This was probably the easiest, most professional, car buying experience I've had in a long while. I'd say they are on par with the experience I had over at Hendrick's Toyota when we purchased our other vehicle. The experience was painless and they were not pushy at all. They took the time to find what I needed and when I needed it. The finance office was a breeze. They explained all of my options but didn't push me either way, just informed and moved on. Dee was my salesman and Joe was my finance guy. 5 out of 5 all day. read more

I purchased a brand new 2023 Chevrolet Blazer expecting reliability and safety. Instead, I experienced repeated low oil warnings, excessive oil consumption, engine smoke, ESC/stalling concerns, steering assist/manual steering override warnings, and eventually a complete engine replacement. One of the most frustrating parts of this experience was the poorly documented onset of the oil consumption issue early on. Concerns regarding low oil and abnormal consumption were not properly documented initially, which ultimately resulted in numerous repeat trips back to the dealership. There were also instances where the oil level was reportedly stated to be full, only for warning messages and low oil conditions to continue shortly afterward. Despite a complete engine replacement, the issues continued. A faulty fuel line/fuel hose concern was later identified after the engine replacement, raising additional safety concerns and leaving me questioning why related components were not properly addressed during such a major repair. My vehicle spent more than 50 documented days out of service with multiple loaner vehicles provided throughout the repair process. One of the most alarming moments involved fuel-related concerns combined with ongoing warning messages that genuinely left me fearful for my safety while operating the vehicle. I documented repair attempts, dealership visits, communications, videos, photos, and escalation efforts through GM Customer Assistance, BBB AUTO LINE, and additional consumer channels. Despite the extensive repair history and supporting documentation, a buyback resolution was ultimately not approved through the BBB process due to a mileage eligibility issue, not because the defects did not exist. This experience has been financially, emotionally, and mentally exhausting. Based on my experience, I would not encourage anyone to purchase a Chevrolet vehicle. My advice to consumers: document everything from day one, including repair orders, mileage, warning messages, videos, emails, and loaner agreements. read more

Whew, this is a VERY weird review to write. Long story short, I brought my 2016 Camaro SS in last week for some expected service, they turned up a lot more work to be done. I picked my car up Tuesday and... something had gone REALLY wrong. The details aren't important, what IS important is that they were gracious, didn't argue, didn't quiz me trying to make it look like it was my fault, didn't try to pull the wool over my eyes, didn't try to charge me for their goof. And that was really important, because I came back in expecting an argument and instead it was "geeze, we'll figure out what's wrong and make it right". Big kudos to Christine and Debbie for handling this A+. Picked my car up today, and the issue seems to be good now. I promised myself that next year when I won't need a backseat anymore to trade the Camaro in for a Corvette (we'll see how that goes, though), and if I do decide to do that, Crews will be seeing me. J.Ja read more

Vernard Seabrook provided a wonderful experience today! He was very low-key and never pressured anything. Because of his professionalism, I wanted to do business! Please ask for Vernard as I know you will feel good about your car buying experience! Jason read more

Lost all respect for this place! Saw me walk in and took full advantage of me when all I was doing was going in for an oil change and tire rotation. They falsely sold me a service with no explanation or info on how much it was going to cost. They sold it as "routine maintenance" and then stuck me with a $600 bill. I advise anyone do not go here for service. They will try to STEAL money out of you any way they can. They fooled me but hopefully I can help someone else not get treated them same way. Take your service somewhere else. They are not worth it. read more

I've never experienced such a terrible dealer in my life and being in the military I've traveled a lot of and dealt with a few of them and this is by far the worst. I took my truck in for a check engine light only to spend damn near 3,000 dollars and have them switch and work on things that wasn't the problem so I took it back a second time and told them the problem wasn't fixed only for them to tell me the problem was actually a headlight. and they wanted to charge me another 2,200 for that so I just ended up taking it to a third party mechanic, I feel like I was scammed and if this is how they treat they're military members I'd hate to see how they treat others. read more

