Very helpful, thorough and friendly staff. I brought in a Pixel 6a with wired mic issues and they…read moreadvised me on my options.

I was walking in here not knowing what to except I walked in and Nick was in there and showed me…read morethere programs and what they had to offer very respectful and not forcing any program or anything just telling you the benefits I 100% recommend him.

Mehdi was so great!!!! 10/10 experience at this location!! Highly recommend coming to this location…read morefor any phone needs

I went in with an issue on my phone. I was immediately greeted and taken care of. Truly appreciate…read morenot only having the issue with my phone solved, but the professional way I was treated. Answering my questions and showing me what to do if it happens again. Great job Russel Cellular.

Let me first state that this review is in regard to the cellular phone store at 1187 W. Eads…read moreParkway at Florence Dr., Lawrenceburg,Indiana. This store currently has a Verizon sign over the entrance. I went to this store thinking it was an ATT store and I wrote a review thinking that it was an ATT store. Now, I am not certain who owns it, but I can recommend it based on the excellent service I received!!!! AND..here is what happened. I bought a Samsung Galaxy S23 Ultra on line and when it arrived, it came without a manual. I watched a video on line as to how to transfer my data from my Iphone to the Samsung using Samsung's "Smart Switch", which I then attempted to utilize (dumb move on my part!) in order to transfer my iphone apps and data to my Samung...and ended up with a LOCKED cell phone that was now essentially a paper weight!!! My wife recommended what she thought was an ATT store at this location, as she had heard good things about it. So I took my LOCKED Samsung to them and asked for help. I had been to two places in Northern Kentucky who told me there was nothing that could be done. Well the gentleman "Edward" (Eddie) at the "Russell Cellular" or Verizon store 1187 W. Eads Parkway said, "No problem, I think we can get it unlocked AND transfer most of your data and apps." I was flabergasted! Here was a guy who said he could unlock my Samsung Paperweight And transfer most of my data and apps!! And behold, 3 hours and 5 minutes later I had an unlocked, quite useable Samsung Galaxy S23 Ultra with the majority of my apps and data on it!!! I was overjoyed!!! EDWARD didnt know me from Adam and was under NO obligation to help me since I did not buy my phone from his store!! He was polite, quite knowledgeable and seemed very eager to serve customers!! His coworker Ron was also as hospitable as could be! Will I go back? You bet your boots I'll go back! In a world where customer service is usually by phone with someone you can barely understand, this experience not only refreshing, but pleasant and just plain GOOD BUSINESS!!! Thanks again Eddie!!! I have NEVER been treated this well and so efficiently in any cell phone store anywhere. If YOU need a cell phone, or help with one, GO HERE FIRST!!!

I went to the store to get help with my phone and passwords etc and the employee there a guy was…read moreunbelievably helpful and fixed everything for me. This was the 2nd time he has fixed everything for me. This store is amazing

I was thinking about upgrading my iPhone 8 to a 15; the young woman who served me (I heard she has…read moresince moved over to the Western Hills store ;-) was very helpful and patient...

I was told that my phone was eligible for a free upgrade with no extra cost or monthly costs. guess…read morewhat? my monthly cost doubled! and now there's nothing I can do about it because I don't want my old phone anymore. The guy working there seemed cool and acted like he wanted to help me but in reality he knew nothing about what he was talking about. never going back. I made a yelp account just to review this place! I live right by the store so I thought it was convenient - next time I will drive 5 extra minutes to Newport.

This store is small and there were not a lot of phones to view. However, they did have the two…read morenewest iPhones that I was wanting to look at. The gentleman that helped me knew I didn't necessarily want to purchase anything that day but I wanted to talk about the phones I was looking into. He didn't pressure me to buy anything and answered all my questions. He even helped give his opinion on which phone he felt would be best for me needs. Wonderful customer service.

Well I went in three weeks ago to have my wife's screen repaired on her iPhone 13 and they upsold…read moreme on the battery. Well now the phone has crashed and the only thing I did was take it to uBreakiFix in Florence Ky. Nothing we can do will fix it. Now I'm gonna have to replace her phone. I should have just not replaced the battery now I'm out the 200 bucks and have to replace her phone. Thanks for nothing. I won't be going back and highly suggest saving your money.

Came here to get my daughter's phone screen fixed with no regrets! The staff was accommodating,…read moreinformative, professional, and trustworthy. Shout out to Gregory and Victoria! We had updates sent to my phone while my kid's was phone was being serviced. We knew when they were working on it as well when it was ready to be picked up. We were told an hour for a screen fix but it was finished in less then 45min. Also, You can reserve an appointment online. Overall, affordable prices, no pressure to have to purchase things you may not need, and quality care with your personal device. Highly recommend this establishment and will certainly keep them in mind for any of my future cell repair needs. I guess it's inevitable when you're the father of a teenager ‍.

The young man who fixed my phone was professional, proficient and polite. He did the job quickly…read moreand at a great price. I will return here. I was fascinated watching him work as he was so adept at his practice. I definitely recommend!

I went to get my galaxy screen repaired after an accident left the screen shattered. It was cheaper…read morethan some other places and I was in the mall anyway so I decided to take a chance. It took longer than expected. The young man doing the repair asked me to come back in 30 minutes. I came back in an hour and he still wasn't done and he seemed almost annoyed that Id come back. I left and came back an hour later. The repair was completed but the screen does not fit exactly like before. Its a small difference, but it isn't flush with the bezel and you can tell when looking at it from the side. Okay but not great.

I'll tell you a good story about Sprint I do not recommend them at all. This was when the Galaxy 7…read morewas brand new I had got it and I had 30 days to send it back if I didn't like it. I took it back to the Sprint store in Florence which is no longer there as of now before the 30 days was up. I was supposed to get no bill. And of course I got a $1,700 bill that is still going against my credit today. I took that phone back and the people act like they didn't even know what to do They were so unprofessional I'm guessing that's why they're Florence Kentucky location is closed now. They stole my phone and are trying to make me pay for it so I do not recommend Sprint to anyone unless you want to get screwed big time. I wish I can give negative zero stars if I could I would

Just went to this store yesterday to get my new phone. I was on the fence with sprint but the…read morecustomer service at this store made me a happy customer! Christina took great care of us and was very knowledgeable and helpful! She even gave us a tutorial on how to use the new features on our phones! 5 stars!