I had such a great experience at this location and I wanted to share and give props to Jorge and…read moreLuis that helped me out. I was having trouble with my device and they were very helpful and accommodating. Keep up the good work!

What fantastic service. I needed a new phone and Kayla and her manager were the best. Explained…read moreevery detail and got me the best deal. Ran numbers to see what would be beneficial to us. Great service!!!!!

I cannot emphasize how happy I am with this place, and especially John. I had initially brought my…read morephone to Best Buy who called after an hour and told me they could not repair my phone as there was a problem with a screw and I needed to call Samsung directly. When I called, the only option was to mail it in and I would not have my phone for 7-10 days. Can you even imagine your life without a phone for 10 days? So I went in search of other help, after 2 other failures at Same Day repair I landed in CPR with John. My hero. With nonchalance and a smile, he assured me that he could probably fix it and not to worry. He even had the part IN STOCK, and told me to come back in 90 minutes. When I did, IT WAS FIXED! I cannot tell you how much I appreciate the effort and repair, Literally saved my sanity. Highly recommend this place and they have earned a client for life- with 7 phones in my home I am thrilled to finally have a place I trust. John, you are getting an invite to Thanksgiving!

Forced to use this company by Assurant for a screen repair. Drove a long way due to Assurant has no…read moreother service providers nearby. We live in the mid cities and had to drive to Burleson TX. Screen repaired and now the phone doesn't worked where it worked before. Cannot hear anyone speaking. So the audio was damaged during their repair. Now I have to bring it back there so they can maybe fix what they b broke or it just goes down hill from there. Assurant offers nothing else. Just keep taking it back. I'm canceling the phone service and insurance as I will not deal with Assurant again. They do not provide adequate service options for what you pay.

Peter is honest and knows what he is doing. He has worked on my computers since he has opened. It…read moreis not cheap but quality never is. He on time and very communitive. I have no problem recommended him. I sure have never used anyone any better or as good as him. Feel free to use my name with him, for whatever it is worth.

Refused to help when learned computer was custom made. Useless. On the other hand, Smarthands did a…read moreterrific job.

As a person with years of former retail experience, I cannot say enough about how good this…read morelocation is. Location: Easy to get in and out of. Plenty of parking. Store: On point. Clean, well-stocked, and plenty to choose from. Staff: Tyrone was just the best. Polite knows his stuff, quick to help. (Please sing this part.) ... I think you'd better call Tyrone (Call him) And tell him to come on, help you get your phone fixed (Come on, Come on, Come on) You need to call Tyrone (Call him) And tell him, I said, come on in a get a new phone. Love this location.

Today, my 78 year old dad, also an AT&T customer for over 20…read more Years, went to the AT&T store at 501 Alta Mere Dr Suite 1001, Fort Worth, TX 76114. He had received his new phone in the mail and needed help setting it up. The first time he went into this location, the girl working the front area, told him "she couldn't help him" so he went home, thinking he'd go back later when someone else was there that could help him. So he returned later on the same day, and told them when he walked in what he was there for and took a seat waiting to be helped. The gentleman, who I find out was the Manager told him, "I can't help you and if you don't leave!, I'll have to call the POLICE to take you out of here for disrupting my customers". My dad never said a word, he was just waiting for the gentleman to finish with his current customer thinking he'd be next. So he left. UNACCEPTABLE! & SHAME ON YOU MR. AT&T STORE MANAGER for not having the time, patience or decency to help a customer of 20 years set up his new cell phone or explaining why you couldn't help him. WHO DOES THAT?? Who is discourteous to an elderly person needing help with his AT&T phone at an AT&T store ?? BECAUSE that's what your there to do...evidently not!!! You chose to be curt & brusque to him!! You obviously have ZERO CUSTOMER SERVICE experience!!! Anyone that knows my dad knows he's friendly and courteous and for this to happen to him infuriates me!! BTW.... The store manager's name that treated my dad in this manner is Cody Calloway.

I've broken my case before and went to another repair shop. Didn't realize until a while later that…read moremy phone wasn't quite working right. Came here after breaking my screen again! And had a wonderful experience. Very friendly showed the price up front. Very good prices and I got my battery replaced at a discount for doing both! This place was great will definitely go back if I need phone assistance again! Thank you!!

This place does not honor their so called "lifetime warranty". Sold a replacement screen for cell…read morephone that cost over $300.00. After installation, by them, the fingerprint mode would not work. They sent us to another repair place and they couldn't fix the problem. CPR apparently did not install the correct screen and when advised of this issue, they refused to do anything about it and wanted another $50. to install the correct screen. DO NOT USE THIS COMPANY. THEY ARE A RIP OFF AND WILL STEAL YOUR MONEY.

TL;DR Forced signature, broken flash, demanded extra money, and fake sounding reviews…read more What I have to say about this place: I brought my iPhone 15 Pro in for a back glass replacement. When I dropped it off, both the flash and camera worked perfectly. After the repair, the flash no longer worked. What made the situation worse was the way the business handled it. They required me to sign paperwork stating the phone was "working" before I was even allowed to see the completed repair. When I pointed out that the flash did not work after getting the phone back, they told me it would cost another $25 for them to fix what they had already broken. That is not acceptable or professional. Reading through other reviews now, many of them look suspicious, generic, repetitive, and written in the same style. They come across as AI generated or paid for filler to bury real customer experiences like mine. If you value honest service and accountability, avoid this shop.