Update: Apparently you don't have a friend in the car business, so forget what GM Mark Milroth says. We emailed him like his response below asks; four days later and still no response. After three weeks with multiple attempts, Crews still hasn't returned our refundable deposit. Funny how they charged our credit card within 24 hours but can't refund that money for weeks. Not very friendly. Review: Attempted to make a new car purchase of the 2024 Trax at Crews Chevy for the last few months. Manager/Salesman Kevin K. helped us and communicated regularly on the status of our vehicle that was being shipped. The process took so much longer than Kevin said, months longer, and I feel he mislead us on how long it would take in order to get a sale. There was also some miscommunication with him regarding the options on the vehicle, which unexpectedly increased the price. And we were certainly not thrilled about their mandatory $1,250 add-on dealer cost for floor mats, door guards, paint protection (?), window tint and tire nitrogen. They wouldn't budge on this; it's clearly a dealer money-making markup not remotely worth $1,250. After waiting a few months we were told in August that our vehicle was delayed until January for unknown reasons, even though it supposedly shipped weeks ago. Despite this they still wouldn't budge on the dealer mark-up options; customer service is dead. Then we found out many of the new Trax cars were having serious electronics issues with the infotainment system and driver digital gauges. That was the final straw and we bought a better car from another manufacturer, with zero dealer add-ons. Given the misinformation, delays, dealer price markup, and being completely unwilling to compromise at all on the markup when they've inconvenienced the customer, I can't recommend working with Crews Chevy. read more

Still having Issues with Yelp but i should not forget the truth, honesty, when i say something i need to do and spread the good word about Ms. Hailey Forry Ms. Ashley Great Ashley and Mr. Mark Mr. Rick because of Ms. Hailey Forry who helped me in every way in the process - otherwise i have to keep fighting with GEICO and Enterprise Rent-A-Car (5757 Rivers Ave, North Charleston, SC) -fortunately Ms. Hailey saved and Mr. Ian Kozak i called GM to inform they do not have a survey including the person i talked was very helpful that was third person in GM in Arltington i think her name was Sarah General Motors in Artlington, Texas Thanks & Best Regards, Sridhar Rangaswamy ("Sri") read more

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Absolutely avoid taking your vehicle into the service department at all costs. My truck went in for repairs 10 days ago, and the level of communication from my service representative has been nonexistent. I had to call about 5 times for someone in the shop to tell me they diagnosed the problem, but never bothered to call me. The service rep made an excuse that they were waiting for other diagnostics on my vehicle, but then told me everything they found when they realized they forgot about me. I have called back at least 10 times since finally getting in touch with them for a status update, and each time I was ignored and told to leave a message, all of which have gone unanswered, even the service manager has yet to call me back. have no idea what the status of my vehicle is or when work will be done. As an added touch of "customer service," you will be told they tried to call you once but couldn't get through, which is a complete lie because the sales department has not stopped calling and emailing trying to get me to buy a new vehicle. Think twice before you go here for service. read more

WOW!!!! Let me start by saying SAVE YOUR TIME, WALLET AND ANGER BY NOT COMING HERE AT ALL. I recently purchased a used Chevy Silverado. I since then have had and extensive amount of issues with the truck. I mentioned the issue i had to service and was told come back and they will get it fixed up no problem. Ive been back with appointments twice (both times being told I will have a loaner vehicle to drive ) and shown up and basically been told who are you and what do you want even when after giving my name and appointment time. I have always been polite and not unreasonable but was verbally told today that service no longer wants to help me or deal with me. Please help your self to avoid dealing with what im going through and go somewhere else. *EDIT* it has only been one business day but still have not heard anything back from the GM or anyone from crews chevy regarding the mass amount of issues ive had with this truck after owning it for less then a month. I wish i had never traded my truck in!! read more

The truck was being serviced for a recall, the roof rail airbags. Received the truck back filthy and full of grease handprints. There were grease stains on both front visors, the center console, center instrument panel, roof mounted console, the steering wheel, and all the pillars. To go along with all the grease stains on pretty much everything on in the interior, they also didn't install the headliner or any of the weather stripping as well as the roof mounted console. The headliner in front of the driver and the passenger was large enough to put your entire hand between the liner and the roof of the truck. The weather stripping was literally falling down when you opened the doors to the truck. The center console was falling down from the roof and the button that operates the sunroof was broken and falling down (was hanging literally by the wires). ALL of this was done from the service department because I turned it in due to a Factory Recall. I will NEVER use this dealership for ANYTHING and will gladly drive to Monks Corner or Charleston for everything. The Service Manager, Jaime, didn't care nor resolved any of these issues. The General Manager Mark Milroth provided nothing but broken promises of "making it right", which still has not happened. The Customer Satisfaction Manager Richard Bell was also no better. Mr. Bell's contact was given to me by the Chevy's Corporate Office and Richard Bell promised to resolve the issues in a timely manner. Months went by with no updates unless I called which took a minimum of four times a day to get ahold of anyone. I have reported them to the BBB so that hopefully they don't do this again to another service member or anyone else. read more

