I went into the emergency room, due to an asthma attack…read more The staff was amazing, caring, compassionate and professional. I'd like to acknowledge, Dr Brehnam Curry, Nurse Jeremy, and Respiratory Therapist Micky. For going above and beyond their call of duty. To help improve my breathing situation as quickly as possible. Sincerely Cecilia

Review is for el camino health specifically: i made a virtual appointment with my PCP that iv been…read moreseeing for over 10 years. I now live in another part of california so i opted in for a virtual visit. (i have been in the ER 6 times this past year). I unexpectedly got called into work to take a trip to chicago. I wanted the appointment changed due to me working 24/7 while on these work trips, but if they absolutely could not change it, then i would take it from chicago, not an issue. The lady starts yelling at me over the phone telling me the call is recorded and that I am not allowed to take the call from chicago (while i reside in ca). I thought this was really unprofessional. She told me next availability is 4 months from today. She also told me they TRACK WHERE I AM DURING THESE VIDEO VISITS. I thought this was so inappropriate. Isn't this a VIOLATION of my privacy??? She then transferred me to my doctors office. My doctor told me she can see me on Thursday with no issues while I take the call before my work trip.

I was recently a patient and as i was being discharged. I got to cross paths with a PSA named Laura…read moreand she gave me so much comfort. Told someone funny dad jokes which made me feel so much better. She talked to me about her kids and she was just amazing with the care that she has in her heart. Thank You Laura for offering such care to me and being so attentive. Your jokes made my day

Thank you to Anita the pre-op nurse who phoned me today to go over every detail that needed to be…read morediscussed. She was thorough and very patient and answered all of my questions. Great job Anita!

The Hospital and staff are fantastic…read more The main issue is the parking. There is next to no handicap parking, (far less than a hospital should have, at any rate) and the Valet is often not there, like to take your car, or to bring it back. I've noticed on super busy days they only have one valet at the stand in front of the Building Q. So cars and people waiting to retrieve their cars are stacked up waiting on one poor valet to hustle around getting everyones cars taken care of. The valet service needs to HIRE more people and PAY them better so they stay with the company. This screams bad management. No one should be the only person at a valet stand. Especially not at a busy hospital when people have appointments to get to on time, and there is next to no ADA parking.

I'm sorry- but I can't stand county hospitals! This is why they're given a bad name! My son had a…read more1p appointment to check on his broken wrist and after 45 mins of us waiting in the patient room I asked if we missed our appointment because I had to go to work.... No nurse EVER came in to check up on us or say "the doctor is running late...." Perhaps if there was so communication, I wouldn't write such a horrible review, but this was just awful! After the doctor spent 2 minutes looks at my son's broken wrist, he said "looks like he healed fine...." Which his wrist was STILL SWOLLEN! We went to Stanford and his PCP there was PISSED! She said he needed to wear his wrist brace at LEAST 6-8 more weeks as she ordered 2 X rays and OT! This doctor dismissed my son since he's an older teenager and said he'd be fine..... ughhhh

The nurses and doctors here have been extremely helpful. My wife had a health scare and had a mild…read moreheart attack. They were quick to treat her and get her a room. I appreciate the nurses being attentive to my wife's needs and doing everything she asks. They're keeping a close eye on her and praying she'll be home soon. Alhamdulilah.

