So I just got off the phone with a person from this store who was very rude. I had originally…read morecalled the store to see if they had pleaser heels with the fur 5inches. The lady who answered gave me two options and I said I would try both in store. She said sure and that I should come asap or after 6pm because she had break. I said sure and went after 6pm. When I got there I mentioned I had called and picked up the shoes I wanted to try on because have an all white party to go to on FRIDAY. She went and got the box with the other shoe and I fell in love with the Pleaser feather ankle heels, I let her know that I'd browse while waiting for the shoes to be packed up. However I never saw her leave the floor again. The was another body in the store so I didn't think much of it but when I got to the counter to pay I noticed there weren't any shoes on said counter but didn't think much of it. I happily left the store after paying in cash and confidently declined a receipt because I was happy with my purchase when I got home to show my roommate noticed that the shoes were dirty when I went to put them on. Not the feather parts but the soles themes elves were dirty. Fast-forward to today. I just called and asked if they have any more of the same style, but in a size 7 told them the situation and immediately was greeted with accusations well no because we only keep the smaller sizes on the wall. First off, let's not try to ignore the fact that mistakes don't happen so there definitely could've been a possibility that there was a seven on the wall because someone had accidentally put it there. I understand that, however clearly the shoes have been worn and not by me, I'm a student. I also have three jobs. I didn't have anywhere to go last night I went home. Also, it looks like these have been worn a couple of times because even if I just wear them once it wouldn't be dirty like that there's also a little rocks on the inside. I also wasn't wearing any make up and that make up doesn't match my colour at all. I politely let the lady know that she wasn't there in the store with us, so how would she know that the shoe I tried on wasn't the one from the floor? NOT only that, but if there are other people coming into the store to try on a size 7, because only a size 6 is on the floor wouldn't that mean that the shoes have been worn by other people???????? If so there should be a discount!! all I wanted was an exchange but all I got were accusations and she said that it sounded like buyers remorse. I was really stunned by that remark but I really like the shoes. I love the shoes actually I just don't like how they are dirty and how I paid 148$ for them in THAT condition. I work at the Stag Shop so this experience is really jarring to me. I would've bought from the stag shop but Seduction was the only place that had these. I checked. I never wanted the money back, I just wanted the quality of shoe that I paid for. This experience caused me a lot of anxiety. I will be sharing my experience and pictures with others. I would also like to thank that lady yesterday for good customer service aside from giving me dirty shoes. I'll donate these and get another shoe for my event. I should've listened to the last negative review on googleI also should've taken the chance with online shipping. I have shared multiple pictures as well if anyone wants to take a look. If you need any more proof, I can call my phone company for the records and you can check your security cameras. Thanks

I really miss the location at 577 Yonge Street. There was no shortage of videos, literature, and…read morecostumes. The staff always greeted me with a friendly smile and said hello, even when closing time was around the corner. It's a shame they had to close in the spring of 2019.

RUDE RUDE RUDE!! Beware if you decide to buy anything from…read morethis store. Check ALL items at cash as they did not have correct styles once I was being cashed out. Lord help you if you have any customer service issues. I highly recommend you cross the street and shop at the reputable lingerie shop across the street. I will not make this mistake again!!

Something happened to this store. New management? I've been…read moreshopping here for years and years, but I'm finished. I kept going back because of my good history there, but the last three times I made purchases there, they ended up being SO UNCOMFORTABLE. They're so clearly not my size. I've almost started crying in the middle of the day because of how bad they felt. I gave them all a few tries because the sales people insisted that they would stretch and become comfortable. The worst thing is when I went one last time to try and show them how badly my last purchases were fitting. The woman was SO RUDE. I think that she's the person who runs the store, now? I didn't even get an "I'm sorry you were uncomfortable." She bared said a word, just frowned at me. Then, when I put on the bras to show her (the one I put on had a cup that was at least 2 sizes big, it dug into my arm pits and had a ton of extra space below the breast) she just told me that it fit properly. I've been buying specialty bras for over 20 years. I have some idea of how they should fit. She just frowned at me and said that it fit. She didn't offer to show me a different size or try to fix it the situation at all. I was insulted, dismissed, and made to feel like I was the problem. I promise that I wasn't being rude, even after my third and final bad purchase. I just needed her help to fix the problem, but apparently she found this to be an insult and could barely be bothered to look at me. All she did was tell me that I was wrong for being uncomfortable. I hope this place closes so people aren't treated the way I was.

I asked if I could try the top of this outfit on. I was told no. I decided to buy it anyway because…read moreit was only 30 dollars. Literally the minute I put it on it broke. DO NOT BUY THIS OUTFIT!!! And if they don't let you try something on it's for a reason!!!