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I like their service dept, their pricing is reasonable rates for a dealership. The sales dept team is friendly and work with you to find your car to fit what you want. Great variety in styles and colors read more

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UPDATED review after going in for a second time: Brought my car in June for a check engine light issue which dealt with cam sensors that a neighbor confirmed as well, before bringing it in. On top of that, got 100k check up, and had to replace my oil since I had no oil in the car. Wad told by my advisor that cam exhaust sensors were good to go, everything was fixed and could pick it up. 3 days after picking it up and paying a large sum of money, check engine light came back on and i brought it this passed Thursday to be looked at. Hadn't heard from anyone as of Monday morning (4 days from Thursday) so i called at 810am and was told by, who was my advisor throughout this whole process, that everything was good to go and they'd test drive the vehicle, intake cam sensors now fixed, as those were the issues now. Hadn't heard anything by noon so i called at 230 and was informed, by a manager who had no idea what my previous history was, after trying to get in touch for 2 hours, that my car had extensive more issues than what i was told by advisor earlier. Vacuum pump, cam sensors and camshaft was not working due to the pump failure. I was also told how my advisor was no longer with Chevy (even though he was the one that told me my car was good to go 6 hours previously)!!!!!! and that my car wasn't even touched yet, just diagnostic done totaling up to $2500. So they had my car for 4 days with no updates and NOTHING done. ALSO was told that the cam sensors had NEVER been touched and were not on receipts, so my advisor also lied about that being done for 2 months. Parts were 500 and the rest was LABOR(around 2k). These guys are scams, tried blaming it on the engine being low on oil in June. I will NEVER use them again and hope this review lets others know what they're in for. Brought my car elsewhere and got everything done for $1k. Also, the manager, max, is SUPER rude and talks to his customers like they're idiots. Never again. read more

Muy buena atención amabilidad ,cordialidad muy buena orientación para esc9ger el vehículo adecuado

I can sum up my experience with Mr. Eller in two words, "consummate professional!" Mr. Eller has been an absolute pleasure to work with. Right from our first meeting, when I initially gave him the specifications for my Corvette, he made my wife and I feel like a part of the Crews Chevrolet Family. He was extremely knowledgeable about the car and took the time to answer all of our questions and concerns. Throughout the process, not only was available by both phone and email, he also quickly returned my calls and/or replied to my email queries. I was very excited to get this car, so I felt like I bothered him a lot, but if I did, he never let me know it through word or deed. I want to be clear that I really did not have to bother him as much as I did as he kept me informed every step of the way. He always gave me up to date information that was anywhere from one to three days ahead of the emails from GM. I could go on, but I will share the two items of information most people looking for a new Corvette really want to know as they read reviews: "How long did it take and how much did you pay?" Mr. Eller told me that it would take four to six months to get the car (if memory serves he had six or seven people in the queue ahead of me) when I placed my order on April 21, 2023. I took delivery of my 2023 C8 Corvette Stingray HTC in Red Mist Metallic Tint-coat on August 5, 2023, making the total elapsed time from initial deposit and order to delivery approximately 3.5 months. As many of you reading this review know, the market for new Corvettes is outrageous. Well, at Crews Chevrolet they are not "price gouging!" I was sold sold my Corvette at MSRP as promised by my "Friends in the car business!" You want a Corvette fast and at MSRP...Find new roads at Crews Chevrolet! Stop dreaming and start driving! read more

Crews Chevrolet - Taking delivery of our new C8!!! - Car Dealers Near Me - North Charleston, South Carolina

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I wish I can put zero star. I did an estimate with Mr. Greg Connors. The estimate was to be fixed in one week. It's already been two weeks and my car is not ready. When I went there Mr. Greg Connors said that it wasn't ready yet because he didn't receive any answers from me!! How?? He never called me and even didn't know my email!??? Poor communication with me. He left me talking by myself and walked away !! He was so rude!!! Chevrolet Crews Collision you have very professional workers there please pay attention who you are hiring because it can ruin your company! read more

I was given a call and confirmed that I had an appointment today at 730 was told there would be a shuttle to take me back to my job when I dropped off the vehicle and yet that was a lie my job was compromised by no driver being there I had to wait till 8 Why say there's a driver there if there isn't. If you but a vehicle from crews Chevrolet on rivers buyer beware. It's here because the breaks squeal and the alignment is off beat thing I can say. Go someplace else or deal with the bullshit like I'm doing. read more

