Anything would be an improvement at this point. Second trip third store at least six employees but…read moreonly two customers being helped at a time. This stores more concerned about pushing plans and selling products than they are assisting existing customers.

Aside from there being only two employees visibly working, it was impossible to get any help the…read moresame day as I arrived. So, I was required to make an appointment to come back on another day by a very rude employee. Everything else about Verizon's service is fine, with the exception of their stores. Not sure where employees are hired from, but not one has been even a little bit helpful.

Heather was awesome, she helped me set up my phone after my old phone broke, I was having an issue…read morewith my service for the past 3 years and visited multiple tmobiles, no one can fix it. Heather finally got it done and I can fully use my phone without the service issue. Key was also a great help, I came in the day before to get the new phone but was in a rush and couldn't finish setting things up. She understood I was in a rush and got me right.

What a horrible day, turned amazing! I was stranded, out of state and with a defective phone…read more James, the Sr. Mobile Expert, knew exactly how to help me out of an awful situation. I could have been in and out, but was invited to stay while I got help to make sure that I would have all the services I needed to travel back home. Talk about customer service!

(I had to shorten this a lot because yelp wasn't letting me post the whole thing. so there's no…read morefull backstory. Sorry. Basically I ended up overpaying because my sim broke right after the first bill cycle that I had to set up a payment plan for cos I accidentally charged myself $1000 cos I used more than the plan allowed initially. There's a lot more to the story but yeah.) To anyone who's broke and sick of having to pay bills, if yo phone cut off randomly, just tell them your SIM card is broken. You get a new free SIM card and you might get a $50 credit. Don't even try to pay that bill until your service is working again cos you'll never get that money back. Anyways I have some screenshots from the agents. And yeah I was rude asl. I don't care. I was mad. All this money I'm spending on a broken sim when I got a car I need to fix. I told the people I wasn't mad at them and explained that I was upset with my situation before the chats ended. Except the first girl cos I didn't like her. That was the best I could do. You provide resources so people don't have to call so much and your resources are too busy tryna sell you the next phone. And shoot I'm a broke black woman and I'm left handed and I live in America. Everything be irritating me all the time. AT&T I want my money back. And in my account. Not no credits. Imma get a lawyer and imma sue yall.

This AT&T store scammed us into getting a 3rd line... went in with my wife to switch from Verizon…read moreto AT&T. Already had a phone line, so just needed to get a phone for wife and new number and port my Verizon number on. Instead sales guys pitches us on buy one phone get one free- tells us that it's like getting phone at half price. Short story.. 2 adults walk into this store... and walk out with 3 phone lines. Pretty slick - call AT&T and the help center is saying - sorry, but you're stuck with that 3rd line... on the hook for 30 months at $35 a month (for the line). That equals - $1k cost for a phone/line we don't need. AT&T is awful... it's fees. And nickel and dime. And some shady fine print bait and switches. Use them at your own risk.

I went to Best Buy yesterday and today. I ask the two ladies as you come in to send me someone in…read morethe Ring camera area. I waited for about 15 minutes nobody ever came. I went back today and it seems as though they are severely short staffed. I waited again today, I was at least acknowledged, but it seems the wait in there and the lack of customer service along with past experiences have taken a toll on my experiences there. One of the customer there waiting as well said, from experience you can get the Ring camera at Home Depot or Lowe's for the same price, so I will be going tomorrow to buy one. I never thought I would say this, but Best Buy's customer care has fell along the wayside. I didn't even want to give them one star.

I needed a monitor today and was assisted by Colton. He was extremely helpful in helping make a…read moregood purchase. He also helped me in putting together the monitor ensuing it worked and was compatible to my laptop. He was friendly and polite and would def going back for any other products I need in the future.

I had a fantastic experience with the customer service team! From the moment I reached out, they…read morewere professional, friendly, and incredibly helpful. They responded quickly to my inquiry and went above and beyond to make sure all my questions were answered. It's rare to come across such attentive and genuine service these days, and I truly appreciated their patience and dedication. I wouldn't hesitate to recommend them to others--5 stars all the way!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Everything was great I was expecting 2-4 hours on repair time and thank you Jonathan he got my…read morephone ready in an hour he was great with communication and very friendly.right?

Super quick service! Needed a replacement of my screen protector. 5 minutes, in and out. I…read morerecommend calling ahead to be sure they have your product in store. They also buy older people devices; inquire within for details. Located directly across from Dance's sporting goods in Colonial Heights. In the strip mall area.

So after reading what Justin the owner had posted, I apologize for the negative review posted of…read morethe situation. I cannot, in good conscience, put any blame on this company after it was clearly laid out. I do, however, wish I hadn't wasted money to not have it fixed but that's on me, not them. Thank you for explaining the circumstances, appreciate it!

Did an amazing job repairing my phone. The price was a bit steep, but it did beat purchasing a…read morewhole new Samsung phone.