Helpful great care bath before leaving flexible accommodating I've used them many times no problems even with dog recovering from surgery on meds read more

I was terribly saddened to read the one-star review where the owner alleged their cat's fracture of the humerus was the result of a stay at creatures comfort. I feel badly for both the owner of the cat and the owner of creature comforts. I can say that in 25 plus years we have boarded multiple breeds of very aggressive dogs without incident that many a boarding kennel might have turned down. My dogs were shown love and compassion that it's hard to find. They took the time to learn intricacies of the breeds we brought to them. They even used an exercise period for one dog to train him to point!! I cannot recommend them any more highly... Again my condolences to the cat owner. read more

We have been using this place to board our cat since we moved here 5 years ago. And we've used them a lot more than my check-in's reflect since I forget to check-in...boo! It's about time I write a review and show them some love. So, here's the scoop: This is a family ran business that has been doing this for years...decades! It is not froufrou like other new facilities and it is, in fact, older. Don't confuse "old" with unkept, etc....there is a difference. And yes, it is located in an older part of Jacksonville...like a little piece of country in the middle of the city. This is not a "state of art" facility with all the bells & whistles that your pet doesn't care about anyway. They treat our cat like family from the time he enters to the time he is picked up. Animals can't talk, but you can surely tell by their temperament if they are happy. I whole-hearted trust the entire staff (Hollene, Judy and the owner {Hollene's son}) and we have a great peace of mind when we are on our trip(s) that our boy is being well taken care of. They are very friendly there. TMI: Our cat had surgery a few different times and as luck would have it, we had a trip booked at the end of both recovery periods. We thought of cancelling, but both times we talked to Hollene or Judy and they took him under their care and took excellent care of him in our absence. Plus, we called to check on him and they gave us full updates. Of course, he (our cat) was familiar with them and they love him...we couldn't have asked for anything better and appreciated it. Not to mention we stood to lose a lot of money from canceling a trip, but there was no need since we could depend on Creature Comforts. If you experience similar circumstances, please have a peace of mind knowing your furry loved one will be fine. You will need to review their website for the cost of the services you desire. I want to draw your attention to the Check-In and Check-out charges/times...please plan accordingly. Also, read the bit about holidays. Your failure to plan and charged something you didn't "expect" due to not reading and/or not paying attention to what they tell you is not a reason to get upset and/or write a bad review. Please note that you are welcome to tour the facility prior to booking to see if it is a good fit for you and I highly recommend doing this. See the place and meet the staff. There is a gravel parking lot and a curved driveway drop-off in front. It is easy to find, but pay attention since it is a neighborhood basically...you could pass it. read more

See all

Sadly I was not informed if you don't pick up your pet(s) before 2P, you are charged for another night. Their rates are fair enough (which is why I chose them) but I see how they can charge you more by not informing you of hidden means of charging you more. I had never had that happen at any boarding place before so I wasn't tuned in to asking and they don't post. Buyer beware! read more

Love this place, took my cat Bruce there and he was a little shy at first but When we got him he felt pretty comfortable with the place and not that scared. I called to check in the day after I dropped him off and everything was great!! Definitely coming back!! read more

Creature Comforts Pet Resort - Love this place!! - Pet Boarding Near Me - Jacksonville, Florida

Love love love this dog boarding. I found them from Yelp and decided to give them a try. My pups both loved their stay and we have continued to go back to them. My dogs run straight in when they figure out that we're there. Everyone there will treat your dog like family and they always come home happy with a fresh bath. read more