Do not let Steve Peterson at Crews Chevrolet be your service advisor .Either June 18th or 19th i booked an apponintment with Crews Chevy's service department through their website . I booked it for an oil change , a check engine light and an intermittent air conditioning issue. I received a text message comfirming my appointment with Ansley for 7:30 on the 22nd. I arrive at 7:15 on the 22nd and was met by Steve Peterson , while he looked through the system he told me i didnt have an appointment , i showed him my text from Crews with Ansleys name on itand he could not have been less intereseted it. He continued to write it up, i thought for Ansley. As a former service writer myseslf , sometimes if another service writer was busy we would write the customer up for that other service writer for the customers convienience , not Steve he kept it for himself. We called that stealing an appointmet , when i was a service writer. Again i told him i was bringing it in for an oil change, check engine light and intermitteent ac. I i had not heard from him,( I would not hear back from him unitl the 26th ) so i called up there i was told i owed $2400, I asked about my warranty and they said that they didnt have any information on the warranty. At this point i emailed the GM Mark Milroth and Service manager Jamie Antly. Let them know i had been a service writer and i had never seen a service writer go two days without a statues update or trying to sell something , I told them what my issues were again a check engine light , oil change , and intermitent air conditioning problem. They both got back to me very fast and Jamie got back saying the issue was covered by my warrently .I go up there that day at 2:30 to get something out of my vehicle and am told that they havent started on my vehicle and the tech who was working on it was already gone for the weeked. I finally here back from Steve at 3:45 on Tuesday the 16th, he tells me i can pick up the vehicle before 6 and if i cant do it before 6 i cant pick it up unitl Thursday . I pay the $300 for my extended warranty and $75 for the oil change I pick up the car and drive off the lot and within 10 minutes the ac is out again. I email jamie again and let him know it had same intermitent issue as before , he asks when i can bring it in. I told him Tueday July the 5th i take it back in, similar situation Steve doesnt contact me until Thursday this time . I go to pick it up and he tells me i owe $300 for fixing the ac. I told him i shouldnt have to pay for it becasue it should have been fixed the first time when you told me it was fixed , he tried to tell me i didnt tell him it was intermitent that i said it didnt blow cold. I NEVER once said it didnt blow cold . He said yes you did and point to text HE wrote, i said i cant control what you type. The initial appointment that he took from Ansley (who was way more helpful than Steve was)and the email to the GM and service manager all mention intermitent , the only place that mentions not blowing cold is what he wrote . He charged me $300 to fix his mistake. I paid to get my car back and went imediately to the gm , he escorted me to someone in the service department who tried to cover for Steves mistake . They kept referencing the blowing cold and interemitent being two different problems , i continued to tell them i never said it wasnt blowing cold, they finally offered me half my money back , which means i still paid 1 and a half times for the same job. Steve truley tried to convince me that i didnt know the real reason i brought the car in, he tried to convince me what he typed was the correct reason like i wouldnt know why i brought it in. In short because Steve failed to lead his team correctly i got screwed out of his money . Attached is the repair order Steve wrote and the email i wrote to the GM and Service manager which clearly shows i brought it in fort he intermittent ac issue , no where do i mention it not being cold enough. I cant overstate that you shouldnt let him and his team work on your vehicle . I have since had to take my car in for repair again , an unrelated issue, i took it to Starling Chevy who found an oil leak that the crews team never found or at least never made me aware of , which could have cost me another $300 that could have been fixed if they were really following their "world class multi point inspection . Steve Peterson could learn a lot from Dominick Cobbs at Starling who kept me updated daily on the status of my vehicle while he has been working on it read more

Crews Chevrolet - this is the repair order where Steve screwed up on - Car Dealers Near Me - North Charleston, South Carolina

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I purchased a Camaro from Crews on 7/25. Asked for a few things to be fixed before hand major problem being the AC. They say cool not a problem. Car sits in the services department for a week. 24hrs after dropping it off until day 8 I was told that the car would be ready tomorrow. Finally get car back. Now there is rattling​ coming from the rear-end. Decided to have a different mechanic look at the car. Mechanic found that the sway bar was not properly installed and the bolts were very loose (thanks for the safety hazard Crews service team). Less than a week later AC goes out again and a fan is constantly running under the hood about 15 minutes after the car is turned off. Back to Crews I go. Car sits in service for 5 days this time. Now once again a few days later guess who's having the very same AC issues. I mean the exact same issue. This buying experience with Crews has been an absolute nightmare the worst that I've ever had. I'm planning on purchasing another car in 2 years and I can guarantee that I will never purchase from Crews again nor recommend Crews to anyone. I chose them because of all their "best of" awards but I could have gotten this terrible experience from a hole in the wall buy here pay here car lot. At this point I just want them to FIX the AC problem as promised and not give me a reason to drive to that dealership again. I AM TRIED OF GOING TO CREWS CHEVROLET ABOUT THIS CAR! UPDATE.... I received Crew's reply to me complaint which told me to email the GM to discuss my issue further. I did so last week and I still haven't received an email reply or phone call. And my AC still isn't running right. Thanks for the customer care. read more

