our first appointment, and the day before, I was asked to move it up an hour, which I agreed to. Then, on the day of the appointment, there was another request to switch back to the original time. I held back my frustration, as although I agreed, I was forced to rearrange our calendar at short notice.
Regarding our second visit; shortly after confirming the 10:30AM appointment, I received a text asking if she could come an hour earlier, as she was apparently trying to accommodate another client. I agreed, but then received another text shortly thereafter asking us to return to the original time of 10:30AM.
Honestly, it feels like there's a perception that people don't have busy lives and that the onus is on the client to accommodate her other patients. It's inconvenient and causes difficulties for people.
The next morning Dr. Wade showed up at 9:15AM, 75 minutes early, insisting that leaving an unanswered voicemail and text justifies disregarding our scheduled appointment time. I turn my phone off at night so I did not get her communications; meaning that she got no affirmation that that would be okay with us. Dr Wade claimed that her patients appreciate it when she arrives early. Ten or 15 minutes might be okay, but I am confident that most people do not think that showing up early an hour and a half plus in the AM is acceptable. It wouldn't have stuck in my craw so much however, when I attempted another honest discussion with her regarding this issue, instead of accepting responsibility, Dr. Wade claimed that perhaps I was confused with another veterinarian who services our area. I had to acknowledge to myself what I was dealing with and quickly lost all confidence in her willingness to address the situation honestly. Humility is a virtue and I sincerely hope that that once Dr. Wade is a bit more seasoned, she might realize the importance of being more considerate towards clients in that aspect of her business.
In any case, this is the second time (out of two visits) that the scheduling has inconvenienced us and that really isn't conducive to a good client/doctor relationship in my opinion.
Another concerning issue is that Dr Wade insists that you order medications from an online pharmacy that is directly linked to her website. Not surprisingly, the pricing is significantly higher than regular avenues like Chewy, Costco, CVS and even our own compounding pharmacy. Further, there is a required $19.95 "expedited 3 business day delivery fee". This is another problematic hoop to jump through. Because of the exorbitant pricing, I had to insist that she call in the script to my preferred pharmacy. She did, but with the following text message, which I found to be dismissive and brash:
"We just got your text.
We were closed New Year's Eve and New Year's Day. We got Chewy's email. We'll give a verbal approval this one time."
I will say that Dr. Wade seems up-to-date on testing, treatments, and studies related to pet care, which we did appreciate, but her platform just isn't the right fit for us.
I would suggest contacting Midway Veterinary, Dr. Holland has been in the business for 40 years, the office is very accommodating and the staff is fantastic.