In regards to boarding facility in Penfield on Kennedy Rd : lacks Friendliness , staffing ,…read moreprofessionalism, cleanliness , overpriced . Ability to speak to owners.

Georgey is getting great exercise for his arthritic leg. The facilities allow for many different…read moreactivities to fit all ranges of motion. The staff is knowledgable and very loving.

We use On the Move petcare every time we leave town. They are a great service and are very…read morereliable. They have a very, very quick response time. I love the notes we get after each visit. They are also very flexible and attuned to your pet's needs. For example, when we were gone for a longer stretch of time, the sitter recomended longer visits based on our cat's behavior, and they were able to make that change easily. I also feel like the folks taking care of out cat genuinely enjoy spending time with him, and it feels good to leave him in the care of people who genuinely appreciate him and care like we do!

Excellent service. Highly recommend. My 2 cats were very well cared for and the communication…read more while we were away was great. Will definitely use again! Kitty B.

Alexa is amazing! She takes such great care of my fur baby! My dog especially loves having play…read moredates with her besties thanks to Alexa, Althea, and Sequoia! 11/10 stars!! Ripley loves Alexa so much and she's the only person I trust to leave my dog with!

Alexa has been a life saver for us to say the least! We found her company on Facebook and loved…read moreteh positive reviews. We have 2 cats and one of them has been slightly aggressive over the last few years and lost our normal cat sitter. Alexa came over to do a meet and greet with both cats. We showed her where everything was and what we would need her to do. It went well. She is very responsive when you message her. She shows up when she is expected to and most importantly, she isn't afraid to deal with our 1 cat. We would definitely recommend Alexa! Alexa's Angels specializes in all kinds of pet related care and services such as: pet sitting (drop ins, overnights or 24hr vacation stays), dog/cat walking, pet taxi, pet waste removal, bathe and brush, Deshedding, nail trims, teeth brushing, and even will run pet related errands for owner. she offers service for Cats Dogs Fish Birds Reptiles and Amphibians Caged Pets Exotic Pets Horses Farm Animals Special Needs Pets In addition to the pet services she is also wiling to also offer: Overnight Sitting House Sitting Pooper Scooper Service Pet Transportation Alternating Lights/Curtains Errand Service Daily Dog Walks Mail/Newspaper Retrieval Watering Plants Thank you Alexa with out you our vacations would not happen.

If I could I would give this establishment no stars. I left my toy poodle with them for a 10 day…read moreperiod while I was out of the country. I called them multiple times and texted with the staff to ensure that he was doing alright. I was told that he was "sad", but that he was doing fine and was alright." I retained the text messages to prove this. I left an emergency contact who was my nephew in the event he did not do well or became ill during his stay. My emergency contact was never called. When my husband and I picked him up, he was scared, confused, very dirty and seemed very dazed. I asked if they used any sedation on him and I was told "no" by the owner who identified himself as Tom. (this conversation was done through email) He told me that my dog was not a good fit for the facility. He told me he stayed in his kennel/suite and he had to be hand fed. He told me that his staff tried to clean him after his "accidents". My dog is perfectly trained and has never had accidents. We recently moved back to Rochester, NY from another state. In our previous state he was boarded multiple times and was enrolled in daycare. He NEVER had any issues at any prior establishment and was always returned calm, clean and happy. I feel responsible in some ways because I never was shown the facility beyond the front desk. Although the website has a photo of an outside area, when we picked him up and drove to the back of the building, there was no outdoor space or fenced in play area of any sort. I do not understand why they would have allowed my dog to suffer like that for 10 days without contacting me or my emergency contact. the only reason I can think of is that they wanted their full 10 day fee of $545. I would never leave my pet with this establishment.

Don't let the small playing space fool you! This is all day play! Has poop bag and trash can for…read moreyou in the grass area next to building. Super competent staff, remembers you by your pet's name. Any special needs for your pet, they also know. No doggy cam but outside the building g does have security cam. Easy drop off and pickup, very efficient. Has packages and weekend special. Quickly cleans up mess when you see accidents. Has super comfy beds for dogs to sleep on all day. They are expanding to a bigger building, can't wait! I only wish there are more locations and they expand out to other parts of western/ central New York!

Auntie was great! I could tell as soon as she showed up for the Meet and Greet - actually free btw…read morethat she really loves what she does. My dogs love her, everything she put together for us for info on her services was detailed but still easy to understand. She sent a TON of videos and pictures to us and extremely detailed visit "updates". She made us feel so comfortable and confident that we could actually ENJOY our vaca and not constantly stress and worry about how our furbabies are doing. Awesome! Totally recommend!

From the owner: Over-night Sittings, Walks and Drop-In visits for furrbabies (of shapes and sizes, ages and…read moreattitudes!) Auntie's Care Co. Pet care your way, always. *20% OFF your 1st Drop-In Visit, Walk OR Overnight* -It's important for everyone to feel comfortable and confident with eachother and we understand that whole-heartedly so, a completely free Meet and Greet is required before booking can be guaranteed. Auntie's Care Co. - Pet Care Your Way, always!

I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

Thank you so much for the beautiful job memorializing my dog Coby. I love the print of his paw and…read morehis nose along with the card and sweet poem. He came back to me beautifully wrapped with his name engraved on the quality box. It was worth every penny to have him cremated in such a dignified way. I totally recommend Pet Passages when it is time for your fur baby to cross the rainbow bridge.