I wish I could rate Crews Chevrolet zero stars. We moved to the Charleston Area a few years ago. Shortly after doing so I was having some issues with hard shifting and shaking. I took it in and the quoted is $4k in repairs. My husband told them it sounded right with what was going on to go ahead and do it. After picking up my car, I was still having the same issues and I took it back and the service tech told me nothing was wrong it's driving normal. After going home I realized we weren't charged for any parts they quoted on for the engine just the labor. So we called to make sure it was correct because they told us the timing chain would come with a warranty, so we wanted to make sure it was recorded correctly after spending so much money. To find out that they took apart my engine changed their minds on the parts and still charged us the labor and never said a word to us. So after many weeks of back and forth the service manager credited us the labor. Well a few months later I noticed I was leaking oil took it in and it turned out that when they put my engine back together they didn't do it correctly so it was leaking. My husband took his other vehicle in to have a wheel bearing changed which took them 3 days to be able to remove and replace. Afterwards he was still having issues and had to take it in to the service manager Jamie again who after 2 more trips this time corrected the install issue. A few months later I'm having some noise when making a hard right turn. Took it in they told me my rack and pinion needed to be replaced. So they replace it. Bring it home it's driving worse than it was and now making all kinds of noise in the front end when driving even straight but so much worse on turns. Took it in they swore they couldn't hear or feel it. They tell us it just needs to be broken in to just keep driving it it will get better. So we would drive it at low speeds around the neighbor hood a couple times a day. A few days later it was so much worse so we took it back AGAIN! This time they say it wasn't bled enough and didn't have enough fluid. So they do this and it's fine for a couple days. They are still telling us it just needs to be broken in. My husband works 14 hours away and it's been so bad so he took it into another service center there to find out no the pressure relief valve on the rack and pinion they replaced is bad and they most likely used a used one (we paid for new) or dropped it during the install. Now we need that fixed and because we kept driving it like the "professionals" said we also need a power steering pump. We very single person I have spoken to that has used crews service has had the same issues. STAY AWAY!! read more

Compre una Chevrolet Trailbrazer 2023( 0 millas ), el radio salió defectuoso , estuve contactándome con el vendedor el cual me Agenda una cita después de mucho tiempo de insistir que mi carro no funcionaba bien y era un carro nuevo . Lo llevé a mantenimiento la primera vez y supuestamente ellos lo arreglaron, al día siguiente el carro siguió presentando las mismas fallas , lo Llevo por segunda vez y le hicieron un cambio de radio , el cual tampoco funcionó, nunca lo probaron y sigue con los mismos problemas no funciona su Apple car , volví a quejarme y me dijeron que encargarían un radio nuevo , hoy 2 semanas después llame y me dicen que nunca se pidió el radio nuevo y que necesito una nueva cita para mantenimiento, pésimo servicio , juegan con el tiempo de la gente ! read more

I don't know why I was expecting to have a different experience! Do NOT buy a vehicle from here or take one for service! I've had many issues with this company from the start, even when I bought my vehicle. I figured I'd give them yet another chance. I ONLY wanted a simple oil change, alignment, and rear wiper blade. From start to finish, the experience was a mess! I made my appointment online. Several people called me to confirm my appointment. Each person had a different appointment time down for me. Day of appointment, I pulled into the service lane, plenty of people standing around, but no one greeted me. I walked into the express service/advisor area, and the only service advisor was already working with someone, so I waited. As I was waiting, another person showed up for their appointment. The Advisor, Jon, greeted him and told him he'd be right with him. He then asked my name, said ok great, I've got you checked in and told me to sit in the waiting area, without even looking at the computer or confirming anything. He didn't confirm my services, so I started asking, and he said he got them. (Nice to be blown off, ok!) Now, sitting in the waiting area, I received a text with a link to follow my vehicles status. Then, another text from my advisor Jon that read, "Hi Jennifer, if you need anything throughout your service visit, please reply to this text. -Jon, your service advisor with Crews Chevrolet.". An hour into waiting, the status of my vehicle hadn't changed, and it still said waiting. So, I texted my advisor as prompted. Well, the link apparently never gets used by them, and the advisor never responded. I waited 3 hours for my service! There was NO multi point inspection, no document of my tire tread depth or a measurement of my brakes. They didn't even wash my vehicle! I had no communication from my advisor. I'm rather irritated. I chose to take another chance with this place, chose to pay their dealership prices, and they couldn't even deliver on a quality experience! Don't be like me and give them another chance, take your business elsewhere!!! read more

