After spending years with another carrier, we decided to stop talking about switching to AT&T, and…read moreto actually make the switch. Today was that day. When we walked into the store, there were several customers waiting and only one worker. What was surprising is that all the customers were in good spirits and everyone was chitchatting. That was nice. David, the gentleman working, was pleasant with everyone and working diligently. When it was our turn, David was extremely friendly, knowledgeable, and patient with me as I had a difficult time understanding an option. He was extremely helpful and activated our new account, ensuring we walked out with three working telephones. Better yet, David insured to maximize the promotions and discounts so our monthly bill is approximately $30 less per month over the other carrier. Saving $$$! Based off of my experience today, I strongly recommend this location and more specifically David.

Allison is the worse sales rep I have ever met.she misinformed me on my bill, didn't give me the…read morecorrect amount owed, resulting in my account getting suspended. Had she told me the correct amount, which I had, this would not have happened- and did over $4!!! She also didn't change my name AGAIN and was rude to top it all off. Don't bother trying to get an owner or manager- all they do is hide behind empty promises in response to reviews. As someone who has been in retail, hospitality, and customer service for 20years, I've never seen such carelessness. DO NOT GO TO HERNANDO UNLESS YOU WANT TO BE WAITING FORVER JUST TO BE DISAPPOINTED!!! GO TO SENATOBIA THE LADIES THERE ARE THE BEST!!! If I could rate 0 stars I would

Jon was the most unhelpful person I have experienced on visit today. He was loud obnoxious and…read moreconstantly made snide remarks towards my choice of iPhone. He jacked up my wife's new phone and now she is back to using her old phone. We spent a total of 8 hours and still she doesn't have use of her new phone. Verizon suggested that once the transaction clears to go to another location since they refused to stand behind his work ir lack of.

I bought an iPhone 11 case from Verizon on Mclngvale Road, suite 103 in Hernando MS on June 29th…read more The guy told me I had 14 days to return it. I decided very early on that I really wanted a Lifeproof case instead. I took it back on Jul 5th (6 days). Well they looked at the case, that I had not even used and said it had a scratch on it and they could not refund. I didn't even use it!!!! After I left, I noticed on the box, it said scratch resistant.!!! So I am OUT $50 bucks. Hopefully this location will lose at least $50 or more in sales based on my review. STAY AWAY!!!!

I think I've already done a review. They were great and I'll be going back. Customer service was…read moreprofessional and device works perfectly. The pricing was awesome compared to Apple and the cell phone shop in Clarksdale.

A business that is true to its name! Mr Hurt saved the day!!! He fixed my son iPhone that I thought…read morecouldn't be salvaged. Saved me a bunch of money. And to find out, he services computers too. He will definitely be my go to guy!!!

(Memphis, TN Customer) I am absolutely disgusted by how these people operate. I was very forcefully…read morepressured into getting the wireless and fiber internet services with a lot of misleading sales tactics and lies. I was with StraightTalk for years and never had issues and will be going back to them. I NOT ONCE GOT even half the speed I paid for for internet! The cell service is spotty at best! I missed 1 payment because my grandmother had brain surgery and I was out of down and they charged me multiple late fees and CONTINUED TO CHARGE ME LATE FEES EVEN AFTER I PAID MY BILL AMOUNT!!! I called several times and was left on hold for HOURS!!!! No one help or even tried! I was transffered to "MANAGEMENT" Who literally did LESS THAN THE FIRST ENTRY LEVEL AGENT!!! They operate in a compeltely unethical and scandalous manner!!! I have been trying to cancel and NO ONE WILL ANSWER!! THE APP STOP WORKING COMPLETELY!! I CANNOT GET THROUGH TO ANYONE!! IN one last ditch effort to get help I contacted the area supervisor TENESHA who was also less helpful than an entry level customer servcie agent!! They push people off refusing to help ENTRAPPING US AND FORCEFULLY KEEPING US INTO THEIR SERVICES!!! THIS IS A DISGUSTING MISUSE OF POWER!!!!!!! THEY HAVE NO REGARD FOR PEOPLE AND 0 HUMAN DECIENCY!!! THEY ARE A FRADULANT TERRIBLE COMPANY!!! DO YOURSELF A FAVOR AND STAY FAR AWAY!!

This company is so doubt they charge me for paying for my bill n setting up a date to pay another…read moreso all together I paid an erra 10 I wonder who's pocket thats going into n I waited almost 3 hours on the phone for a supervisor n the rep keep saying n im still with you in dead cold silence.

Very impressed. Had the screen in stock; in and out with a repaired iPhone 6S in less than an…read morehour. Lots of accessories too.