I can't rate the property management company overall yet because they just took over about six…read moreweeks ago so there hasn't been enough time to judge. However, they did send out a great maintenance person, Jerry Grow, within hours of my submitting a request about a clogged drain and non-functioning garbage disposal. Jerry diagnosed the issue and replaced the garbage disposal and unclogged the drain and was very intentional about not leaving a mess, which I really appreciated. He definitely went above and beyond and made sure I didn't have any other maintenance issues that needed to be addressed while he was there. He also gave clarifying information about an issue with the property, and how it was going to be addressed, as well as the best way for us as tenants to contact the manager. Jerry definitely gets five stars in my book.

I would never live here again. I can never get a response from maintenance--big, small, emergent,…read morenot urgent, doesn't matter. It couldn't be more stressful to ask for some basic thing from someone specifically designated for that and get nothing but the middle finger and knowing every future need will be treated the same. Unfortunately things keep popping up forcing me to seek their help. I never get contacted after my requests and I've even had them cleared from the system before being addressed. And considering these are older properties, needing some kind of maintenance seems inevitable. Every time I have to reach out I hope it will be different and I'll be pleasantly surprised, but I will say, they are very consistent at avoiding their jobs.

We've lived in the complex for nearly two years. The maintenance team has been responsive to our…read moremaintenance requests, and the grounds are clean. The office staff knows us (and our house cat) by name when we walk in and has been patient answering our questions. I appreciate their customer service tremendously. The complex itself is a little bit older, but well cared for. All units received new windows and siding last year, vastly improving the moisture control. Why four stars? I'd love to have a community compost area for all the patio gardeners and clearer labeling on which larger bins are for recycling. That being said, I understand where these are "extras" and may be difficult to do in such a large complex.

Management answers with lies. They "fixed" things while we repeatedly asked when the company they…read morehired could come in and repair our crawl space and that never happened. Trying to defend themself but they could never actually communicate with us about the issues.

Been living here for about two years now, I wouldn't recommend it AT ALL. These apartments are very…read moreold, they have mold. they will let your neighbors stomp/bang on your ceiling from 12am-3am. I wouldn't recommend this to my worst enemy. The management needs to do better. They will let new neighbors come in and disturb the peace. They will not listen to you even if you have reported the disturbance many times/first. DO NOT MOVE HERE.

Beware of Loud Upstairs Neighbors and Unresponsive Management…read more I moved in November 2024 and immediately regretted it because of the constant stomping, banging, and heavy footsteps from the tenants upstairs. It's so loud it feels like living beneath elephants. Since then, I've emailed management multiple times with recordings and even provided a police incident number after calling in a late-night noise complaint. Their only response has been, "We'll ask them to keep it down." Nothing has ever improved. My most recent email wasn't even acknowledged. Because of this, I have never had a quiet evening after work or a peaceful day off. The noise is relentless, and I now dread being home. It feels retaliatory at this point, and the lack of response from management only makes it worse. If you value peace, quiet, and responsive management, I strongly recommend looking elsewhere. Living here has only increased my anxiety, stress, and PTSD symptoms. The quality of life here is significantly reduced.

ABSOLUTELY would never deal with this company again.Always seemed to be more on the side of the…read morerenter than the owner.Clyde was AWFUL to deal with. Should have known from the beginning when he showed up for our apt.an hour late.Had some lame excuse. At the end he screamed at me so loud for not following rules (yes,my fault) but screaming was not necessary. My husband could her him screaming at me from outside of the closed truck. Glad we sold the property and did not have to deal with him any more.

Beware of this company, do not use this company. They will…read moretake every penny and do nothing to take care of your property. The local news channel should interview this company, it's an unethical business, BBB needs to get involved.  Their contract is drafted very favorably in their favor. Complete Scam System, the entire family that runs this business. They took our money and made 100% profit and ran.  We used them for our house in NE Portland for one year because I had an out of state job in 2017. It's 2024 and I am still chasing the tenant by myself with my own money, hiring multiple lawyers, spending thousands of dollars to chase for justice.  This company took my money and did absolutely nothing! I need my house to be rented out so we can pay for our mortgage. We signed an agreement with Real Property Management Oregon's Finest and they did absolutely nothing stated in the contract.  They did not run a background check on the tenant, make them pay for renters insurance, or did any welfare check on our property.  We had to spend over $30k in repairing all of the damages, see photos attached. Reasons why you should not use this company: Poor communication - we always had to reach out to them when there's an issue. We have to keep following up like a broken record and they did nothing.Failed inspections - they inspected the house only once during the lease. They never had a log book. The first inspection they found the garage door damaged and didn't do anything about it. Now look at the damages now, over $30k worth!  Repair Approvals - They are supposed to contact us for approval on repairs such as replacing a broken item that is over $100 but never did. They just do repairs without communication and charge us.  Insurance - On the rental agreement it states if Tenant doesn't provide insurance that they will charge a third party insurance to the Tenant's rent but never did even though it was signed for. Scam!  Negligence - they didn't do their job per their rental agreement. Our neighbors would call us to tell us what was wrong with the house vs. the property manager whom we paid a high monthly fee. If you look at the photos, we paid our own money to get the house back to living conditions. This Property Management company got away for failing their duties per Lease Agreement and we paid them.

