Tried calling the store to see if they have a phone in stock. Called twice and both times their…read morephone was static and broken. Pretty sad when a phone store has poor phones

I've been an ATT customer for years (over 30), have been to many ATT stores and purchased a number…read moreof phones and accessories. I recently dropped my iPhone and was in need of a new screen protector for my replacement (so thankful for insurance!) I know I can purchase a screen protector on line and save some $$$, but I wanted to buy it in the store so a profession could put it on my phone and avoid bubbles and finger prints. The sales associate less than enthusiastically agreed to put the screen protector on my phone and said he'd try to put the camera lens cover on. He got the screen protector on (with what appears to be lint included on the edges). I had to ask for a cleaning cloth to try myself to smooth the edges. After working a few minutes I asked for assistance. The manager on duty rubbed on it with his fingers (leaving smudges) and said, sometimes the humidity does that. Really?! No, you all did a bad job!!! In addition, the lens cover he sold me was the wrong size (and they didn't have the correct size in stock). Of course, that was refunded. However, if the associate would have listened to me when I told him what phone I had....he would not have inventory he could not sell (because he opened it and tried to install it). At least he realized it and didn't stick it on my phone anyway. To top it off...I had to ask for a receipt. Isn't it normal to ask the customer if they want a receipt? The customer service is clearly lacking!!!

I I am pleased to report that my recent experience was entirely satisfactory. Initially, I visited…read morethe store to inquire about potential leftover blankets from T-Mobile Tuesday, but unfortunately, they were unavailable. While there, I took the opportunity to replace my damaged screen protector, which has been a recurring issue. Emily and Vanessa provided exceptional assistance, exemplifying outstanding customer service. Their dedication and expertise were noteworthy, and I was impressed by their professionalism. Having relocated from California six months ago, I have been favorably impressed by the hospitality and courtesy of native Texans, and these ladies reinforced my positive perception. My son, who remains in California, has heard about the warm welcomes I've received here. The outstanding service from Emily and Vanessa was a testament to the region's hospitality. I appreciate their efforts and acknowledge the impact it had on my experience. Those two ladies were indeed the best. Guess what...I actually received my pink T-Mobile blanket, it's like Emely set that one to the side just for me. When you look up

Sammie and Randy went the extra mile to help me trade in my old iPhone for a new one. They were…read morefriendly, knowledgeable, and very helpful. The store appeared clean and well-organized. I would send friends there.

This is not a true Verizon store. Be prepared to come right back to this store if you have any…read moreproblems - a true Verizon store can't help you. And then it will take forever for them to deal with their system to help you. When buying, be prepared for them to upscale you every accessory - you can get much less expensive on-line.

Here is why you don't ever come to this location and it's probably an even better idea to just…read moreavoid any Victra Verizon Authorize Dealers all together because they are absolute and complete TRASH. I came into Victra Verizon because I was having dropped calls and signal issues and was told to get a new sim card. It so happened that there was also a promotion to have my phones upgraded. I have an Iphone Pro Max and a Note 8 and I wanted the newest version. The rep originally was excited to assist with the upgrades of course explaining the promotion $800 for my note and $700 for my Iphone and I would pay the difference for the new phones purchased simple which should also fix my Signal issue in the process. I chose the iPhone 12 and the Note 20, unfortunately at the time they said they were out of stock on the Note 20 but would call me when in came in to upgrade, but that they could still complete my iphone upgrade now. Never in my life did I think it would take 4hrs to complete my upgrade on just my Iphone which was a result in of switching the sim and it NOT WORKING we went thru 3 different sims and a call to customer care to resolve the issue which it seemed to work fine on customer cares end. as a Business Owner having a business account I was irritated as my entire day was blown because I needed my phone to work. I left with a bad taste but was just thinking it was an off day for the team in side.. 2 weeks go by and I never recieved my call for the note 20 so I decided to stop by and see what the hold up was and was told they did call but never left a voicemail or sent a text or an email as again I have a business account so communication and access is easy but the phone was there and they could do the upgrade. So we begin the process or so I thought until they came back and told me that we could do the upgrade but because the promotion was over they wouldn't honor the deal anymore instantly pissed.. Asked for a manger explained what happened amd rethe backluctantly they said ok we will still tbe floor to e you the deal since you came in originally.. From I waited and kept s and upon my inqieeing the rep rudh from tbe

Chris helped me with a Build-A-Bear battery issue that I had. The battery had swollen and he…read morequickly repaired and fixed it. He was extra careful because the voice box held my deceased Father in Law's recording and was empathetic with me. I would definitely come back if I need anything else repaired.

Do not go here if you have the Samsung flip/fold phones. When I returned to pick up my phone for…read morescreen cracks on the front screen of my Fold 6, the employee returned my phone to me in FAR worse condition. My screen had minor cracks in it before, and I say minor because the screen was fully functioning albeit cracked. Upon return to me the front screen was missing CHUNKS, misaligned, jagged and sharp and no longer worked at all. The employee told me that the phone was "Unpreparable" and needed replacement, he even said that the front screens on the folds can be "very difficult". This led to me having to be on hold with the insurance agency for more than an hour and arguing with them about why I shouldn't have to pay the $400 deductible for a replacement. The service from both the employees was polite, nothing about them was unprofessional in general etiquette and interaction. Though if the employees would of informed me before that they would not be able to do the service instead of breaking my phone even further and shrugging about it... I wouldn't be leaving this review. Not only that when he told me the repair was "difficult" that states that he knew before he started that he may not of been able to do the service. Just say something to the customer and save yourself the trouble. There is no shame in knowing the limits of your abilities, especially if it pertains to an expensive item in need of repair. The shame is breaking the item further and having to nonchalantly present an "oh well" attitude about somebodies hard earned property being in worse condition than they left it for repair.

Run!! do not walk away from this company..RUN!! They are awful, suck you in, rip you off (i.e., I…read morereturned the "tower" in the correct fashion they advised me to do...what I got was a $295 charge for a "damaged" unit!! ). No matter how hard you try to talk with them, they don't care!! They gauge!

We needed help canceling service with AT&T, so I stopped by this FM 1060 location, and Garrett had…read moregreat knowledge and the willingness to help. Thank you, Garrett, for taking the time to help. You made this so easy after the nightmare with AT&T. Amazing customer service, Garrett!

Quick & reasonable pricing…read more This is my 2nd device I've brought and I have yet to be disappointed! Very convenient!

I got my screen "fixed" same day my phone was getting extremely hot and my screen was slow i went…read moreagain they "changed" the screen but nothing changed i spent over $200 for a screen repair they told me a price over the phone and then being there they up charge you. Look at the reviews before going there i made the mistake on not checking the reviews.