Just sold my I-phone 12 Mini and got a really good deal. I did my research before coming on what…read morethe phone might be worth, and they were right on target, and fair. I will be bringing any future phone here and no where else! Amazing customer service!

Sold my kid's old phone. Fair price. If you do an online buyer like Gazelle, they suck you in with…read morea high offer.

We had plans to use AT&T after moving to Texas from Illinois. AT&T could not deliver our cable…read moreboxes or modem/router for up to a week. We went to spectrum and spent 25 minutes talking to Matthew, walked out with active service, everything we needed for internet, 2 cable boxes, remotes, cables and splitters. The monthly fee is cheaper than AT&T, the service was better, and the stores are open. If you're stuck between AT&T and spectrum, spectrum is definitely the better choice. Matthew and Jennifer were both friendly and helpful. Thanks for helping us get our new place set up!

Spectrum not good at all! When I work in Dome can't even get any signal and I Paid 4 line expensive…read more! Never again this Spectrum customer service in 281 stuck up!

Michael helped me switch from phone providers and he sold me on the new orange iPhone. I love my…read morenew phone!

After having my iPhone 11 Pro Max, it was time for an upgrade. The sales associate was extremely…read morehelpful and walked me through the entire process, and worked to find the best, cost efficient deal for me. Unfortunately they didn't have the color I wanted, but I'm putting a case on it anyway so it's not going to be seen. I went with the iPhone 16 Pro, because the Max was too big. This one is a smidge smaller than the 11 pro max, but it's very light and easy to hold. The sound and picture quality are great. Overall I'm pretty satisfied with my experience at this store.

So I called to ask about switching over from a different provider to Verizon. I was asking…read morequestions in regard to the process, pricing for adding a line for a business, as well as a tablet. The unknowledgeable and improperly trained staff member who answered the phone when I called hung up when I asked for clarification on whether or not iPads needed a service line as well. She didn't say her name when she answered. When I asked at first she said no it wasn't required, then said yes for $20 a month I would have the data, then she said it wasn't required. That left me confused and then she hung up and no one answered when I called back. Who does that!? Does corporate know their brand is being represented this way? Who trained this employee? Management can check who was working on 5/26/23 at 5:16pm then proceed to properly train her. Employees like this are the reason why businesses lose money. GO TO THE VERIZON ON 12822 W I-10 Frontage Rd INSTEAD! They are friendly & well informed.

Buyer Beware-I should have read the reviews here, on Yelp, and at BBB about Russell Cellular stores…read morebefore doing business with them. Unfortunately I didn't. I write this in hope to prevent this situation from happening to you. My experience began with Verizon sending me text messages that I could upgrade my devices for being a loyal customer for years. I went to the Verizon Wireless Russell Cellular store where I dealt with Jeremy and Paul on two separate occasions. They helped me upgrade my 4 devices and I also received a promotional Ipad for 10.00 a month. I paid Russell Cellular 200.00 for their Startup for Success service plus all the taxes on the 5 devices which came close to 600.00 before I left the store that day with activated devices. My following month's bill was exceptionally high. When I went to review the bill to see what the discrepancy was I noticed that Verizon charged me an additional 175.00 for activation. I called Verizon to inquire about this charge and explained that I already paid Russell Cellular 200.00 for their Startup to Success service. Verizon Corporate informed me that their charge to activate new phones on the Verizon Network is 35.00 per device and the 40.00 per device charge by the Russell Cellular store was the store's own charge which did not include Verizon's activation fee. Verizon Corporate told me that I needed to contact the store to discuss the situation and they would follow up with me. Upon contacting Jeremy it was THEN that Jeremy explained to me that their 200.00 charge was for 'handling the 5 devices' and did NOT include activation. Prior to upgrading the devices Jeremy had written down and explained all the charges on a Verizon worksheet. NEVER did he explain nor write down that their Start Up for Success service was strictly a 'handling device charge'. I took the written down information home to review and discuss with my husband. I contacted Jeremy to set up an appt. to upgrade our devices. He was unavailable but set up an appt, with Paul, the store manager. Paul went over all of the information again while upgrading the devices. He also did NOT inform me that their Start Up For Success service was strictly a 'handling device charge'. So when I received my Verizon bill that had an additional 175.00 charge for activating 5 devices, I was confused which led me to call Verizon and now post this review. Jeremy does not feel as what he and Paul did was deceptive in the least. On two separate occasions, they did NOT inform me when getting devices through them that their Start Up For Success service did NOT include the Verizon activation and that I would see a separate 175.00 activation charge the following month. I consider this a gross misrepresentation of fees in the least or at worst a deceptive trade practice. Verizon Corporate followed up with me the following day. They were very apologetic and explained to me that this is a common complaint about the Russell Cellular stores. While they are an authorized Verizon dealer, they are separately owned and operated under Russell Cellular. Verizon Corporate righted all Russell Cellular's wrongs for me. Do not make the mistake I did and do business with Russell Cellular who is strictly an 'authorized dealer' for Verizon and not part of Verizon Corporate. Their explanations are vague and their charges are deceptive. Research and find a Verizon Corporate store in your area or work with Verizon Corporate over the phone or online. They are upfront, honest, and care about their customers.