Awesome little shop. Friendly service that put me at ease. Very decent prices and high quality…read moreproducts. Nice selection of lingerie that is sexy without being trashy. Would recommend

This used to be my favourite lingerie spot in Toronto but since covid they've added some random…read moreunnecessary fees that make the entire shopping experience feel pressured and I will no longer be supporting them under these new policies. They were proven completely invalid seeing as I was able to go in store without an appointment and buy what I needed (I had bought a gift card before realizing they completely gutted their customer service experience) but the sales associate was pushing me to pay an "appointment fee" to try on the items that I already know fit because I've spent thousands of dollars at SFYS on the same brand. I will now be forced to just shop bordelle on their website and just pay the shipping because there is no longer any incentive to get my shopping done at SFYS because they gatekeep TRYING ITEMS ON which is a basic integral purpose of in person retail shopping. Good job making yourselves obsolete and excluding your customers from an experience that has always been simple to provide. Asking someone to pay $85 upfront just to try on an item they're clearly about to purchase who has already spent over $2000 in your store is not a business practice I would suggest if you want customer loyalty or basic comfort in your store. It seems like being exclusive and pricing your customers who can actually afford to shop there out of the enjoyable experience of shopping there. Get new management or change your policies. A great store has become completely useless to Toronto locals.

Customer Service? I felt like I was dealing with one of my…read moregirlfriends. I screwed up, they fixed it. I left NO time for them, they helped me anyway. Above and beyond. So grateful. Thank you Namee.

Continue to receive outstanding customer service with a smile. Kudos to Cee, who provided great…read morerecommendations and cashed me out, today, including Love and Helen. Also kudos to Kayla, who has helped me, provided great recommendations in the past and got me set up on the La Senza Loyalty club, in the past. P.S. The Loyalty Club card will show a charge of $10.00, but the amount is factored into the purchase price and credited accordingly.

The young women helping me out in the changing room was fantastic very friendly & helpful I would…read moregive her a five star. BUT the cashier is slimy I've been in the sales business for years and I've seen my share of dirt. I'm cashing out and she asks if I want the club card of course I say no than she says well you get 10% discount and are special offer you get the card for free so of course I say yes.Well at the end the total is higher and she says the system doesn't know how to deal with the offer something like it will correct it self. i know it's only $10 but she lied to my face about the card being free. It was Friday and I was burned out from the last 10 days and I should have looked at the receipt right when it was done. I didn't I just wanted to get home. But if this is how they teach their employee's to do things I want nothing to do with this slimy company. Bad News

My wife & I went here after less-than-fantastic experiences at a couple of other bra stores in…read moreToronto, and found our experience here was far better than the other boutiques we tried. The Staff were very friendly & honest. The sizings we had were spot on, and we were brought a plethora of very nicely fitting, and differently priced bras to choose from. We both bought a few very beautiful & comfy bras, and took cards with us to pass on the info to friends & family. The bras here are of course more expensive than you'll find at any department store, but we found them much more reasonably priced than some of the other places we tried. We'll be going back (but not for a while, cause we stocked up!)

Amazing customer service and very knowledgeable. Really enjoyed my my experience shopping with them…read moreand would definitely return. Helped me find the perfect bra.

Won't send the product you paid for, won't let you cancel the order even though they didn't send…read moreit, will *threaten to charge you money for requesting to cancell a 4 day old order they haven't fulfilled yet*. But they WILL answer your email immediately to tell you they won't cancel your order without charging you a fee even though it hasn't moved past "order received". Total scam of a store. Edit: they have since said they will cancel it, will wait to update my review depending on what actually ends up happening Update: They refunded most of the money but kept 10% as a "restocking fee/shipping fee". Imagine thinking it's reasonable to charge a shipping fee for something that was never shipped (and was an order that qualified for "free" shipping, no less), or a restocking fee for something that never left the shelf. Not a *total* scam of a store, but still a scam. Will never spend any money here again

I recently purchased a product from Stag Shop that stopped working within the first month of normal…read moreuse. I contacted their customer service (Laurie from online sales) expecting a straightforward resolution -- either a refund or an exchange for another item of equal value, which is completely reasonable and protected under Ontario's Consumer Protection Act and Sale of Goods Act. Instead, I was told I could only receive the same defective product again or pay more to "upgrade" to a different one. Even after following their instructions to destroy the defective item and providing proof, they still refused to issue a fair exchange or refund. I politely reminded them that their internal policy does not override Ontario consumer law, but they refused to comply and ultimately brushed me off with a "thank you, have a wonderful afternoon." It's extremely disappointing to see a retailer operating in Ontario ignore basic consumer rights. I've since escalated the matter to the payment provider and will be filing a complaint with Consumer Protection Ontario so this pattern doesn't continue for other customers. If you value fair treatment and customer service that respects consumer laws, I would recommend shopping elsewhere!

Casper did such a good job helping me find the perfect outfit for my boyfriend's birthday! They…read moreeven took off a security tag temporarily so I could try on a skirt to make sure it fit me properly. They were recommending certain items with lower price points to fit my budget as well. 10/10 would shop here again, GREAT CUSTOMER SERVICE!!! :)

This was a really interesting shop. Glad we stopped in to check it out. They had a large selection…read moreof nearly everything you could possibly need in the wes department. I thought the prices were reasonable as well.