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    Cricket Wireless Authorized Retailer

    5.0 (1 review)
    Open 10:00 am - 8:00 pm

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    8 years ago

    Great customer service from everyone. Always willing to go the extra smile when needed. Good phone selections and accessories

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    People searched for Mobile Phones 391 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    3.0
    (4 reviews)
    2.2 mi
    Virtual estimates
    Shipping

    this store is horrible no one on the floor everyone in the back until 50 people come in then 1 dude…read moreasking who came in first so he can sign you in and 2 people trying to help what do you know 40 mins on a third person comes from the back and guess what they don't know their job and said the call center sends us there because they don know their job and when all in all I called the call center back boy they were pissed cause all she had to do was check my Identity and call the call center and tell them my PIN code and I'm verified not them they said i had to go back home and call the call center cause only they can give me a PIN code what do you know I go to a corporate office on pratt Stret and they lied low and behold the call center was right and they were wrong 4 employees and none of them knew procedures or knew to call the call center for an understanding of procedures to resolve problems 4 people and none of them could check identification and call call center with my pin to solve a simple identity problem smh

    The Service at this location is unacceptable. I purchased a defective device and was told by Chris…read moreand Manager Brandon(via phone) . That I needed to go to the store it was purchased at. If I didn't want pay restocking fee. That I would have to pay a restocking fee or travel back to White Marsh Mall where they had the same model. I explained to him that I thats was an inconvenience for me to travel back to whit marsh. I would be happy with any color longest as it wasn't a defect model. I was in the store earlier and a nice lady help me set up my appointment with apple to have my (just purchased phone on 1/29/25) device check. Customer Service tried to talk to Chris but he was rude and refuses to listen to how they was explaining to him to take care of the problem. Neither of us to say I left without a proper working phone. So so please avoid this location if you did not purchase from them.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Verizon

    Verizon

    2.0
    (26 reviews)
    2.6 mi
    $$$

    Not very many authorized dealers. I walked into this place on a wednesday morning not busy at all…read morei was there to return my old phone becauae I just upgraded to the 17 pro max with im still learning but loving the features and the extra storage. I was greeted fairly quickly upon enenering the store return was painless and less thatn 2 minutes im not even lying.

    We switched from AT&T to Verizon because of a promotion where Verizon agreed to provide a voucher…read moreto pay off our AT&T device balances. That promise is the only reason we made the switch. We opened the account several months ago and submitted the AT&T final bill multiple times -- in store and by email -- exactly as instructed. Despite complying with every requirement, we have never received the promised voucher. No email. No mailing. Nothing. As a result, we are now receiving late fees from AT&T because Verizon has not honored its promotional agreement. To make matters worse, the customer service experience has been extremely frustrating. We've had repeated calls, long hold times, and even had a call drop when we finally reached a manager -- who never bothered to call back. We also had issues initially setting up what was supposed to be a joint account, which caused additional delays. At this point, it feels like a breach of contract. We relied on Verizon's buyout promise when making the decision to switch carriers, and they have not upheld their end of the deal. I evaluate companies heavily on customer service and accountability. Unfortunately, this experience has completely damaged my trust. Until this is resolved and Verizon takes responsibility for the late fees and time spent chasing this issue, I cannot recommend them. Very disappointing experience.

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    Verizon
    Verizon
    Verizon

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    Mobile Masters

    Mobile Masters

    4.5
    (13 reviews)
    18.8 mi

    These guys are awesome. I've bought 2 phones and had a repair here. They fixed my bend iPhone 6 in…read morelike 15 minutes and hasn't been a problem in the 6 months since. The phones I've bought had price tags I liked and worked like new. One was a present, and the guy at the counter went and got me the original box for the device. I hope these guys stay open forever. Awesome!

    When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes

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    AT&T Store

    AT&T Store

    2.8
    (4 reviews)
    2.7 mi
    $$$

    Staff is corteous and greets everyone entering the store. Knowledgeable as well on products. Did…read moretraining here with no problems.

    After being an AT&T customer for several years, I finally decided to switch my mobile service to…read moreT-Mobile because I had grown tired of AT&T's poor customer service. Unfortunately, my experience trying to leave only reinforced why I made that decision. Earlier today, I went to the AT&T store in White Marsh and explained that I wanted to transfer my phone numbers to another carrier. I was told that all I needed to do was call AT&T, obtain my account number and transfer PIN, and I would be able to transfer my numbers. That turned out not to be the case. After spending time speaking with several AT&T representatives by phone, as well as an employee at the White Marsh store, I eventually learned that my phone was locked because AT&T says I still owe money on a tablet I purchased through them. My biggest issue isn't simply that there was a balance. If I owed money that needed to be paid before my devices could be unlocked or transferred, I would have handled it. The problem is that **no one clearly told me this upfront.** I spoke with multiple AT&T employees specifically about transferring my service. Not one person simply said, "Before you can complete this transfer, you have an outstanding device balance that needs to be paid." Had someone provided that information when I went into the store that morning, I could have addressed the balance immediately and saved myself hours of unnecessary phone calls, confusion, and frustration. After several years as a customer, I expected better communication and better customer service. Instead, I received conflicting and incomplete information from multiple representatives while trying to do something as straightforward as transferring my own phone numbers. This experience is exactly why I decided to leave AT&T in the first place. Customers shouldn't have to speak with multiple representatives and spend hours troubleshooting simply to get a clear explanation of what is preventing an account transfer. AT&T needs to do a much better job training its employees to give customers **complete and accurate information the first time.** After years of being a customer, this was an extremely disappointing way for the relationship to end.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Cricket Wireless Authorized Retailer - mobilephones - Updated August 2026

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