I had a car accident driving north from Florida to CT, after learning my father had passed away. My cousin referred me to Critellis Auto Body. Alex informed me of approximately what needed to be done and how long it may take. He listened, he was honest and gave me options that I needed to know. The Geico rep told me that Critellis didn't have availability for 2 weeks. Not true. Instead they sent me to anther auto body shop. I arrived there and they began the estimate and suddenly the girl is telling me it would take 3-4 weeks. I was literally shaking and feeling pressured. She called the manager who confirmed and said well you have a rental for 30 days. No, I did not. A rental car was not included with my insurance. They did not listen to me. I walked away to think about it. I drove back to Critellis to talk to Alex. He was honest, professional and put me at ease. He told me that now I had my estimate and that I could take it to any auto shop for repair. Now, this is customer service, no pressure, no gimmicks. I dropped off my car there the next day, was given a due date of a week later. They kept me informed throughout the process. And he kept his word! They understood my need to return to Florida before the upcoming Hurricane and I'm grateful to say I m home safe and sound. Thank you to the team at Critellis Auto Body for working together, your honesty, professionalism and making a terrible situation less stressful. I highly recommend Critellis Auto Body! read more

So I got into an accident and my insurance suggested Critelli's. The reviews seemed good so I said ok sure. After having the WORST time getting a tow truck thru insurance (LAKEVILLE TOWING) to tow my car to the shop from my house, having taken them 24 hours, I called Critellis and they schedule a tow. Within 30 minutes the driver called me saying he's on the way and towed my car 10 min later. Critellis worked so quickly with the insurance adjuster and started work immediately. I requested Critellis install an aftermarket steel bumper on my car. They said no problem, as long as I ordered in online (I knew the exact one I wanted) and had it sent to the shop. (They deducted the price from the deductible I owed them and made it work with what my insurance covered!). Anyway, my car would've been done a few days sooner but they waited it out for the steel bumper to arrive and had my car done in less than 10 days. Every employee here was sooooo accommodating, Alex was so professional and kept me up to date, and the body work/bumper install was incredible. Thank you so much for such amazing service. I can't believe how soon I got my car back after my boyfriend needed body work on his truck and a totally different unrelated auto body shop out of Seymour kept him hanging for 4 weeks. I wasn't expecting this to be so easy and quick. I can't thank Critellis enough. 10/5 stars for sure. read more

I got my car fixed here two months back due to a car accident. I heard great things about Critelli's and figured I would leave my new BMW in the hands of professionals. I was so nervous leaving my new car in hands of others than myself for sure, but Critelli's took care of me. They were so kind and considerate, in helping me, and promised they would take good care of my car! They took care of the claims on their end, setting me up in a rental, and following up with me to keep me posted on my status of my vehicle repairs. I was very comfortable during this process, yet missed my new car (of course). When I got my vehicle back around the date as promised, I couldn't believe that it was even hit. My car was spotless inside and out, and it looked as if I just picked it up brand new again! They even washed the car and waxed my tires! When it comes to your car and you need work done bring it here! The owner Josh was so helpful and knew what needed to be done to get my car in top shape again. I'm so happy I went to Critelli's and anytime I need work done again, I'll bring it here! I've referred 2 people thus far and they went and were happy with the outcome of their vehicles as well. I only give credit where credit is due! Thanks Critelli's! read more

I had my car fixed at Critellis after a pretty bad accident with my Honda Pilot. Nobody was hurt, but I was with my two small children, so we were all pretty rattled by the experience. Everyone at Critellis could not have been more helpful. After our insurance company gave us a hard time about towing the car, Critellis made everything seem so painless. Once the car was fixed, they made it easy to come back should anything not seem right after driving it. They are true professionals and incredibly warm and friendly. They made a scary and difficult situation so much better every step of the way. I would most definitely take any car that needs repairs to them in the future. read more

I had two separate (thankfully minor) car accidents in my two automobiles s over the course of the same month. Thankfully, neither accident was my fault, and there were no injuries!! I can't say enough about Critellis Auto Body's efficiency and excellent customer service!! Both of my cars were fixed in record turnaround time and to my 100% satisfaction... Alex was terrific and accommodating... I highly recommend this business!! read more

I couldn't recommend this business any more! From the time i walked in til i picked my car up they were helpful, kind and amazing! My new car was side swiped and i was devastated, but they assured me it would look like new again. They did above and beyond! My car was absolutely beautiful! When i picked it up it was detailed and shinning! Thank you to all that helped fix my car! I love it! I will never go anywhere else read more

Best experience ever, the owner Josh came out and greeted me and went over my whole car, he was very informative and professional. I was worried about my car but Josh reassured me my car was going to be taken care of. Once my car came back it looked amazing and I was so happy, not only was is fixed but it was washed and vacuumed!! I recommend Critelli's Auto Body to anyone that wants the VIP treatment! read more

I was delaying getting some body work done on my 2017 Audi A3 convertible because I thought the estimates I got were a little high and I was thinking of trading it in. My son referred me to Critelli's. The price was right, the work was flawless and I'm looking forward to five more years without a car payment. Thumbs up to Alex, Colin and Josh. read more

Brought my car here through Progressive for some body work after a minor accident and it was a great experience. The receptionist was very nice and helpful, the claims inspector was also nice. They fixed my car in 3 days and it was painless and easy! I recommend them completely! read more

Had to take another car in for front damage to grill and lights. Critelli's handled it professionally and really took care of my first time driver, helping him with the insurance and rental process. Going there again soon for some dent/scratch and paint work. read more

recently had my 2016 Hyundai repaired at Critelli's after a very upsetting accident. they brought my car back to new; i am very grateful and would definitely recommend. everyone was very friendly and professional. read more

The whole side of my car was destroyed and they completely fixed everything and made it perfect. Had great service and a very friendly staff. On top of it all they even detailed my car for me! Highly recommend. read more

Absolutely the worst place ever!!! Don't do business with Josh, he is grimey!! Also the people working on the cars are a bunch of drug addicts!!! Like the comment below, stay far, far away! read more

Great service and pricing. Josh, Alejandra and Mike were so nice and welcoming. Will come here again and recommend to all my friends and family. Thank you Critelli's Auto Body! read more

I got rearended in Southbury and brought my car to Critellis! The team did a great job and in a timely fashion. Friendly service and handled everything! read more

Office Staff is HORRIBLE and RUDE. Anything but helpful and was hung up on without so much as a goodbye.