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    Creative Catering

    5.0 (2 reviews)

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    5 months ago

    Helpful 17
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    Love this 18
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    2 years ago

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    Tailored Chef - 100 person Wedding @ Fly Away Lodge in Knotts Island N.C.

    Tailored Chef

    (17 reviews)

    If I could give this 10 stars, I would. What a wonderful evening for my husbands birthday. Above…read moreprofessional, friendly with an amazing talent for food. The best part was they cleaned up everything. They spent some time educating us on food preparation, temperatures and seasonings. This is a nice experience for a special occasion that is as intimate or festive as you'd like.

    In a nutshell: I tried to hire The Tailored Chef for my…read morecousin's bachelorette dinner. He bailed on me last minute and was extremely unprofessional about it. I'm glad to see there are people who are happy with his services but I have found that with reviews, people who get the short end of the stick don't say anything unless it's really, really bad. So I imagine that there are people out there who have had similar experiences to mine but didn't deem it worthy of their time to leave a review. I think it's a huge inconvenience to write this review but I wish someone else would have done this so I wouldn't have had this experience in the first place. Therefore, I am writing this to pay it forward so future bookers can have this data point before deciding if they want to book and put the reliability and concrete-ness of their plans, the smoothness of their event and ultimately their happiness and satisfaction in the hands of this careless, indifferent and unprofessional flake. Long version: The only part of the entire encounter that was positive was that after I submitted the inquiry through Yelp, he responded pretty quickly. After that, it all went downhill. Not only were the email handoffs not warm (as in a "warm handoff" that doesn't leave the customer feeling thrown around between people), unprofessional, disjointed and caused for poor customer experience, I repeatedly had to ask for a link to pay once they had confirmed the date and sent me an invoice confirmation because they had thought I had paid and I hadn't - I was being ethical and trying to make sure they got paid. Then all of a sudden one day, I got an automated email confirmation that my confirmation had been cancelled. No communication from Chef Lin Old or his assistant, Theresa. I had to reach out to THEM asking about the email and was just assuming the best and that they had cancelled it in order to send me a new confirmation where I could pay. But oh no. Chef Lin responds with the unbelievable email: "I decided to take the last two weeks of July - the first week of August to go on holiday. I'm the only one who teaches the classes ( Culinary Instructor of 11 years @ The Art Institute) so no one could cover it. That is why I canceled." I attached the email because I still can't believe how unprofessional he was. I am counting on his services, we are ONE MONTH out, he committed to my dates and the service, he cancels and doesn't even do the courtesy of letting me know himself. I am the one who has to reach out to get clarification and when he provides it, he doesn't even offer acknowledgement of / accept responsibility for / act with professional courtesy for the lack of etiquette and professionalism he is exhibiting. I then write him an email saying how disappointing this experience is and that I will write a review to let other people know they simply cannot count on him and his lack of professionalism. He responds with "Not sure what the second email is about demanding an apology & wanting to write a bad review. If this is how things are starting then we may not be a good fit for each other?" I have attached screenshots of these emails as well. I didn't demand an apology. I pointed out he didn't provide one; "That's super disappointing to hear and the lack of apology or proactive explanation for the inconvenience is really poor customer experience." And not a good fit? What a petulant understatement. I live in San Francisco and perhaps the level of service and standard of professional etiquette is higher there than in the Virginia Beach area but I found Chef Lin Old's correspondence, limited customer service, and backing out of his commitment of service (last minute, no less!) abysmal. I am sure that if we had gone through with the service, he himself would have been unbearable. The ego, dismissiveness and lack of ownership that insidiously eeked out through our interactions would have ruined my cousin's party's evening. I'm a silver lining person and so I've convinced myself it's a good thing the reservation didn't go through BUT I do not tolerate behavior like this in the customer service industry. I don't care - small company to Amazon. We are all customers these days and interactions should be led with and based on empathy and compassion. The way Chef Lin Old approached this CS interaction was like a large company that didn't care about the small customer and how it ruined their day / trip / experience: indifferent, careless, un-empathetic. No one wants or deserves to be treated this way. I am so thankful that I was able to find another chef on such short notice but being treated with such unprofessionalism and being stranded last minute without a chef when the entire attendance of the bachelorette (including the bride-to-be, my cousin, who I can't let down!) were counting on and looking forward to a private cooking class, I feel obligated to write this review so no one goes through what I did.

    Creative Catering - catering - Updated May 2026

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