Service is awesome! Mike and his staff are very knowledgeable, helpful and will even carry your…read moreitems to your car for you, a ki that started long before COVID. I highly recommend Fetchers for your pet needs!

Service is awesome! Mike and his staff are very knowledgeable, helpful and will even carry your…read moreitems to your car for you, a kindness that started long before COVID. I highly recommend Fetchers for your pet needs!

recently I've been getting ready to purchase a crested gecko and the employes have been a big help,…read moreand my eastern box turtle had some troubles with her eyes and asked molly about it and she recommended everything I would need to help, aswell as pointed out what was wrong with my setup/ bin that I was holding it in. Thanks a bunch! thankfully, shelby bowman

I hate that I'm giving one star because the experience started out so great. I was talking with one…read moreof the ladies that worked there about getting a rat and she was so nice and helpful, but then another lady came out and she completely ruined the experience. Not one smile from her the whole time I was speaking with her and she was rude. I asked to hold a rat before buying and she said she doesn't allow that and was just rude with her responses. There is no reason to be that rude to a customer. I was going to buy some supplies there too, but ended up leaving instead. I wish I had gotten names because the one lady was so sweet and I want to credit her. However, just be aware that not everyone there is nice.

I go into Petsmart often to purchase supplies for my pets and occasionally another pet. Almost all…read moreof my fish have been purchased here and all of my three lizards were purchased here too. The majority of the staff is very knowledgeable and friendly. Sometimes it is a struggle to get someone to come assist with getting fish unless you directly find someone (who is often doing a different job related task) and ask them to help. Some staff members recognize me when I come in and will talk to me about my animals, making me think they probably do care about their customers. The store is clean and the animals appear well cared for in the store.

Very helpful and knowledgeable about how to keep my algae down. I really hate doing long reviews.read more

This place is absolutely horrendous and the animals in their care are kept in horrible conditions…read more They have snakes with open wounds, keep their large reptiles in tiny, dirty enclosures with no enrichment, the enclosures are all filled with fences and skin from the reptiles shedding (and is very clear these encloses haven't been cleaned in months), they're letting multiple leopard geckos live in the same tanks, neglecting snakes with mouth rot, and ragging to care for sick an injured animals. Please don't support this place because this is so inhumane and neglectful. Animals deserve better care than this. You can tell the people who work here and own this ship have no love in their hearts for these critters. Report them and go somewhere else that actually takes care of the animals in their care!

The animals at this pet store are SEVERELY neglected. Their enclosures are full of feces, the snake…read moreenclosures are full of old shed, and the animals have injuries and infections. This place needs to be shut down immediately. Do not support this place.

The groomer there is very good. She's sweet and knows how to groom well. Very affordable. I am very…read morehappy with her services.

Horrible. This shop should be shut down for neglect. The owner seems to not know much about what…read morehes doing although he thinks he does. The fish tanks are incredibly dirty along with the rest of the store. Extremely disorganized. The guinea pig cages were very upsetting. No hay, no hideys, and not enough room at all for them to run around. I find it extremely disappointing that they couldnt even supply hay for the pigs to munch on. Hay is 80% of their diet and there was none in sight....They use the worse kind of bedding for their guinea pigs, pine shavings. This can cause respiratory infections and skin irritations. The owner tried saying it was fine though and he knew what he was doing. A simple google search and some research can tell you otherwise. One of the guinea pigs they had there was a bit of a nibbler (probably due to the fact that there was no hay for him to chew on, without it their teeth can overgrow and cause complications) but the owner mentioned that this pig was "an asshole" and if he kept up the biting he was going to feed it to a snake....I was disgusted by his behavior and straight up ignorance. Who the hell says that to a customer an expects them to believe that they actually care about the animals they are caring for and selling??? Disgusting.

I adopted one of my dogs from the CCHS, and I can't say enough wonderful things about this…read morefacility. I imagine they are working a shoestring budget but they nonetheless take wonderful care of the animals who unfortunately find themselves here. They have a rather involved screening process to make sure that the animals they adopt out really do find their proverbial "forever homes." When we adopted, there was a brief waiting period to avoid any impulsive adoptions, as well as a requirement that we bring in our other dog to meet our adoptee to make sure they got along. All of the staff were very friendly and you could tell from the way they interacted with the animals that they really care about all of the animals. Personally, I don't think I could do such heartbreaking work and maintain the kind, gracious, and dedicated demeanor that I have observed in the workers here. If you're interested in making a donation to the CCHS, you can do so here: http://www.cuhumane.org/donations/index.html

Adopted my dog there. He's an Italian Greyhound mix. That was 11 years ago. I think that these…read moredays it's hard to find a small dog at the CCHS.

Such a large selection for all animals. Nice gifts section with some cute puzzles. Their employees…read moreare friendly and Callie is great.