Mary Brown is a great property manager whenever my dryer went out it almost caught fire. She got…read morethe immediately done. Also, due to me having a negative credit she was able to get me in these apartments for me and my daughter. I'm a single mother so I appreciate her support as a property manager and the company.

Don't rent here. Horrible apartments they don't follow ADA guidelines amongst many other…read moreviolations. I am sure many people have come across fair housing violations too. I was visiting my sister and my car was towed from visitor parking. I plan on filing a complaint with the attorney generals office and the IRS against these apartments and the tow company. I won't get into the legalities of my issues with this company and the tow company. But, I recommend that you know your rights. The federal government frowns on businesses that try to avoid their paying their taxes whether it be in the form of demanding cash payments or accepting kickbacks from a tow company.

This is so far one of the best apartment in Happy Valley.We are glad to have found a nice place…read morewith a very supportive office staff, who are always ready to lend a helping hand. Thanks Steven's Creek Apartment and way to go!

There are some really good things about this complex. Central location, quietish neighborhood, nice…read morefloorplans, quick maintenance staff. The manager's family owns the complex, as well as GMC, and the team will at least be friendly to your face when you're in their office. Reactive dogs are a problem here, but that's life in most cities. Be cautious if you own a small dog like I do. I've had some scary run-ins with out of control large breeds on the premises in the last year. Really the biggest issue here is communication. You typically only find out about major problems if you happen to notice first responders here or your neighbors talk amongst themselves. We have had a host of breakins, inside and outside the building, as another reviewer mentioned. Management will typically only mention break ins being an issue very rarely. They don't tell us how often they're happening, but we know because we know our neighbors. We also had a massive flood due to a pipe break in the neighboring building, and many were evacuated. We only were told what happened by the fire crew. Several people were displaced, and the fire crew told us they had turned off the fire sprinkler water sources, so not to be reliant on them going off in the event of a fire. Management never said a thing to any of us about what happened, how long those sprinklers would be off (and in which buildings), and if we needed to worry about other pipes. The lack of communication is scary, and we hope they'll consider changing the policy of just keeping quiet in the future. Your residents talk to each other and it would be great if we all knew that you were keeping us in the loop. I understand keeping up appearances, but sometimes so many people are being affected that your silence just adds unnecessary stress.

Phenomenal company. Every issue I've ever had in the two units I've rented from them…read more Whenever I called and spoke with Julie things got taken care of quickly.

I had an awful experience dealing with Laurie from Priority One Property Management. I called her…read moreabout a property while I was traveling in California (although I am from four generations of Portlanders and live in Portland), and she made it very clear that she did not like that I was calling from an out of state phone. She made a snide and belittling comment to me and did not give me an opportunity to see the property. Although I'm sure it's annoying that a lot of people are moving to Portland right now, the way she behaved was discriminatory and very unprofessional. I would not recommend working with her.

Nice apartments at a reasonable cost. Neat and tidy yards. Kept up well. Maintance man has his game…read moreon. Always there for you when you need him. Great view from my patio. I would and have recommended this apartment complex.

We lived in our unit for 3 years. When we moved in, they told us they could have replaced the…read morecarpets but decided they were OK and had normal wear and tear. We just moved out to last month and received notice in the mail that the carpets were replaced due to pet urine smell... we have no pets. Overall living there was fine for the price it was when we moved in. The apartment was generally fine when we arrived but the mold in the window sills had been painted over which caused a constant struggle of cleaning the mold off the window as well as the windows did not close all of the way, when we brought this to the attention of management they told us to close the uncloseable windows and keep them clean- offering no other way of killing the mold. A month after moving out my chronic headaches are gone. The showers turn pink due to likely old pipes and require bi weekly cleaning to maintain. The landscaping is well maintained. Maintenance team has always been very helpful. Even with frequent changes in management within our 3 year stay. Management generally answers their emails but often doesn't know who you are. The pool is nice but the "gym" could use some updating as rent prices continue to increase. For the time being it was a good place for us to live but we felt we could get more for our money as rent became comparable with other places that offered more/better amenities and less busy neighborhoods.

Close to I-205 and a 20min -ish commute to downtown Portland. What surprised me is how unique the…read moreleasing staff is. They are attentive and it seems the new owners have made nice improvements. Recommend for anyone new to town who can't afford sky high rents downtown, looking for a car- and pet-friendly apartment.

My boyfriend and I moved into our apartment here a little under a month ago. Due to reasons that…read moreare out of management's control we are having to terminate our lease very quickly after moving in. Although the situation is not the best, Jessica (the manager) has been OUTSTANDING throughout the whole process. She always gets back to us in a timely manner and has always been super friendly and professional. Our move in was done "virtually" due to Covid-19 and she made the process very smooth and efficient. We have zero other complaints in regards to the property, it has always been kept very clean by the landscapers and the apartment itself was in great shape. We wish that we could have stayed here for the whole duration of our lease. We might be leaving, but it has nothing to do with the apartments and/or the staff.