Went in to get my 7plus screen fixed an I get it the screen they replace isn't gonna be the same…read morequality but damn it sucked. First screen didn't work but second if he did change it didn't work either. Starting acting funny not being responsive or doing what I wanted to do then tell me that it might need board work. Was scared to bring my phone back so just bit the bullet took my loss an bought a new one. They don't know how to fix iPhones pay the extra cash an go to apple.

Can't say enough good things about Neighborhood Cellular. Chris (the manager, I believe) went…read moreabove and beyond to get me set up with a new prepaid, annual plan. He had to work through some issues with the Page Plus Cellular activation portal by calling and patiently working with the overseas support personnel to resolve their problem. Later, there were problems activating the phone I provided. Chris figured it out, manually programmed the phone, and even got the contacts transferred by linking the phones via bluetooth. Everything is working great now. Fantastic customer service! Thank you so much.

Went in there wasn't really my location of choice at first but went anyway when I got there it was…read moreempty but very nice looking. Was greeted as soon as I walked to the desk and I needed my iPhone 4 unlocked which was a $100 on the spot nothing extra bt they would have to keep my phone over night for that which wasn't a problem got it back everything was working then got earpiece fixed for $30 I don't think any of that was a hassle this shop is very reasonable and social I will recommend this shop to anyone...now I just need my screen fixed :p

this place is awesome. please note all caps…read more i went here today - 1/12/16 the gentleman quoted me the price to fix / replace my broken i phone face. it was fixed in 45 minutes. it was an extra $5.00 for a screen protector. are you kidding me. wow made my day. yay! great, awesome woohoo extra special extra wow

Always a pleasure! My son's charger port had a charger end stuck in it, coincidentally just the day…read moreprior was complaining his phone wouldn't charge long enough or hold a charge for long. We were contemplating a new phone entirely. The gentleman at full bars cleaned out the port and installed a new battery and it's like new. A little over $120. It's an iPhone 11 so not quite ready to retire yet.

Excellent customer service by Mr Scott Their service works…read moresuper great Always gets a reminder before my bill is due Friendly employees at the store and over the phone

SPECTRUM Internet!!!…read more If you have it get rid of it. If you don't have it - DO NOT GET IT!!! I have had better luck getting a correct drive-thru order at McDonald's. I have had better luck with office printers. Paid for 1Gig ($55 per month). Great for the first couple of years. Don't know what happened (doesn't matter) but it must have been infected with the equivalent of an Internet enlarged prostate. Speeds dropped, regular interruptions and having to reboot (go again) throughout the day. Two techs came out. Ran new cable and replaced the modem. No improvement. I called ATT and got 1Gig for $35 per month. Too easy, saved $20 per month. And it's fiber and very, very fast. Called SPECTRUM to cancel. Customer service rep suggested an "account hold" in lieu of cancellation. Said I could keep the modem and come back to SPECTRUM anytime. Okay, why not? Who knows? Might happen. Couple of hours later I get an email from SPECTRUM. "Your account is on hold for a small monthly fee." I called SPECTRUM. Different customer service rep says $5 per month. I tell him the other guy never disclosed the "small" fee. He apologizes and says he will cancel the plan. Couple of hours later I get the same email, "Your account is on hold for a small monthly fee." I'm a Christian. Looking back, I should have immediately dropped to my knees and asked God for strength. I did not. I called SPECTRUM. BTW, if you need the number let me know. Oh, and if you have to call be sure to have your address and security code. I had to think when they first asked me for the code. If I ever get Stage 100 Alzheimer's I will still remember the code. The customer service rep apologized for what happened and assured me the Internet would be cancelled. He added, "However, if we cancel your Internet your mobile service will be increased $20 per line." Me, "It is not a bundled plan." Him, "Sorry but..." Me, "That's fine. I'll get another carrier." That was two days ago. I call ATT and they add mobile to my Internet plan. ATT Internet (1 Gig) and two lines for less than $90. AND, the Internet has not dropped speed. No rebooting TV, fast downloads AND they just gave me another discount for being an old person!!! It gets better. Thursday, July 2nd, ATT ports my two phones. SPECTRUM confirms my numbers have been moved to ATT. HOWEVER, phones not working. Yesterday, 10am, I go to the ATT store in Hurst. Two people, store manager and one other guy are the only ones working (three people called in "sick"). Hour and a half later it's my turn. Collin, the store manager, tells me the phones are locked. Both phones were paid in full one month after ordering (one year ago). Went to the SPECTRUM store around the corner. ONE person working!!! Same story - employees called in "sick." 30 minutes later I have the phones unlocked and go back to the ATT store. Thank God Collin saw me come in and I didn't have to wait. BUT, phones still locked. I said to myself, "I picked the wrong week to quit smoking." Got home, got on my laptop and once again I saw another example of God's sense of humor. Email from SPECTRUM. "Instructions to unlock your phones." Four steps. Insert a non-SPECTRUM sim. Restart, activation code, blah, blah, blah. Back to the ATT store. 30 minutes later phones unlocked. It's almost 3pm. FIVE hours!!! TWO days no phone!!! I know I have left out some details. I also know it's because a part of brain (that I cannot afford to lose) leaked out of my ears during this drama. Bottom line, SPECTRUM = Be Afraid, be very afraid!!! Full disclosure. I was very satisfied with their Internet and mobile. Was with them for three years. Would recommend them all the time. End of the day it was like a relationship that goes bad. I remember years ago breaking up. Her, "You'll never find another girl like me." Me, "Is that a promise?"

I had a problem with my phone and it would turn on at all,Hayden welcome me in the store, handsa…read moredown best employee with a smile and helped me fix the problem I had.

Manager is horrible. He was sitting watching social media videos loudly on his phone with vulgar…read morelanguage so all could hear in the store. He continued after he was asked to stop by a customer. When the associate that was helping us went to him with a question, he waved her off with his hand. He should be fired. This just happened at around 4 today, 4/3/24. Wish I could give him zero stars. The girl did fine.

amazing people so helpful to my pawpaw who didn't know anything about his new phone Amy And Brenda…read moretook good care of him

Buyer beware! There is no available WIFI in our area! The…read morestore on Clifford will not tell you this. They will set you up with a BOGUS address, charge your credit card that does not qualify for Auto pay. Just know that this is a GENUINE SCAM!!!!!

Sam cellphone fixed my cracked screen! For an awesome price. Very polite and attentive customer…read morecare. Story - I had cracked my screen and had gotten concrete in my charging port but he fixed my screen and my charging port now my phone works like new again.

I told him repeatedly what was wrong with the phone and he told me otherwise I took it to apple and…read morethey told I was right about my phone he acts like he can't listen or comprehend.

Responsive, prompt repair, very knowledgeable and well-priced. Will definitely go back for any…read moreother electronic, computer or phone repairs or upgrades. Highly recommend.

Brought my PS5 due to HDMI damage, young man took care of all my needs. My PS5 been working well. I…read moreappreciate his professionalism and communication. I look forward to coming back to trade in my controllers.

Nicholas Layman provided excellent customer service to this low tech senior. I had two operations…read morequestions which Nicholas was able to remedy & helped me change plans to give me more data at a lower cost. I was in the Camp Bowie store around 3:30 on a Thursday. There were only 2 consultants working but I only had to wait about 10 minutes.

I'm just starting to think AT&T has no customer service. There should be a way to access your…read morewarranty in store. Pathetic. You can't look up what store have products?