Bought a new Chevy Silverado 1500 Custom yesterday, 25th August 2020. Crews Chevy was outstanding for giving me an excellent price on my 2017 Toyota Tundra and truly went out of the way to ensure me, as an Army Veteran of 20yrs, was given a true 'Red Carpet' treatment and every rebate and bonus was presented to me drastically reducing the price of the vehicle. Way to go, Crews! My Sales Associate Ian was very knowledgeable about the vehicle I was purchasing and truly went out of his way to make the entire purchasing experience a real pleasure and effortless. Driving home from the dealership after the purchase last night, I noticed a definite tilt to the steering wheel and misalignment. I got home and called Ian and he promptly requested I bring the vehicle back the next day to ensure it was taken care of as a new vehicle purchaser. Today I stopped by Crews Chevrolet and Ian was there and promptly took me to service to get the problem resolved. I was handed over to the service department and told by the Warranty employee that I would have to wait 500 miles for 'the vehicle to settle' and 'see if the problem corrects itself during that time'. I was told this was Corporate Policy and never heard such nonsense! A misalignment will not realign on its own, no matter how much you drive it...actually it would get worse. At this time, CHRIS RAYMOND, the Recon Manager overheard the heated conversation and pulled me aside. Chris was absolutely AMAZING! He tried contacting his managers who were out to lunch at the time but couldn't reach them. Chris then made a Manager decision on the spot to put the customer FIRST AND FOREMOST for total customer satisfaction. Chris was understanding, sympathetic and completely understood my frustrations and refused to allow any frustration and/or discontent with my overall purchasing experience at Crews Chevrolet. Chris created a Customer Satisfaction ticket to ensure this Old Veteran was taken care of, and it was of the utmost importance Chris said "that Crews Chevrolet takes care of customers with 100% satisfaction". Chris went into the bays and requested PATRICK NORTON halt his service project immediately to align my new truck! Even though requested to...I still want to SINCERELY THANK Patrick for the 'on the fly mission change' to put my misaligned new truck first before anything else! THANK YOU, PATRICK! You are a strong asset to Crews Chevrolet and hope to see him as Shop Foreman in time. Patrick went ABOVE AND BEYOND to intricately explain every angle, joint, drive line and degree showing the misalignment. I am 51...NEVER had a mechanic provide such an in depth explanation. Thank You again so much, Patrick! Finally, I have to put CHRIS RAYMOND in the top 1% managers withing the auto industry! Making decisions like that without absolute 100% authorization is a tough thing to do. It didn't matter to Chris. The customer is everything or Chevrolet wouldn't exist. He is correct. This is a man of strong moral values, strong convictions and rock solid integrity to the business he works for. I am hereby requesting that Mr. Crews and all managers see this review. After my overall experience at Crews Chevrolet, I will be sticking with the Great American Chevy for many years to come! overall Satisfaction? FIVE STARS! Thank You SO MUCH, Chris!!! read more

Crews Chevrolet - Car Dealers Near Me - North Charleston, South Carolina

I have Chevrolet truck with a non functioning heater fan. I made an appointment at this dealer for repair which scheduled for six days out. I said I would be waiting on the truck at the dealer. Six times I received text messages reminding me of my appointment. When I arrived at the dealer I was told they were running diagnostics on appointments from two days ago and the might get to my truck in two or three days. Couldn't I have been told this in one of the texts before I spent a morning with a non existent appointment? Then I was asked if I wanted a call when they could look at my truck. I declined. read more

Crews Chevrolet service department is the reason I do not trust dealerships any more. It's not because they constantly fail to diagnose the problem. It's not because they order the wrong parts, often, nor because they do not make their own timelines. It's simply because they do not call you. They do not call to notify you when parts arrive. They do not call to tell you when vehicle is ready. The last time they called me was to tell me that they ordered the wrong parts again 30 minutes before closing time. This is the worst service department in the industry. I just received my vehicle back today and after "repaired" status, it was handed to me in the same condition I presented it, three service trips ago. Done with Crews. read more

