I realize that choosing a doctor and medical clinic is a very personal thing. The care that you…read morereceive is both a combination of expectations and actual care. Since Prohealth and other clinics/hospitals have joined "MyChart" I find it extremely easy to communicate, set up appointments, and get test results. I have been going to Prohealth for a very long time. The thing that keeps us coming back all this time is the dedication of our primary care physician. A big shout out to Dr. Daniel Cheng. He's friendly, helpful and professional. Never fails to call the next day to check on us, or give us test results. The rest of the staff have always been friendly and helpful. This includes the receptionists, nurses, and support staff. Once I arrive, I rarely have to wait more than 5 minutes.

If I could give this place, zero stars, I would. They are completely unprofessional. They…read morescheduled out my appointments for five weeks then via text canceled the second one without any explanation, then the day of my next appointment they canceled that appointment and the following one for the next vist the following week. All via TEXT with no explanation. I was involved in an accident and was really in need of physical therapy. I have never been to a place where they would cancel your appointment the day of after only one initial visit without giving you any reason why or without trying to re-accommodate you. I will never go back to this place, I do not recommend it..this is not normal or typical behavior of a physical therapy office. Not sure whats going on here. This is not the way to run a successful business.

I had an 8am appointment one day. I was seen after only about a minute of waiting. I found the…read morereceptionist, xray technician, and physician's assistant to be friendly. The doctor was okay. I felt as though he was quite rushed and did not spend much time at all contemplating my condition but went ahead and prescribed physical therapy. I had to call the billing office to resolve an insurance related issue and the person I spoke to was helpful.

I recently made an online appointment for care at the New Berlin office. I never received a…read moreconfirmation, so I called to check. Evidentially I must have been interrupting the receptionist because she was extremely rude. I explained the situation and all she said was "you are not in our system and the Dr is in surgery all day" Well thats all fine and good, but I made the appointment online and that was the time it offered me... She had nothing to say so we hung up and I will go with another clinic. I am sure the doctors are great, but maybe they should have a little talk with the person who answers the phones...

Found out son had a cyst in his head that was altering the overall structure as well as…read moredisplacement of a major artery. Went to see Dr. Reichert as a second opinion due to his ratings. After waiting an hour past our appointment time, he spent approximately 5 minutes (NOT kidding) with us. He came in the room, said "any headaches" (to which my son responded "yes"), with Dr. Reichert's response of "I'm not doing surgery because you don't need it." Didn't bring up his MRI results or discuss them, didn't talk about any of his structural abnormalities, didn't ask "how are you," didn't listen to any concerns, didn't ask if we had questions, kept tapping on the exam table - slouched and leaning back in the office chair - completely unprofessional, cocky, disrespectful, NO bedside manners, treated us like we didn't know anything (I myself have a medical degree as an NP), didn't even assess my son(!), opened the door, and walked us out of the room. I would NEVER recommend this provider to absolutely anyone. I have no idea who would rate him so highly, but I really hope that you look to other providers to have an understanding of what one would be like if they had their patient as the focus of attention, during an office visit that I am paying for, related to a pretty significant issue.

Not what I expected. Exceeded my expectation…read more I had to complete and bring some paperwork (medical history, etc.) and a CD with two CT scans. I thought it better to submit them prior to the app't so the Dr. might have a chance to review BEFORE my visit. How could he go through all that and the scans during the app't, which I expected to be 15-20 minutes? The doctor saw me within 10-15 minutes of my appointment time and spent over 45 minutes speaking (and listening) to me, doing a brief physical exam, and then reviewing, in detail, the CT scans of my cervical and lumbar regions. He didn't review the scan in advance. He spent the time to review them with me. I was not there to proceed with any particular action or surgery. I was there to CONSULT and strategize whether to take action now (I'm 67), or wait some years, maybe 10 or whatever, to live with my ongoing condition/s (I've had a discectomy and fusion already) and take action at some later date. Dr. King understood all that, and considering the complete Degenerative Disc Disease (DDD) I have, he recommended we take a wait and see approach on the surgery. He did refer me to Dr. Doniparthi in the Pain Management clinic to again CONSULT the possibility of an injection or trigger point therapy. (I have seen her more than once before and had injections before). I did follow up with her the very next day and her assessment was basically the same - no assurance that any injection would help... might help, might not. So... wait and see as long as I could continue to function as is. I was very pleased that I was listened to, that a conservative approach was considered and taken, and will return to Dr. King, if and when, I deteriorate to needing some intervention.

