Anything would be an improvement at this point. Second trip third store at least six employees but…read moreonly two customers being helped at a time. This stores more concerned about pushing plans and selling products than they are assisting existing customers.

Aside from there being only two employees visibly working, it was impossible to get any help the…read moresame day as I arrived. So, I was required to make an appointment to come back on another day by a very rude employee. Everything else about Verizon's service is fine, with the exception of their stores. Not sure where employees are hired from, but not one has been even a little bit helpful.

So after reading what Justin the owner had posted, I apologize for the negative review posted of…read morethe situation. I cannot, in good conscience, put any blame on this company after it was clearly laid out. I do, however, wish I hadn't wasted money to not have it fixed but that's on me, not them. Thank you for explaining the circumstances, appreciate it!

Did an amazing job repairing my phone. The price was a bit steep, but it did beat purchasing a…read morewhole new Samsung phone.

The service was quick and efficient. I was expecting to drop…read morethe phone off and come back another day instead it was done in 40min. If you have your device broken, Great job

The guy agreed to sell me one phone for a price and then switched up on me. And he sold me a phone…read morethat they can't even repair. An Orbic Myra. He pulled some slick s*** when he did the switcheroo and fed me a line of b*******. Now I have a cracked screen and they can't even fix it. The total f****** rip off. I have to buy a new phone now because of the way this guy cheated me at the Brook road store.

I needed a monitor today and was assisted by Colton. He was extremely helpful in helping make a…read moregood purchase. He also helped me in putting together the monitor ensuing it worked and was compatible to my laptop. He was friendly and polite and would def going back for any other products I need in the future.

Bought an open box tv on December 31st excited to watch some Netflix and chill! The package label…read moresaid all accessories were included. Open the box and the legs are missing. You call the store and no one will help you. The direct your call to a customer services representative. The customer service department tells you they can't help you because the product was purchased in store. I have talked to two people from the store and been put through the same process of being transferred to the online purchase support. I live 45 minutes from the store and do not want the aggregation of boxing up a tv and taking it all the way back. Do not purchase anything open box it is a pain in the ass if something goes wrong. Hope this helps someone looking for a good deal. I do not recommend buying anything from them and will be canceling my Best Buy credit as soon as possible.

Super quick service! Needed a replacement of my screen protector. 5 minutes, in and out. I…read morerecommend calling ahead to be sure they have your product in store. They also buy older people devices; inquire within for details. Located directly across from Dance's sporting goods in Colonial Heights. In the strip mall area.

Busted screen on Samsung Galaxy S6 and new screen was ordered and arrived in 21 hours. Colin &…read moreJeremiah were both super in ensuring the phone was operational after screen was replaced. They have iPhone replacement parts in stock too. I highly recommend them!! They do the following: Charging Port Repair Back Frame Repair Gaming Console Repair Headphone Jack Repair Laptop Repair Battery Replacement Microphone Repair Water Damage Repair Camera Repair Camera Repair Same Day Services System Failure Repair Trade-Ins & Buybacks Button & Switch Repair Digitizer Repair Glass Screen Repair Headphone Repair LCD Repair Mobile Phone Repair Unlocking Services Personal Computer Repair Phone Repair Printer Repair Speaker Repair Tablet Repair

What a horrible day, turned amazing! I was stranded, out of state and with a defective phone…read more James, the Sr. Mobile Expert, knew exactly how to help me out of an awful situation. I could have been in and out, but was invited to stay while I got help to make sure that I would have all the services I needed to travel back home. Talk about customer service!

THE BEST CUSTOMER SERVICE came from Jazlyn!! She was friendly, courteous and professional! She made…read morethe customer WANT to spend money knowing they were getting what they want. Very helpful. Quick. Knowledgeable. Great service from her.

I stopped because my phone kept telling me it needed fixed - that it had a virus. They fixed it in…read moreminutes. Thank you sooo much. We are not tech savvy so when something like this occurs just drives me nuts. We definitely will tell others.

Great customer service! Justin was great! Honest about the service and was able to explain in depth…read morewhat would be done and in how long. Everything was done within an hour as he promised

We have purchased a variety of items from this Exchange and have always had a good experience…read more There is a wide variety of products and goods to meet every need. I recently purchased some very high quality cookware from there. As well as a very affordable washer and dryer. The only issue we have had is that sometimes the listed price is not the same when checking out. This can easily be resolved if aware or at customer service. Staff was very friendly and helpful. I would recommend and return.