Creative Woodwork: Horrible
Our experience with Creative Woodwork was horrible. We have used many bespoke suppliers in the past, but unlike them Creative Woodwork (CW) let us down badly. The list of problems we encountered with them is too long to enumerate, but in general the firm suffers from terrible communication and faulty delegation of portions of their work to other suppliers who, in our case, did a really bad job, reflecting negatively on CW and it's owner.
Without telling us, CW outsourced the installation two of our three of our units to another firm who not only failed to install our units properly, damaged them in ways that are beyond repair. Hence we are left with an imperfect product, even after months of remedial repair. As of now, our units are "nearly new" not new and contain unrepairable flaws.
At first, the owner failed to report to us that there were any problems. He did not tell us he had subcontracted the installation work. Only when we pressed did he admit remedial needed to be done. He then sent people in who often showed up late and did not know what they were meant to be repairing showing clearly the dodgy communication between owner and client and owner and employees.
CW has offered us a tiny discount on their final bill, but it certainly does not compensate us for not having the product for which we contracted, the time and effort required to get the remedial work done and the angst we suffered due to poor communication and denial of responsibility.
Avoid this supplier at all costs., read more