I brought my truck in for one tire to be changed. They said it would be an hour so I decided to wait. It's now been 2 1/2 hours and it's still not done. read more

Couldn't Ask for More David Eller took amazing care of my deal. I already knew exactly what I wanted and he had it washed up, full of gas and ready to give me the users orientation. They even had all the sales team come out and congratulate me, that was a nice touch and showed they are willing to go the extra mile to satisfy. Tim S took great care of me and got me in and out of finance without any surprises. Im 52 years old and have bought many new and used cars from dealers in my life for me and my family and felt I should take the time to recognize what great people they have at Crews Chevrolet. read more

Mark Milroth sent an automated message for me to contact him in regards to my mire than dissatisfied review, I believe this is to let those of you who read yelp reviews know that he is willing to help. I sent him an email days ago before posting to Yelp. This could have been avoided if you answered the email I sent! Not falling for it, and neither will the consumer, your salesman lied to me repeatedly and two managers helped him. nit one person was man enough to return my call. Not one, now that includes you. I left my name telephone number and email address and you failed to respond, but you want to respond here! Why! With an automated message that someone else sent You can't continue to misrepresent yourself and think its ok! That's just wrong! read more

One Saturday I had the pleasure to work with Mary-Kate, who took her time to make sure I found the right vehicle for my wife and I. We test drove 3 different vehicles and ending up going with a 2020 Blazer! I will definitely be requesting her again when we need another new vehicle! She also was very helpful when we found a few dents in the hood and addressed the issue with ease on Monday and they will be fixing it for free! Thank you again for a very easy process in buying a new vehicle! We couldn't be happier! read more

Crews Chevrolet - Car Dealers Near Me - North Charleston, South Carolina

I can't say enough good things about my salesman Billy Smith. He is always available and takes care of all my needs. Recently had my car totaled in a accident and need to get a New vehicle and once again Billy came through for me. Reliable and very attentive to my needs. Very knowledgeable about what he is selling and doesn't try to sell you something you don't need. This dealership should be so lucky to have Billy as one of their salesperson. If you are in the market for a vehicle here at Crews, then I recommend you personally ask for Billy Smith. You'll be in good hands with him. Thank you Billy again and I appreciate all that you do... read more

I had to get an oil change, a recall evaluation, and a tire patch. They were wonderful! I had kids in tow & they were perfectly content with the complimentary soda fountain and popcorn. Thank you, Crew's Chevy! We are here again for a few things and Crews Chevrolet did not disappoint! They are friendly, helpful, & made a 3 hour wait with 3 kids great! Trey Cox hooked me up with a manual bag I've been wanting since I got the suburban. Ansley Bailey was AMAZING! We will be with Crews Chevrolet for the long haul! read more

Crystal was awesome, professional and patient with me. Smooth sailing into my new suburban. Thanks Crystal. read more

Service desk folks are nice. They're also sitting around texting, just kind of nonchalant. If I was the boss, I'd send some friends to go in as customers and see what it's like. No one was moving too fast. All service desks go for the up-sale and Crews is no different. They're not too bad about it. Texted me about a "cabin air filter" then billed me for an engine air filter. At 30k miles I probably needed both. At least they didn't try to sell me a radiator flush. I asked them to re-position a bed cover that shifted. They missed that. Thing is, they have this incredible facility. Way cleaner and nicer than anywhere else. And they're nice. But they just leave one with the impression that they're phoning it in. If their point of contact people popped as well as the faculty looks, they'd be getting 5 star reviews all the time. read more

David was very understanding when not only did we decide to buy one vehicle but we decided to buy two for our household. We had an amazing experience with David. He was very knowledgeable and accommodating. We will definitely be doing business with Crews Chevrolet again. read more

Crews Chevrolet - Car Dealers Near Me - North Charleston, South Carolina

Crystal Kuck is the G.O.A.T. Took really good care of me during my recent purchase.

