Beware of this contractor! Creative Environments 'Enri Torres' out of Indio.
He did our artificial turf and a driveway. They broke the water main while demo'ing the drive which can happen. We helped them with a PVC coupler, and they found an old PVC 90 degree fitting in their truck and fixed the water main.
5 months later the area of the drive where the fix was done began to leak. We were away and asked Enri to please take a look. No response for over a month. Finally he agreed to meet my gardener there and take a look.
He did not pull the pavers, or the turf next to it to inspect and instead told my gardener that he wasn't going to fix it unless we paid for it. Sure enough when we arrived home and he finally responded to us he informed us it would be $1,300 for him to take care of the problem and that it's probably irrigation that my gardener fixed for him and he 'usually' only guarantees irrigation for 6 months. The only problem with that was that the irrigation was capped. It's turf now. That and the fact our contract clearly states that the workmanship is guaranteed for 10 years.
Our response was, let's open the drive and the lawn next to it and determine the source of the leak. If it's our problem then of course we will manage it, but it's exactly where the main was broken. His response verbatim was "Nah, I'm done. Yes or no?". Sound like a 10 year workmanship warranty?
After a new contractor exposed the problem which was the old PVC 90 cracked due to being old and they shrink, he also noticed that the turf next to the drive where the leak was a mend job Mr. Torres did. A 2" strip of turf that was coming away from the rest of the turf and that that will not hold up. And it's not going to hold up. A 100' section needs to be replaced and done right.
Torres thinks the 90 was from the original plumbing from 1985. Unfortunately, that does wash as two of us watched the repair, the 90 has rust stains and nicks from banging around in a truck, the glue is the same for both fittings and very different form the original glue and low and behold there's an etched bar code on the fitting which was not employed almost 40 years ago! When that was shared in a video Torres went silent after. That was a month ago.
Torres has washed hands with the problem and refuses to live up to the warranty. We have asked for the turf manufacturer and product number so we can replace the whole turf job properly and he will not do so. Nor will he provide us with the manufacturer's 18 year warranty, which should have been delivered after the job was completed. Why? Did he not source it legitimately?
So, he will not live up to the 10 workmanship warranty and we are stuck with turf that's an eyesore until we can find the manufactured and replace.
We have filed a complaint with the state contractor's association and will be going to small claims court if needed.
This guy has tried to bully his way out of this and now just walked away hoping we will go away. My guess is he thinks he can bully or ignore seniors and get away with it. I'm sure we aren't the first and in fact have seen at least one review where he's done the same thing. We will not as it's about what's right. He's a bad actor and not very smart, so please beware and share this with anyone who is considering using the company. We have cast a wide net and will continue to do so... read more