Management is non existent. They charged us a late fee on the 21st of May even though our May rent was paid in full on time. We've tried contacting them through emails, phone calls, and text and have gotten zero response as to why the late fee was added. We paid June rent without paying the late fee (which shouldn't have been added) and today they found time to leave a 'seven day notice' on our door even though they they still haven't found the time to return our emails, calls, or texts.
Hopefully this review reaches them in good health and they'll finally respond to us, or it'll just keep others from living here once they see what they'll have to deal with.
Here's a list of issues:
- Our complex had a water pipe burst because they never turned the heat on in the main doorways. They've never fixed the damage and the landing forever smells musty.
- There are birds living in the vents. We've reached out several times about it and had been told they were cleaned professionally even though everyone can still see the birds living in them. (This has been going on for 3 years)
- Our screen door has been broken since we moved along with the kitchen light panel missing a chunk.
- We've had maintenence walk in without announcing themselves and no prior warning that they'd be in.
- We once received an email that simply said "maintenence is coming in to fix the dry wall issue" from a email not tied to elevated living. There was no signature or anything. When we reached out-- it took multiple emails/phone calls before we finally got a response that said, "Sorry. Wrong person."
- The summer of the year we moved in the air stopped working when it was 110+ degrees outside. When we called about it we were told to call emergency maintenance. We did and the man told us he'd be there in an hour (around 1PM) he didn't show up until 9:30PM. Fiddled with the thermostat and went "Yup. That's not working. Sorry I can't fix it now, it's too late." And left. When we finally got ahold of the management and asked for some form of compensation (it had been 3 days in the heat), they said "sorry the air going out isn't something we can do anything about."
- The communication is shit, if that hasn't been clear enough, and there's never anyone in the office.
Whoever is in charge of whoever is supposed to BE at this location-- if you could please respond to any of our emails/texts or give us a call back that'd be great. Thanks. read more