I would not recommend this dealer to my worst enemy. From day one we have been nothing but lied to; if this is customer service IT IS HORRIBLE. Can never reach anyone on the phone; always voice mail and then NO CALL BACK. Get it together Crews! read more

Terrible service! My headlight was out and I had my auto mechanics teacher (I teach at a local high school) look at it to replace but found out there was a piece needing replaced that was going to be over $300.00. He recommended I take it back to dealer since I've only had the car 8 months. I called to schedule them to fix it for the following Saturday. When I arrived, I was not even on the schedule, and after waiting for over 2 hours, a man informed me that it was going to be over $500 for parts and labor. I raised heck that I hadn't even had the car a year, but he really didn't care. I guess I'll take it back to my auto mechanic teacher since it is much cheaper and will NEVER do business with Crews Chevy again. You really should look out for your customers! Update: I emailed the man back so he could help "solve my problem" and no response whatsoever. Surely he wouldn't write that to make his company look good??? Still waiting... read more

Had scheduled an oil change for this morning at 9am. Was there for 2-1/2 hours as they had overbooked (42 oil changes) for today. Will keep this in mind for any future oil changes for any of my vehicles. 2-1/2 hour oil change is not impressive. read more

I worked with Taylor via e-mail, text, and phone on a new car purchase. When I came to finalize deal and work in-person with Taylor everything was on-time and ready. He was extremely polite and professional in all aspects of our transaction. read more

Please do not purchase a certified pre owned vehicle from Crew Chevrolet at 8199 Rivers Avenue, North Charleston, SC 29406 if you intend for this vehicle to be a long time vehicle. Either they purposely try to avoid warranty issues or are just ignorant of the maintenance requirements of their vehicle. Either way a certified preowned vehicle requires one to use the service department of Crews Chevrolet for warranty issues of which they do not have the capability to handle. My personal experience is I brought my 2017 Chevrolet Suburban for a known recall for service. At that time Crews Chevrolet service updated the software and then released it back to me. Following this service I brought it to them in January of 2021 for a transmission issue. At that time they took a week for diagnosis and from my understanding replaced the torque converter and did a major transmission overhaul. There was approximately 88 thousand miles on the vehicle and it was paid for by warranty. Then in 2022 on February 22, my vehicle lost all drive capability, only reverse would work. At this point there was 104 thousand miles on my vehicle. I brought it to Crews Chevrolet they said they would "figure it out" and get back to me. After multiple calls throughout the week on Friday February 25, 2022 I was told they would have to rebuild the transmission and it would cost me 5500. I stated angrily that I should not have to pay because there is no reason that a repaired transmission should go out after a year I was told by the service manager that I could try to talk to a manager but they would tell me the same thing, the managers would not be available until Monday, and that three other people had been told the same thing and that I could contact GM to plead my case. Since I needed the vehicle back soon, I decided that since they had already proven they could not fix the vehicle adequately I decided to have it towed to another location. I was told that is fine but would need to pay the $70 Dollar diagnostic fee before they would release the vehicle. I paid the fee and took it to a transmission shop to be fixed since there were no available managers to work through further and needed to get work started by competent service company as soon as possible. Prior to having the vehicle towed I contacted two transmission shops. The first told me as soon as I mentioned Crews Chevrolet was to get it out of there immediately because they do not fix the specific issue with the transmission. Talking to a second location, I received further specifics. Basically the transmission on the 2017 Chevrolet Suburban is not adequate and fails, a quick fix is to replace the torque converter, but that only provides a year of performance before the transmission fails. The new converter works but sends debris into the transmission that can cause further failures. Which is related to my second service record that found medal shards in my transmission from January 2021. Further, I was told he was already repairing the same transmission in similar vehicles. Ultimately, I am having my transmission rebuilt for more than 2000 less than I was quoted at Crews Chevrolet. Prior to owning this vehicle I bought a GMC Acadia and it started it also started to exhibit transmission issues prior to me trading it in for the 2017 Chevrolet Suburban. Given this experience, known transmission issues with these vehicles in conjunction with either Factory warranty of certified preowned warranty should preclude an owner from these cost. Chevrolet Certified Pre-Owned means absolutely nothing. The warranty is only honored at a dealership that is either ignorant to the issues of its own vehicles or actively pursue courses of action that ultimately push the cost on owners. The service department then charges fees for maintenance that far exceed cost of other maintenance shops. This appears to be a common practice since the service department already told the same thing to three people just in the same week, a separate shop stated they get a multiple work from Crews Chevrolet since they fail to fix root of the issue, and another shop is currently conducting transmission repairs on similar transmissions. Further the maintenance shop at Crews Chevrolet provides no feedback or updates to allow people to make more timely decisions for their vehicle. In conclusion, certified per owned vehicles from Crews Chevrolet should not offer the buyer a higher degree in confidence in the maintenance of the vehicle. These vehicles do not have less of a chance of failure than a vehicle bought from any other dealership. A buyer should not let the certified preowned give them any confidence in the reliability of the vehicle. read more