I came in around 6:30 looking to upgrade my iPhone and was assisted by Austin. Austin gave great…read morecustomer service and even stayed til after closing to make sure I had all my data transferred and that my new phone was all set and ready to go! Austin and this store get 5 stars from me and recommend him to anyone who stops by!

From the owner: Cellular Sales is San Antonio's go-to Verizon Authorized Retailer for the latest devices, including…read moreiPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep San Antonio connected with top technology and expert guidance. Visit us today at 12822 W Ih 10 for the newest smartphones, tablets, and accessories.

Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.

Fast, reliable, and amazing customer service! They repaired my phone quickly and had it looking and…read moreworking like new. The staff was friendly, knowledgeable, and kept me informed the whole time. Highly recommend for any phone repairs.

Great customer service! And my phone was repaired and done by the time they said it would be done!…read more My phone's touchscreen went KA-PUT, D-E-D (dead) !!! I took my phone and 2 hrs later Wallah

I have had good and bad service from metro. I can't speak on behalf of metro as a whole, however,…read moreDavid Murphy-Narvaiz was extremely helpful and went out of his way to help. the best customer service I have received in a long time. I don't normally leave reviews but this guy deserves the praise.

From the owner: Switch today & enjoy America's largest 5G network.read more

Useless store, inept employees, not open when they are supposed to be, don't even waste your time…read more Their "5G" is a fkn JOKE. You're better off with AT&T or Verizon. Probably even Cricket.

I had no choice but to get a new phone and I got the 13. Jesse helped me out and made the whole…read moreprocess quick and easy. I don't know if all employees do this but he set up everything for me. Thanks bro!

***************** BEWARE************** ***Dishonest Business…read moreTransaction! *** #1) I agreed on a set price for a cell phone on trade. At the time of purchase the owner tried to add an additional $20 on top of the local sales tax rate. After we discussed the local taxes he "angrily" deducted the erroneous charges. #2 ) Was told that they would remove my memory card at time of purchase. So I "assumed" that was done. Bad IDEA! I left the store and realized that my memory card with all my family photos was in fact not transferred to the new cell. Upon my return to the store I was quickly told that my prior phone didn't have a memory card!!! Liars! Absolutely Liars! !!!! #3) Think Hard before you use these guy's! !!'

Wow. I felt like I entered into an alternate universe. I was even nicely greeted by every employee…read morein the place (approximately 8 people). This place has it all for your cellular phone needs especially if you own your own business. They sell everything related to cell phones including LED promotional signs for very affordable pricing. Most car chargers are $5. I think I'm still in shock of what I experienced.