I have gone to this business a few times and looked past the unfriendliness of the owner as well as looked past a few bad reviews I have read. But the last time I went in to get a simple thing done - my dog's nails cut, I was astonished at the actions of the owner. My dog is fearful of getting her nails cut, and often cries out during, but never has she tried to bite a person and or defecated while it was being done. The groomer (not the owner) was cutting my dog's nails when my dog started to cry out. When the owner came up to them she began yelling "stop it" at my dog, that was when I heard my dog starting to growl - unfortunately I did not see what the owner did also to cause my dog to defecate. She then took my dog off the table and embarrassed me by shoving her out the gate and claiming she could not cut her nails for fear of giving my dog a heart attack. No apologies, no advice on maybe what I could do next time to calm my dog down beforehand, no suggestions whatsoever. I basically felt kicked out of the store because she didn't know how to do her job. I did not appreciate it. I have never written a bad review before, but this was too much.
The problem I had with this was one: she was telling the other groomer to get another muzzle and apparently having two small dog muzzles available for use at one time was too much for this business to think about in advance. When talking to the other groomer, in front of many customers, she was yelling at her to do things. "Barking" orders, if you will. Not only does she manage to be unprofessional to customers, but to her employees as well.
Two and mostly: For as long as this woman has had her business around in Lemont, I would think she would have had the experience to know how to keep a dog calm while cutting nails or just basically know how to handle an animal. Does she do this with every animal that doesn't behave perfectly? What does she do to the animals when the owner isn't around? It seems this woman may be in the wrong business that a fearful dog crying out would send her into such stress. I would think she would act like she wants to keep her business and not scare away customers with her yelling, her unprofessionalism, and her basic lack of ability.
I really do hope this is an isolated incident. I would hate to know that others' animals and the owners themselves are being treated this way. But after my dog and myself being treated this way at this establishment, I would highly advise going to another groomers. read more