I really want to love this feed store. I have tried to shop there for over a decade, off and on…read moreagain, but every time I stop in, I am so disappointed. The staff is not particularly friendly, and while helpful, they leave one feeling as if they are an inconvenience or just plain dumb. The last time I was in, I had some questions regarding specific food for our puppy who needed, per our vet, a food that was more grain-forward, and the girl kept showing me high protein brands. When I questioned her again, she looked at her colleagues and rolled her eyes. It is not unreasonable to expect a feed store to have alternative diet options than just grain-free dog food and treats, especially at the price range they in which they are offering their products. What's more, puppy foods do come in more than just chicken, even in brands than what they offer. I went to another store, who offered to help me order it, and when I reached out to the actual company, they sent me my first bag for FREE! To be a local, small business owner is hard, I get it, but if you continually reject your neighbors, who want to shop at your business, we will just choose to go somewhere else. On another occasion, I was in line behind an older woman, presumably in her late 60's, who was inquiring about a job, she had completed an application, and had some questions. I was not in a hurry, was not upset, and had not expression to indicate that I was bothered - quite the contrary! The young girl at the service counter was so incredibly rude to this woman, snapped answers to the applicant, rolled her eyes, sighed loudly, and showed very visibly her impatience. The applicant walked out, hopeful. The cashier then handed the application to another woman who had walked up, who just slid it into a folder under the desk, and filed it. They both apologized profusely to me for the inconvenience and "bother," to which I replied, it is not a crime to seek employment. I explained that I was not in a hurry, and that we all should show kindness to those who are desperately seeking employment at this time of year. I did note that day that there are no older folks working there, and really no one of diverse background. It is all young girls. Strange really. Anyway, I realized that day, that this is not really a place I feel I want to do business, especially when every time I go in, I do not feel welcome to shop, to ask questions, or think they even appreciate me as a consumer. Too bad, as it is a very niche business and vital for many pet and livestock owners.

My husband and I love C.A.R.A. in Tilton, Il. Connie and I think her husband Pat were so good to…read moreus . We adopted 2 older dogs brother and sister told us everything about them and there health up front never hid any info from us. We can tell they really care about the animals there and they are well taken care of. We love love love our little dogs and thank them so much for letting us adopt them.

C.A.R.A. "Citizens for Animal Rescue & Adoption" A " No Kill Animal Shelter" is totally staffed…read moreby volunteers from our community! Over the last couple of years they have taken in hundreds of stray and owner surrendered Animals. Some of them injured, sick, or abused by their owners, many thrown along the roadside or dumped in a field. The caring and dedicated volunteers give their time to care for these homeless pets till they have a second chance for adoption. The work here is performed every day, 365 days a year, chores include cleaning litter pans, providing medical care, feeding and bathing, walking dogs, scooping poop, mopping floors..you get the idea, it's hard and sometimes nasty work, but someone has to do it. The team of volunteers all love Animals many of them have adopted or rescued homeless cats & dogs themselves, still they give of themselves for this worthwhile cause. Without the support of these caring individuals, most of the hundreds of pets would have ended up being impounded, where their fate usually ends with being euthanized. C.A.R.A. "No Kill" Animal Shelter is licensed by the State of Illinois, a not for profit c503 agency that derives it's funding through the donations from friends of C.A.R.A. and the support of local businesses. Additionally funds are raised trough monthly low cost vaccination clinics as well as their low cost spay/neuter program. If you feel you would like to help our homeless friends, you can, volunteers are always welcome, contribute whatever time your available, hey they have flexible hours. Not able to volunteer? They still need YOU, perhaps you are able to donate items for the thrift store, anything in usable condition, of course there is always a need for cash for the purchase dog & cat food, cat litter, cleaning products, buy vaccines, to cover veterinary costs and the list goes on.... Please go to their web site: www.caraillinois.com Or mail your donation to: C.A.R.A. P.O. Box 665 Catlin, Il. 61817 Finally please connect and share this review with your friends on your social networks!

Worst pet shop in Champaign. They jack their prices on fish by 60% compared to a real reef only…read morestore like in Chicago., STL, Indy, and, ATL. They do this because there are no other saltwater fish store's here to compete with. They wanted 90 dollars for an Orchid Dotty back the size less than a minnow. I always cringe stepping foot in there. Never again. Ill take my 500 and go to Chicago and get alot of marine life.

i purchased rat food from here today and when i went home and put the food in my rat bowl i saw it…read morewas covered in bugs. the bag was full of bugs it was so disgusting. i went back to return the bag and the manager just told me "they are wheat weevils, it's just extra protein for them" ... i told her im just not comfortable feeding my rats bugs and she said "you just have to freeze the food for next time" like um no i shouldn't have to do that and the manager just did not care about my problem, didn't even APOLOGIZE for the inconvenience and was undermining my concern. i never had this issue with the rat food before and i definitely won't be going back there now because of how this manager dealt with my problem. they need a better manager who actually cares about customers and doesn't brush off their concerns.

New Address is : 2820 East Parkway Dr…read more Decatur, IL Phone # is the same. New facility is quite Lovely!!