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    Cricket Wireless Authorized Retailer

    1.0 (1 review)
    Open 9:00 am - 8:00 pm

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    4 years ago

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    Custom Light & Sound

    Custom Light & Sound

    4.8(6 reviews)
    47.7 mi

    Absolutely unbelievable customer service! It's a long story, but they ended up sending someone 30…read moreminutes out of their way, after hours, on a Saturday to help me out of a jam that was 100% my fault. Totally blown away by how kind they were, and they saved my wife's birthday party!!! I can't thank you guys enough!

    My job must be wearing me thin (in the figurative sense, rather than the literal unfortunately). I…read moreknow this because twice in one month I've ordered something online only to discover the week of that I never actually completed the ordering process, clicked "confirm" or "submit" or what have you. And so I find myself flailing the day before an event without a) a giant cardboard cow cut-out -- or in this case b) a video projector. Panicked, I started pulling up Google searches to see where I could rent one same-day but most of the places I found were parts of larger organizations that weren't locally based and didn't offer same-day delivery. Enter Custom Light & Sound. I phoned them up and spoke with Matt -- sounded youngish, and maybe a little green. Asked me all the right questions though -- how big and how dark is the space, how many people are attending. After he took down my info and told me to pick it up before noon, I had to finally ask him how much it was and what the product was. Turns out, he'd picked something out for me based on my needs that wasn't featured on their website. So, whereas I'd thought the costs for their projectors ranged from $100-200, I was pleasantly surprised to learn that my not-on-the-website projector was only $85! I went to pick it up and met Lee at the register. The first words out of his mouth were "21" which is an odd thing to say to someone you've just met. I looked inquisitively at my husband and then back at him. And he expounded: "We only rent to 21 and up." Good Lord, I'm pushing 30. But whatever. Turns out he's best friends with my husband's former college roommate -- so it's okay that he bruised my ego. They called Wayne to come out and check on the equipment before handing it off to me. He was a bit gruff, but did look through everything and assure us it had all the required cables, etc. The credit card machine wasn't working at pick-up so Lee gave us the okay to take it with the promise that we'll pay when we return it. Equipment ran great and interactions with the folks here was overall a positive experience. And don't be fooled by the cramped-looking exterior. Once you enter this little treasure trove, you'll discover it runs deep and is packed to the gills with audio and lighting goodies, plus fun accessories like disco balls and fog machines!

    Gamewood Technology Group - Entrance and showroom

    Gamewood Technology Group

    3.0(2 reviews)
    1.9 mi

    Could not be much worse. The personnel does not understand basic net concepts such as latency,…read moreping, and NAT. My internet speed and reliability are atrocious, regularly falling to the kbps for "premium" internet. I'm allowed limited access to my own router, so you cannot even freely correct my settings. They tried to upsell me nonsense that would not fix the bandwidth problem. It's apparent when the staff speak that they are used to dealing with people who have no idea how any of these things work, and so they try to exploit that ignorance. Most do not conceal the fact that they could not care less about attempting to help you, and, what's worse, make it pretty much impossible for you to fix anything yourself, either. The majority of the staff seem annoyed and indifferent, with a few exceptions. The people who attempt to be efficient and useful have their hands tied--to be fair, a few of them do really try. I try to be grateful for good service and maintain a sense of forgiveness and optimism, but this place is ridiculous. Dealing with this business fills me with inexpressible rage. Good luck if this is your only isp for your area.

    I had a great experience working through some network issues with Gamewood. They responded to my…read moreemails quickly and were very professional. They were also able to escalate the issue to the city and kept me in the loop the entire time. After the issue was fixed they contacted me further to make sure the issues were completely resolved. 10/10 on customer service.

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    Gamewood Technology Group - Gamewood Technology Group - Office

    Gamewood Technology Group - Office

    Gamewood Technology Group

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    Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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