If you love your animals, PLEASE don't take them here! Someone's dog is going to get sick or die from the conditions they will left in. I booked this "business" for our dog and was excited by the indoor/outdoor runs that were offered as our previous boarder had them and they were great for our dog to be able to go in/out as she pleased. No photos were available so I called to see if we could see it. As we were getting closer, we immediately noticed that it was a poor neighborhood. There was furniture thrown out everywhere, filth and trash, and it looked extremely unsafe. We pulled into the lot and I got our dog out and walked towards what looked like the kennels. It looked abandoned. I was called to another building by an older woman who told me to leave my dog in a dirty cage inside their office. I left my poor baby and followed her outside. She opened the door to the kennels and immediately I was overwhelmed with a odor that was intolerable. I actually plugged my nose because it almost made me sick. It was dark and these poor dogs had nothing in their cages but a dirty blanket. No toys, no bed, nothing. They were all barking and the woman said that they only get to go to the bathroom a couple of times a day and that was it, the rest of the time was in the cage. There was nothing to occupy them, they were forced to sit in this small cage all day with nothing to do or play with. I was told our dog wasn't allowed to have her own bed unless it was washed everyday (I'll explain why it would need to be later). She wasn't allowed to have her own food unless we paid extra per meal/per day. This is ludacrious for so many reasons but mainly for dietary purposes. We finally walked out of that atrocious building and I asked to see the outdoor runs. We walked to the back and we were shown cages with no grass, just a concrete slab and a thin piece of cage between each dog. This was unsafe considering that aggressive breeds could be housed next to each other and there was no way to get to them if something happened. The woman rudely said she didn't know what else I expected because this was the best around. I don't know how any caring person can force a dog to go to the bathroom on a concrete slab, but this was not okay. This is why our dog's bed would need to be washed, because there would be filth and waste leaking onto anything in the cages. It was appalling. She said they sanitize with harsh hospital chemicals daily, but is a lie based on smell of the facility plus is extremely unsafe for the animals. I asked about taking our dog outside and was told for an additional charge/per trip out of the cage our dog go outside. I honestly just wanted to get my dog and leave. I was not going to subject her to these conditions. We began walking back to get our dog and I told the woman politely that it wasn't the right fit for our dog and made me think of a pet shelter. She then put her hands on me and pushed me hard away from the kennels. In a very aggressive tone said she didn't want my dog and I could just leave. I said that I wasn't trying to be rude I had higher expectations. She asked me what was so special about our boarder in a sarcastic tone and I said our dog had constant access to grass indoor/outdoor run. It was the same size as the kennels at this location but has true outdoor runs. This woman again put her hands on me and shoved me towards my car telling me to get lost because I was lying. I said I had to get my dog and I would be more than happy to leave but she didn't need to be rude or touch me again. I actually thanked her for allowing me to come see it and said I was sorry that it wasn't the right fit. We walked back to our dog and she stopped talking to me and starting talking rudely about me to another employee stating that I was lying and I was crazy. I wouldn't make my worst enemy leave their pet here. Please have them taken care of by professionals. I will be contacting whomever I need to in order to get a thorough inspection of this property and business done as it needs to be shut down. read more

Both our cats came home with intestinal parasites. We will not use this business again.

Well I can only assume that the other positive reviews left for this place are fake or the people who left them were paid to do so. Bottom line, this place is absolute garbage; it is disgusting, filthy, and looks like a public dog shelter with minimal funding. It is actually so terrible that I strongly considered alerting the ASPCA or the police after leaving. Background: I am a lawyer, and my wife and I have a German Shepherd, our expectations for dog boarding are not impossible, but they are high. After all, how difficult is it to provide a dry, clean, and safe place for dogs to be cared for? Especially if you're paying for the service. We've lived in dozens of cities and experienced a lot of different boarders on the spectrum, from absolutely fantastic, to bottom of the barrel, like this place. Starting off, this "facility" is in a terrible part of town, very low socioeconomic conditions. As the GPS directed us closer and closer it became more and more apparent that we were in the poor part of town. So already when we pulled up to this place we had a bad feeling. When we entered the first thing we noticed was the horrid smell; it smelled and appeared to be similar to poorly funded dog pounds that I've seen in the past. It is poorly lit, and dank. The "indoor/outdoor" runs, if you can call them that, are really just a passage way to concrete slabs where the animals are expected to use the restroom. All of the animals are boxed in with cages alongside one another in near cattle car like conditions. The animals are not provided beds to sleep on and are only given a single small disgusting blanket to lie on, even though the ground is concrete. The dogs are not given an ability to exit the indoor cages at will, and are only let out onto the concrete slab to use the restroom 1-2 times a day. This, I can only assume, is why this place smells so damn filthy, the animals are forced to use the restroom inside. The air was thick with the stench of filth and animal waste, so much so that it was palpable. If all of this was not enough to send you running for the door, the staff had a terrible and neglectful attitude as well. Given the terrible conditions of this "facility," of course my wife and I were shocked and taken aback; upon us politely pointing out the deficiencies the staff became very rude and hostile. Bottom line, I care too much for my dog to ever place her in such terrible conditions. I would not even subject the worst prisoners to such wretched conditions. This place really needs to be visited by the authorities and shut down. It truly hurts my heart that people treat dogs this way and get away with it, and what is worse, the trashy staff were so completely oblivious to common decency that they didn't even understand what was so wrong with their "facility." Either they're intentionally doing a terrible job, and are just trying to make a quick buck and not do the job right, or they're trashy and completely inept, either way, they won't get our business. And if you care at all about your dogs, they won't get yours either. You've been warned! read more

I have taken my dog here multiple times. They are really sweet people who enjoy what they do. Very affordable, very good discount for military families, and my dog always comes back home happy and worn out from being around other dogs all day. 10 out of 5 stars. I highly recommend this place to all my friends in the Jacksonville area looking for an affordable, fair priced kennel. read more