Dr. Jesse Bauwens is an AMAZING Orthopedic Surgeon!! My Primary Doctor referred me to Dr. Jesse…read moreBauwens after I injured my knee on vacation. On my first office with visit Dr Jesse, he immediately put me at ease with personal engaging demeanor. He explained my options thoroughly and I felt confident he was perfect for me! In November 2022, Dr. Jesse performed a Mako Robotic assisted Total Knee Replacement. My surgery went fantastic. Later that same day, I was walking with a walker during PT. Dr. Jesse made sure my pain was managed during my recovery. My recovery went so well, I had my other knee replaced 3 1/2 months later! That recovery was even better. At 60 years old, I am pain free and loving my life!! I highly recommend Dr. Jesse Bauwens. I have already referred several friends to him after they saw my results!

On Friday March 17,2023 I saw Dr. Bauwens he is one of the worst doctors I've ever dealt with. He…read morewas recommended by my family doctor after an X-ray showed I had arthritis in my hip. On my first meeting with doctor Bauwens I should have listened to my gut that this guy was very none caring and aloof. I had to ask to see the X-ray and he show it to me not on a clear screen but on a print out that wasn't very clear. He didn't explain anything. Very unprofessional! He was quick to have me make an appointment for a robotic cortisone shot in the hip.When he performed the robotic shot I screamed out in excruciating pain and kept yelling it felt like he was going into my muscles. He said nothing and just continued using his unskilled technique on me. when he had finished there was no apology for the pain or stress I had been put through. He just waltzed out of the room. Still very much in pain ,a week later ,I called his office and was told to give it another week and call back which I did. Now I was told to have physical therapy. I had a consultation with a physical therapist and was told by the therapist that I might have inflamed muscles and that I should go to another orthopedic doctor to find out what is going on before she treats me so as to not do anymore harm.Today I'm making that appointment. Today a month later I still have pain in my hip.My experience is that Dr. Bauwems doesn't know his business or have any empathy for his patients . I'd like to call it QUACKERY!!!!

Mop haired, toe-headed, rude, nasty, front receptionist (who's easily the worst of of the lack)…read moreaside, the staff here are a joke. The support staff here are slow, ignorant, incompetent, inconsiderate, dismissive, and callous. I had the best primary care doctor I have ever had and I am sorry to have to leave him behind because of how terrible the support staff and services are. It has reached the level of being untenable. Seriously, stay away. It is the worst.

I've been on hold for 50 minutes in the morning, and another 45 minutes because I couldn't hold any…read morelonger. How to you get to a person to ask a question? This is ridiculous. I may need to change providers. I can't get to anyone to ask a question ALL DAY long - always says, 'you have more than 5 callers ahead of you'. There should be an option to leave a message and get a call back (at a minimum)!! Very disappointed.

Between my husband and I we have had several days at MOSH. my husband had a severe broken leg.He…read morewas there for 4 in 2024. I have had 2 of my 3 spinal surgeries there. I had the best, Dr. Coran and his team. I spent 3 days under there care and I can't sat one negative thing about MOSH. The medical floor is separate from the orthopedic floor and not run the same way. All the nurses on the orthopedic floor are great. Also, you get a menu and can order each meal in a two hour gap and they bring it to you. Dr. Coran is a spinal specialist. He has done all three of the areas of my back with the last in January 25, He took it apart and put it back stabilized so I can continue to do normal things and play tennis. I highly recommend the Orthopedic floor. NK

Went to the doctor for ankle issue I was having in 2023, and I am still dealing with their horrible…read morebilling department. They billed under the wrong name with my DOB, and I called to let them know to fix it several times. Now it is passed the 1-year timely billing requirement my insurance company requires and now they sent me to collections for THEIR error.