To begin with, we did not choose for my wife to go to Natividad Hospital. In fact, my wife begged…read morethe firemen to take her to Memorial Hospital and not Natividad. We didn't know much about Natividad Hospital, but what we had heard about was not good. She has Medicare, and because she has had some health issues over the years, we purchased the best Medicare Supplement available and can go to any hospital we want. But because we live closer to Natividad, the firemen told us that they had to take her to Natividad. At the time, we didn't know how serious her injury from her fall was, but she was definitely in a lot of pain and knew she needed to go to a hospital. I went to the ER to see her that night. They were still taking X-rays, etc. to determine what was wrong. When I left after about an hour and a half, I still didn't know what her injury was. I went back in the morning and was informed that she had broken her hip, and they would be having surgery that afternoon. When I left the hospital, I didn't know what was going to be done. My wife has had four back surgeries over the years all performed by Dr. Gus Halamandaris. We didn't pick his name out of a hat to have him do the initial surgery on her back. It was based on recommendations we had received on him and after meeting with him to discuss the surgery he was going to perform on her. This was not the case at Natividad. And because this was an emergency, there was not time for us to go shopping for a surgeon, and we understand that. Had it been a surgery because of a degenerative nature, and had time, we certainly would have and had the surgery performed and chosen a different hospital to have it done. I didn't even know the name of the surgeon who would be performing the surgery on my wife, much less what was going to be done. She was scheduled to go into surgery at 2 pm. I called at 5:30 and was told that her surgery had been delayed and that she had just gone into to surgery. I called again at 8:30 to see if she was out of surgery and was told that she was still in surgery and I was assured that I would get a call when she was out of surgery. I never got that call. I finally called again at 9:30 and was told she was out of surgery and would be transferred to a room. After each of the four surgeries Dr. Halmandaris performed on my wife, he would come and see me if I was at the hospital or call me at home to let me know how the surgery went. When I left the hospital the following day, I still didn't even know her surgeons' name or exactly what had been done. It wasn't until two days later that we were told by a nurse that she had a partial hip replacement. After a short stay in the hospital, my wife was transferred to the Sam Karas Acute Rehab Center, which is on the same site as the hospital. But that is a separate story. After she was released from the Rehab Center, we had to return to the hospital to meet with her surgeon for a follow up. We were told to be there by 9:15, which we were. We didn't meet with her surgeon until almost 3 hours later. After he went over her operation, he said he wanted us to return in about a month for another checkup. I told him that we wouldn't be returning and that we would go to another orthopedic surgeon who has in private practice for any future follow ups. There is no way we were going to spend 3 hours waiting to see a doctor we had an appointment with; plus the distance we had to traverse from the parking lot to where we had to go to me with him. He told us that we didn't have to do that and we could just go to our family doctor for any follow ups. As far as her stay in the hospital, we were relatively satisfied with it other than the food is absolutely horrible. Fortunately, she didn't have much of an appetite. I have been a strong proponent of universal healthcare because I believe it should be a right to have access to have medical care. However, if this an example of what universal healthcare looks like, I may have to reevaluate that opinion. It should be better than this.

Grandpa was taken to the ER at night and was taken to a room in the morning for an infection. I am…read moreunsure about the quality of care in the ER, but while recovering on the 2nd floor, the nurses and doctors came by to check up on him semi regularly. As he was bed bound, the nurses cleaned him up whenever we called for them and helped change his dressing for some bed sores that had developed (loved that they put the time changed directly onto the bandage themselves. The food was pretty bland though and only slightly changed every meal (there was usually steamed carrots, mashed potatoes, and a different protein every 2 days). Overall, we didn't have a bad experience. FYI: the main entrance says visiting hours are from 9am-8pm but we were able to get in 2 hours earlier and the doors are still unlocked at 9pm. After that, you would have to enter through the ER.

the first time i was forced to pass that blasted black cat on their er bay doors, the ems staff and…read moreeveryone was soo much more compassionate than my last visit...i don't know, maybe first time, beginner's luck? second time, a dog shouldn't have been put through the humiliation, the brow beating, the refusal of care, the refusal of patients' right's or a myriad processes. and when a patient falls, i feel like the hospital staff should be more protective of the patient's hippa and not so concerned about how litigatious they may be, thus ignoring them and ensuring a wet floor sign was added for a fall not caused by the floor at all. smh. but to have a patient laying face down on an er floor for longer than a few minutes, should be heresy...but this is california...there have been celebrities to come back from hospital visits with complaints about staff not recognizing them and being cruel. so... why would i expect anything less...as just a "regular person?" so...just so california is aware: 1. if someone falls in front of you...regardless if it's the er or not...if you have nothing positive to contribute...and that doesn't mean shouting negative things you think are positive...it means just being a normal person and keeping your mouth shut if you suspect foul play ... mention something to staff quietly do not cause a freaking protest because you feel like some entertainment! 2. if you are not medically trained regarding falls shut the heck up. 3. as a morbidly obese person always remember a nurse without a spine is a nurse without a career so ...i chose not to end a career three days before christmas... learn, educate, and understand before you spew vomit from your mouth like its bible!!! and regional needs to be better prepared for a fall! do not send a 90lb, 5'10" nurse by herself to help a 261lb, 5'1" female off the floor! and regional...if you can't get rid of the blasted black cat on your doors or spray paint more white... then get a flocking clue ...a plethora of patients are probably scared to death of that cat... they are just too sick to say anything... and when someone just keeps asking for help and their state paid caregiver keeps going missing or walking off ... get a clue something was bigger than you that day and you missed it...because you were too concerned about what you were seeing and that was ... racist, stereotypical bigotry. And the referral you sent me to, literally said it was simply to cya... yea I got it. ‍ This er visit was so traumatic I don't know if after being in California for 12 years, I want to stay. It sickens me the way you things treat humans here. next time ... i hope you're more intelligent/conscious to look closer and someone like me isnt still sitting where i am today and you actually helped them. ‍‍‍

We walked into the ER, and almost three hours later, we walked out. The only thing they did for me…read morewas check my BP and temp. I have a potentially serious problem developing, and they did not help me at all. The place was not that busy. They just basically ignored us. For hours! I will never set foot in that place again. I wonder if they'll have the nerve to bill Medicare for all this nonsense. So after all of that wasted time, I went to UCSF Panassus, where they took proper care of me.

