First off it is now called Cyber Haven. If you can go anywhere else I would highly recommend that…read more I know there is not much, if any competition in Ft Smith so if you can go to Tulsa or Fayetteville, do that instead. They had my laptop for 5 weeks and never a call or anything. They couldn't fix the issue and wanted to sell me a fix that would have cost as much as a new laptop. Plus the only progress I would get from them was when I had to go in there and ask about it. The employees are nice but I cannot tell anybody to go there at all.

The owner needs to pay his rent. I went in for my phone repair and met a locked door, the landlord…read moresaid he'd unlock the business when he got his rent. Lol.

We've purchased two iPads from them with great results. Good prices. They have also repaired a…read morephone for us; did a good job there, too.

Clay at this business patiently helped me set up my new iPhone and storage. After I had just come…read morefrom AT&T. The person from my phone company didn't have as much knowledge as Clay. He was patient and kind regarding my questions. He even laughed at my jokes. Nothing but a professional with a great personality. Thank you Clay for helping me retire my iPhone 6. You're the best

I chose this location because I'm not sure exactly where the customer was located. I called to…read moreinform Verizon that my brother had passed away. I wanted to end his service. They were extremely helpful and compassionate. I spoke with Erica and she was beyond amazing!

We were in Ft Smith for the day and went to this Verizon location to get help unlocking our son's…read morephone. Unfortunately the entire Verizon computer service network was down nationwide! So we weren't helped. They suggested we come back in 2 hours. They were courteous but no help.

Megabyte staff helped me fix my iPad. Alberto was so helpful and made it easy and pleasant. I…read morehighly recommend this business.

They don't care. It's not specific to one location it's the entire company. Chat transfers you and…read more'disconnects' you, the 800 number has no one to escalate to when problems arise, the store is barely staffed and you have to find someone that can basically place an order for you. We had purchased all new appliances for our home. Should be fun right? No.. late delivery, the installers broke the counter top and didn't secure the dishwasher or leval it correctly. All the GE appliances have broken in some way and that's another big problem you get to fix. The refrigerator died in a couple months and best buy did nothing but tell us to call ge even though we had total tech. If you need something and have no other options and are pretty handy here you go but they will not do what they claim past sell you something and try to get more money on 'warranties and services' they won't complete correctly. Trying to get the claim settled for the damage they did was a nightmare!! We had to call our insurance to get it covered. You basically needed a lawyer even though it was completely clear this was the installer slamming the old washer into the floor and countertop, this wasn't even a denial from the tech that did the damage, but still best buy and their insurance refused to call us back and handle the issue. I hope this helps someone out there.

Employees are involved in fraudulent sales in mobile department. If I could give -100 stars I…read morewould. Yesterday, On 10/26/2019 we were victims of fraud done at this location. We live in Nevada, this location sold 3 iPhone 11 and added 2 extra lines to our account. With a total of $6500 ish in charges and fees! After calling the fraud department which took 2.5 hrs on hold to finally resolving this 4.5hrs later I decided to Call the store and speak to the manager on duty named Stephanie of the mobile department. She said they have a policy to check ID for valid and legal transactions. Yet, they were doing a "courtesy call" to inform of us "attempted fraud" and all we needed to do was to verify the code that would be texted to us. They never once asked for our SS, or our AT&T passcode nor for us to verify the last 4 of our SS and to verify our address. Here's the thing! If they scan / check "valid ID" why did they have to go threw the steps of "fraud" sounds like an employee knew these crooks and was in on it to "legally" sell these devices to these criminals! A police report was filed, we attempted to get their district manager phone number but she wasn't"allowed to give that out" followed by "if she is willing to talk she will call you back." we are highly considering to peruse legal action and we will be calling corporate office on Monday.