Our puppy went for his first sleepaway this weekend. We were so worried, but he came back all happy, healthy and bouncy! They loved him there! read more

We have used Creature Comforts multiple times and they are great. Our dog is always very happy and clean when we pick him up. They are very accommodating when there might be a schedule change. Very thankful to have found this resort. read more

We booked a last minute week long stay for our puppy here. They were honest, friendly, and clearly treated her very well. When we bought her, she seemed to show signs of abuse and was easily frightened, very anxious, and urinated on herself if anyone even tried to pet her. When we picked her up, she was the happiest we have seen. I think the play time with other puppies and the care the employees there showed her was exactly what she needed. The facility has a lot of open space, the boarding areas were clean, comfortable, and had plenty of room, the staff was professional and very loving toward pets, and the service was just great. We will never take our dogs anywhere else! read more

Very impressed with the cat boarding here. I have had to board my cat in England, Belgium, and Germany and Creature Comforts is right up there with the best. He was allowed out of his large space to walk around and was not isolated or ignored. They were able to take him at the last minute due to a cancellation, so if you need a place for your cat, I would highly recommend this place. read more

If you truly care about your pet, do not subject them to injury by boarding them at this facility. We had boarded our cats previously there a few times without incident. However, our last boarding was a nightmare. We brought our three cats in for a 6 day stay on a Tuesday when we went on vacation. My wife picked them up in their pet carriers on Sunday afternoon and drove the 20 minute ride home. When we let them out of their carriers, two of them were okay but the third cat came out limping. We watched her and she continued limping the next day. I called our vet and made an appointment to have her checked out. Our vet took x-rays and discovered she had a completely broken humerus on her right front leg. I called Creature Comforts and spoke to Hollene and told her what we had learned. During that conversation, she said "it could have happened when he was trying to get them in the carrier because they just went nuts, they were bopping off the wall." We took the cat to Blue Pearl Pet Hospital (formerly AVS) and arranged for surgery to repair her broken leg. Two metal plates and screws were surgically implanted along with a bone graft. I talked to Hollene again and she asked if I could bring in the bills and maybe they could help pay credit card payments. I brought the bills in and she asked if I wanted to talk to the owner who turned out to be her son. He said there was no way to know if it happened there or at our home. I said I was just trying to resolve this in a fair and amicable manner. I asked when he might be able to let me know his intentions and he said it might be days, a week, a month, he didn't know. He was not at all friendly and I knew at that point he didn't care about what happened to our pet or taking responsibility for Precious' injury. After not receiving any call for nineteen days, I called but there was no answer during business hours so I left a voicemail. I called again ten days later and again it went to voicemail. Hollene called back a little bit later and said she had been at lunch. She said they decided on an amount (less than 10% of the cost we had already incurred) and in no way would that mean they assumed any liability. Although we certainly could have used the money, I feel the right course of action is to let fellow pet owners know about this business rather than take their offer. An additional note: On their Creature Comforts website they state they are a member of the American Boarding Kennel Association and are committed to its code of ethical conduct. If you read that code and their pledge, they obviously do not practice what they preach. Oh, by the way, the American Boarding Kennel Association and it's subsequent name change (Pet Care Services Association) of which they claim membership hasn't existed for years. read more

I will definitely not be back as the owner, who says she's the manager was quit rude. Quoted me one price, then when I got there wanted to charge me extra, even told me I could take them somewhere else after, they had already admitted them and she knew I had a flight leaving out within the next 2 hours. I cried when I left worried they would now not treat my pets with love and kindness for a week. And one of them had contracted ear mites, while there, as they, all my pets, had recently been to the vet and had a clear and clean bill of health, the week before I left them. They are inside dogs so they didn't get them anywhere else but here at Creature Comports. Definitely will never go back. read more

Wow such a long review from a short tour of the facility. If you recall at the time of a visit we just went thru the worst hurricane in many years.There was mass destruction everywhere you went.If the neighborhood "scared" you why did you even continue to the facility.They have two seperate building on the property when they arent full they use the second building behind the first so abandoned doesnt make sense.I have to laugh at the older lady being so "aggresive" shes 68 years old has bad knees.I know that from your description of the incident that what was described is called battery by law enforcement standards. They dont have grass areas because you really cant disinfect grass properly and all dogs do is dig it up.They are not kept in cages in the boarding industry they are runs.A cage is enclosed on all four sides and top.They charge extra to feed own diets because it takes time to do seperate feeds if they have 60 dogs and all have own feed it would take forever to do that.They have been established as a kennel since the mid 50s and have customers that remember going there as kids. Reviews are one persons opinion about something not everyone on this earth can be pleased with everything thats what makes America great.If the facility was that hazardous and horrible im pretty sure it would have been closed down long before now. read more