We had dinner at this eatery's temporary restaurant by the Tiber river, not at their permanent location. When I received my meal, it was artfully presented but after opening one of the shrimp, a disgusting green liquid came out! When I complained to the waiter that I was concerned, he left to talk to the chef. When he returned he told me that it was "normal" to have this inside the shrimp.
This is a restaurant where the customer is not right...they just shrug and say "too bad" you don't like your meal. I will not return to this place and I suggest you think twice about eating here.
Customer service is a concept that has yet to arrive in Italy...maybe when they start losing business due to their attitude they will begin treating customers well. This business has a lot to learn about customer service. read more