1. Cricket Wireless Authorized Retailer

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    Edinboro, PA

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    Cricket Wireless Authorized Retailer

    2.3 (3 reviews)
    Closed • 10:00 am - 8:00 pm

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    8 years ago

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    6 years ago

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    8 years ago

    Just switched and had excellent and knowledgeable service by Katie. Thank you for your assistance along with Aleesha. We highly recommend.

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    Verizon

    Verizon

    1.9(16 reviews)
    12.9 mi

    While inquiring about a quote for a trade-in of a paid off device and starting a new line, I was…read moresubsequently removed from my current carrier without warning. Upon entry to this location, I was greeted by a salesman. He reassured me that there would be no termination of my current service unless, I signed consent forms and completed a purchase with the company. Which I did not. Once I agreed to a potential monthly price quote, I asked about an "out-of-the-door" cost/fee. The young man then disappeared into the back "stock room/office" while on the phone with multiple service providers and didn't come back for some time. When he did return, he quoted an outrageous price that didn't even sound semi-close to the promotion I was originally inquiring about. I proceeded to tell him I wasn't interested. He did call a financing company who approved a funding/financing of $500 towards a device. He returned to the back which is when I assumed he was grabbing new devices from the "safe" like he said. Nope, he came back and said the funding didn't go through so that initial "out-of-the-door" cost was nearly $2,000 now. I was flabbergasted and demanded we end the quoting process and asked if I was free to leave. He asked me to "hang on" and assured me he'd be right back. I then checked my phone and it was in SOS mode. He magically reappeared from the back and stated that he knew my phone was in SOS but that he was also able to convince his manager to force the finance through and asked if I wanted to pay the initial high price. I demanded to stop being "sold" a product and just asked to leave for now the second time. His response was "well the system "glitched" and now your phone number is active through Verizon and I have to cancel that." I was furious internally at this point and had been there for two hours. He called my phone carrier's 1(800) number and they basically told me I'd be responsible for reinstating my service. He washed his hands of me and provided inaccurate account numbers to shut me up and send me out of the door as quickly as possible. While reassuring me that he cleared everything on Verizon's end. I actually had to make a second trip to the location two days later to obtain the proper account numbers. This is when the general manager basically excused the young man's deceitfulness and labeled the issue as something he "hadn't ever seen" happen in all thirteen years that he worked with the company. This general manager asked the young man to go grab the correct numbers which were conveniently produced. I left the store confident that the issue was completely resolved. Until I received a monthly bill for a service I never agreed to, never signed for, and didn't want. Beware! You've been warned.

    Ridge rd erie pa Verizon Review: Hidden Costs, Misleading…read moreSales Practices, and Broken Trust Verizon is often criticized for being one of the more expensive wireless providers, and my personal experience confirms why. Customers already complain about hidden costs, misleading promotions, and contract penalties -- but I've experienced these issues firsthand. I originally went to a Verizon store just to have my phone serviced. I made it very clear to the salesman that I wasn't looking for another phone, since I was happy paying about $80 per month. Despite that, he pushed a so-called "great deal" on a trade-in. He assured me my bill would only increase by $10 and that I'd only have a one-time fee of $100-$200. On top of that, he upsold me on an anti-glare and liquid glass overlay product, which left my screen permanently cloudy no matter how I clean it. The real shock came when I received my bill: instead of a simple one-time payment, I discovered in small print that I now owed $924. This was never explained to me in the store. What was sold as a minor upgrade turned into a major financial burden. This is not the first time Verizon has bait-and-switched me, but it will be the last. I feel swindled, misled, and deeply disappointed. I will never trust Verizon again, and this will be my last phone with them. Bottom line: Verizon's sales tactics may look like "great deals" on the surface, but in reality, they leave loyal customers paying far more than expected. If you value honesty and transparency, think twice before signing anything with Verizon.

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    T-Mobile

    T-Mobile

    3.0(2 reviews)
    17.7 mi
    Virtual estimates
    Shipping

    Great business, I get my prescriptions here and they hold those prescriptions even if you forget…read morefor a couple days to pick them up. Love the reminder calls for prescriptions. Love the employees , they are always helpful to my family. Great small town business , better than the chain stores.

    In store personnel seems to be off beat at best. Home is a limited service area. After trying the…read moreinternet, I canceled within the time period to not be charged via online staff chat (great experience). I also wanted to return devices - after trying them we realized they were not capable of doing what we needed. Online staff told me I could go to any T-Mobile and there would be notes in my account for what needed to be done. I regrettably arrived at the store to closing, in which I apologized for and even apologized for and asked to simply do the return and I could come back for new devices. I needed to complete the returns without the window of time for buyers remorse. Not only was I met with a very unprofessional "you're not welcome" vibe and tone from the staff, I was also treated like a idiot and a liar - that there was no way they would have told me to come in store for the return if I bought online. Skipping to the end - they keep the home Internet (which I purchased online as well ) - I made sure to get a receipt. They refused the return of the devices. They were clearly more concerned with it being closing time than helping a customer, so they gave me a pretty pink bag and sent me on my way to call customer care (a number not voluntary given, but I have to ask for). I understand there is a line between online sales and in store purchases (the big ones being sales not wanting to do anything for no commission) but there needs to be a clear understanding of these policies. However attached is a screenshot from the T-Mobile website found under the description of returns and exchanges. Maybe this location needs to be retrained - as this states it can be done at any T-Mobile store for online purchases also the closed store for me is 30 minutes away so this was a waste of time and gas.

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    Cricket Wireless Authorized Retailer - mobilephones - Updated October 2026

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