I should have sued them but decided against it. My Father , 78 , a high functioning but undiagnosed…read morealcoholic , went into the Delirium tremors under the misguided care of this horrific hospital staff who saw all the obvious signs yet did nothing. He had broken his hip in a fall at home and after 9 agonizing weeks at Seton, if they had given him a little alcohol in his bag at the outset, and weaned him slowly he might have recovered . He thought he was back in WW2, thought the nurses were trying to kill him etc and lashed out. Who wouldn't have? The DTs are horrible to experience, and they ended up tying him to his bed of torture during the duration. Do not trust your loved ones here.

Update: I'm finally out. From check in with security to getting out of x-rat it was an hour and 20…read moreminutes. Hardest part was registration, but she was very nice. I can see why people dislike this hospital. I've been waiting for 30 minutes already and that's just to get signed in for an x-ray. It used to be much easier. You used to go directly to radiology and they checked you in. Even after I get through registration then I need to go to radiology and wait there. Next time I'll have my doctor send me to Santa Cruz. It may be farther but I think I can get there and home quicker than waiting at Watsonville Hospital. I used to have a really good opinion of this hospital, not so much now.

I had a same day (pre-scheduled) surgery performed here and must say, *all* of the staff were…read moreincredibly kind, caring, and professional. The building facility itself is a little dated architecturally but the environment is clean and the people are genuinely kind. I feel like they cared about my well-being. I wish I could remember all the names... Michelle Laura Jessica Dr. Iris It's truly a comfort to know there's solid surgical help nearby. Thank you team!

Do not schedule an appointment with Dr. Sarah Flores here! I usually love Sutter maternity, but…read morethis experience was terrible. I was 14 minutes late to my appointment due to an accident on Highway 1 and she refused to take me... I asked if there are anyone else that could possibly take me; that it was an appointment that should take less than 10 minutes and they said no.. I have waited several times for my appointment, but the one time I am a little late. This doctor rejected me... This has never happened before so I feel bad giving it a one star, but I am floored because I was in traffic for almost 2 hours and they couldn't make this one exception... Highly disappointing!

Im not sure why this place has bad customers services my wife comes in with an appointment and we…read morestill have to wait 30 to 45 minutes and today we showed up 15 minutes late due to an accident on the road and they could not see my wife dont think this is right for them to cancel our appointment but they can make us wait for 45minutez when we should up on time.

In and out in an hour. From front desk staff to the discharge paperwork it was phenomenal. A…read moreconcierge clinic wouldn't be this fast. The doctor Dr. Gubbels, intake staff everyone was amazing and prompt. Thank you.

Cindy in the labs department has the worst attitude ever, she informed me that my labs required…read morefasting I told her I had labs her before with the same order Cindy turned her nose up at me and then called for her Co Worker to come out and stated that it would make their work difficult I asked her to please do my blood work she left me standing there in silence for a 5 minute and then asked if I was going to get the blood work or not. El Camino used to be a stand up hospital but the service Is horrible

My Mom had a procedure here early in the morning. It was easy to find parking because it was early,…read moreright outside the hospital. They are organized and check you in efficiently. There is a cafeteria and the cook was making a full breakfast. The waiting area has a screen where you can check on the status of the patient. All of the staff was friendly, competent and eased my Mom's anxiety. Very good beside manner. I received a call when my Mom was done and they led me to the room where she was staying. The nurse was pleasant and then told me to pull up the car so that they could wheel her out. It was easy to pull up the car to the green curb and then we were off. A long day but my Mom felt she was well taken care of through the entire process.

Okay, there is something seriously wrong with the world... I…read morewent to visit my boyfriend at O'Connor Hospital in San Jose. Then when I left, I stopped at the restroom on my way out and totally slammed my middle finger in the wooden door of the bathroom stall. It was really beginning to swell so I stopped and asked for ice or an ice pack three different places. Each time I was told no. The last place I asked was at the doors of the emergency room. I was told absolutely not and that they are not allowed to give anything away! Are you kidding?! Isn't this a fricken hospital?! UNBELIEVABLE!!! What is wrong with people?!