Fast, friendly and reliable charging port repair. My phone charges perfectly now. Highly recommend!read more

Jose did awesome work on my old Motorola phone. Replaced the battery and works like new. Thanks…read moreJose! Worth a visit!!

This is not a true Verizon store. Be prepared to come right back to this store if you have any…read moreproblems - a true Verizon store can't help you. And then it will take forever for them to deal with their system to help you. When buying, be prepared for them to upscale you every accessory - you can get much less expensive on-line.

Here is why you don't ever come to this location and it's probably an even better idea to just…read moreavoid any Victra Verizon Authorize Dealers all together because they are absolute and complete TRASH. I came into Victra Verizon because I was having dropped calls and signal issues and was told to get a new sim card. It so happened that there was also a promotion to have my phones upgraded. I have an Iphone Pro Max and a Note 8 and I wanted the newest version. The rep originally was excited to assist with the upgrades of course explaining the promotion $800 for my note and $700 for my Iphone and I would pay the difference for the new phones purchased simple which should also fix my Signal issue in the process. I chose the iPhone 12 and the Note 20, unfortunately at the time they said they were out of stock on the Note 20 but would call me when in came in to upgrade, but that they could still complete my iphone upgrade now. Never in my life did I think it would take 4hrs to complete my upgrade on just my Iphone which was a result in of switching the sim and it NOT WORKING we went thru 3 different sims and a call to customer care to resolve the issue which it seemed to work fine on customer cares end. as a Business Owner having a business account I was irritated as my entire day was blown because I needed my phone to work. I left with a bad taste but was just thinking it was an off day for the team in side.. 2 weeks go by and I never recieved my call for the note 20 so I decided to stop by and see what the hold up was and was told they did call but never left a voicemail or sent a text or an email as again I have a business account so communication and access is easy but the phone was there and they could do the upgrade. So we begin the process or so I thought until they came back and told me that we could do the upgrade but because the promotion was over they wouldn't honor the deal anymore instantly pissed.. Asked for a manger explained what happened amd rethe backluctantly they said ok we will still tbe floor to e you the deal since you came in originally.. From I waited and kept s and upon my inqieeing the rep rudh from tbe

Tried calling the store to see if they have a phone in stock. Called twice and both times their…read morephone was static and broken. Pretty sad when a phone store has poor phones

I've been an ATT customer for years (over 30), have been to many ATT stores and purchased a number…read moreof phones and accessories. I recently dropped my iPhone and was in need of a new screen protector for my replacement (so thankful for insurance!) I know I can purchase a screen protector on line and save some $$$, but I wanted to buy it in the store so a profession could put it on my phone and avoid bubbles and finger prints. The sales associate less than enthusiastically agreed to put the screen protector on my phone and said he'd try to put the camera lens cover on. He got the screen protector on (with what appears to be lint included on the edges). I had to ask for a cleaning cloth to try myself to smooth the edges. After working a few minutes I asked for assistance. The manager on duty rubbed on it with his fingers (leaving smudges) and said, sometimes the humidity does that. Really?! No, you all did a bad job!!! In addition, the lens cover he sold me was the wrong size (and they didn't have the correct size in stock). Of course, that was refunded. However, if the associate would have listened to me when I told him what phone I had....he would not have inventory he could not sell (because he opened it and tried to install it). At least he realized it and didn't stick it on my phone anyway. To top it off...I had to ask for a receipt. Isn't it normal to ask the customer if they want a receipt? The customer service is clearly lacking!!!

Do not go here if you have the Samsung flip/fold phones. When I returned to pick up my phone for…read morescreen cracks on the front screen of my Fold 6, the employee returned my phone to me in FAR worse condition. My screen had minor cracks in it before, and I say minor because the screen was fully functioning albeit cracked. Upon return to me the front screen was missing CHUNKS, misaligned, jagged and sharp and no longer worked at all. The employee told me that the phone was "Unpreparable" and needed replacement, he even said that the front screens on the folds can be "very difficult". This led to me having to be on hold with the insurance agency for more than an hour and arguing with them about why I shouldn't have to pay the $400 deductible for a replacement. The service from both the employees was polite, nothing about them was unprofessional in general etiquette and interaction. Though if the employees would of informed me before that they would not be able to do the service instead of breaking my phone even further and shrugging about it... I wouldn't be leaving this review. Not only that when he told me the repair was "difficult" that states that he knew before he started that he may not of been able to do the service. Just say something to the customer and save yourself the trouble. There is no shame in knowing the limits of your abilities, especially if it pertains to an expensive item in need of repair. The shame is breaking the item further and having to nonchalantly present an "oh well" attitude about somebodies hard earned property being in worse condition than they left it for repair.

Went in for a back glass replacement, said they had to order the part and would call me when it…read morecame in, said it would only be 3 days, no call 4 days later so I called, said it would be 3 more days. No call AGAIN 3 days later, and when I called them they said it was there. I dropped my phone off all day and when I got it back, the back was cracked from "the press". Had to go through all that again and still NO CALLS FROM THEM!!!! After they fixed it again, my flashlight was now broken, said they would call me when the part came in and they still to this day have not called, not going back. Not to mention the original repair was $300 after tax.

Very small shop had 2 guys working ! Very unpolitical people was rude kept calling my mom and…read moresister sweaty ! Very low level people ! Not good for big business. :(

I dropped my phone off to get a screen replacement. They told me it would just take 15 minutes and…read moreI could wait in my car. They came out and waved me in when my phone was ready. It took exactly 15 minutes from drop off to pick up. It was about $100 and they offered me a screen protector. I paid $20 for a privacy screen protector and he put it on for me. They were very quick and efficient. I've had to leave my phone an entire day in the past with other businesses for screen replacement. So this experience was definitely ideal!

Great guys! They replaced my broken iPhone screen within 15 minutes. Service was wonderful. I would…read morehighly recommend this store.

Not particularly helpful. After talking with the young man he suggested it was best I call ZAGG…read more...of course after holding for just over 2 hours, the call was dropped

Install was the only thing to praise about this visit. I have done a lot of business with Zagg and…read morethis particular location in the past with mine and my family's devices (about 6 devices) as well as my company's devices (approximately 173 devices). I understand that there was an increase in price as every thing has increased due to inflation and that is fine (included photo is of their price increase). But the gentleman that I'm not used to seeing there kept pressuring me to upgrade my screen protector since he stated that they no longer carry the one I had on my phone any more and as he searched for it I was able to see that they have two of the screen protector that I had on my phone. This constant up selling and the constant pressure was making me very uncomfortable about the situation. According to the gentleman that handled my case I can either upgrade for an additional $40.00 or downgrade my screen protector. I did not have the additional funds for the upgrade so I needed up down grading this screen protector even though I had seen the screen protector in their drawer. This deceptive practice of forcing the consumer to upgrade for a significant increase in price or to downgrade the protection threat was not appropriate nor appreciated. I think I might have to start looking for another replacement screen protective device from another company and I'd advise that others do the same or face the possibility of them trying to pressure you to upgrade for a enormous fee or downgrade your protection even though they have your screen protector in their drawers - as it appears that they use the deceptive practices of bait and switch.