Excellent customer service via De Von at the Shawnee Mission T-Mobile store. Had a OnePlus 6T phone…read morewhich i've owned for over 2 years. Suddenly beginning of August, every call would drop at 3min 10sec. After investigation, many complaints arose with the same issue. This occurred after a software upgrade took place from OnePlus (Chinese). No time of a fix was given, so i decided with De Von's assistance to upgrade to a Samsung A71 5G. Without giving specifics, De Von was able to provide a sizeable discount being the issue with my OnePlus was not one i had created. He copied all info onto the Samsung and was very patient while i checked every aspect of data to ensure nothing was missing. I highly recommend asking for De Von if you are a T-Mobile customer. Just a side note, Samsung no longer makes their phones in China, but rather Vietnam which is totally fine with me.

The store manager is a bubbly fake inconsiderate child who should be bounced to the unemployment…read moreline. She is extremely rude and I left so upset I cancelled my service after being a customer for twenty years. I will not pay for a service where I am treated like a dog when I go in and ask for help. One star is generous.

I went to this store expecting to buy a new phone since mine had crashed a day earlier…read more Garrick helped me look at phones, explain their benefits and prices. He then looked at my phone and fixed it!! He was very nice, very helpful and very professional. I expect this young man to go far. I have been a customer of T-Mobile for nearly 20 years and this was by far the best customer service I've received. Thank you Garrick!

Very unreliable in store. Your better off dealing with a Ai chat on the app then coming into this…read morestore.

Rude and completely unfamiliar with their own products. When they couldnt figure out how to make…read morephone work, they dumped us on the 800 number, which was fully automated and couldnt solve it either.

I'm glad we had done some research ourselves and had a pretty good idea what we wanted before we…read morewent in to trade in 4 year-old iPhones because the help we got was pitiful. I think the woman we worked with was knowledgable, she just didn't want to share her info--we had to drag it out of her. Even then, she seemed much more interested in picking up her lunch than helping us.

I have had Metro PCS for years as my phone carrier and keep it because the price is locked in and…read moreinexpensive. I stopped in to this location to see if they had any iPhones available for upgrade from my current iPhone. The woman who worked there was very nice and helpful. They did not have the one that I wanted and she explained that certain stores only carry certain iPhones. She did say I can purchase it online and have it mailed. I would go back to this location based on today's customer service.

From the owner: Switch today & enjoy America's largest 5G network.read more

Quick in and out, found an app that was causing my problems and DELETED it !…read more Done !! Thanx !!!

I am writing to give a shout-out to the wonderful staff at this store who I witnessed giving…read morestellar customer service not only to myself, but also the customers before and after me. I would especially like to recognize Juanita who was so great and patient throughout the process of helping me select a new phone and service as well as assisting me in transferring all the information from my very outdated and clunky phone. She also followed up in regards to an item I left behind. Thank you so much!!! Don't hesitate to stop by this location if you are nearby and in need of an upgraded phone, service, or accessories!

First class service! Great prices! Adam fixed my phone while I waited. It took less time and cost…read moreless then original estimate. Very honest business!

I ONLY use Adam to fix my phones. He's fast, affordable and friendly. Couldn't say BETTER things…read moreabout his speed and service!!

This place is amazing and the people who work here actually care…read more.. if you need a phone fixed... just go here and thank me later. My daughter's phone was broke and we needed it for a trip. Luckily, they kinda bent over backwards to get me this phone and I got super lucky they were able to find the parts. They kept me in the loop the whole time. Truly a great store... I appreciated it some much I will not look at another shop to get my phone fixed, I am loyal now... It's been months since I got this phone fixed, and I wish I could remember the gentleman's name who took care of this for me. He made it all work out and he made it effortless... Thank you..

This Lenexa location is worthless. The employees could not fix a phone if they tried. They sit…read morearound and do who knows what. Then, they return your phone back to you in worse condition that when they received it. Definitely go to a different store!!!