Pros- Exceptional customer service over the phone! The person who set up the appointment was polite, and provided me with clear expectations for the service. The repair man was knowledgeable, patient, on time, and provided excellent work. If you allow these people to fix your carpet problem you won't regret it! They have the necessary tools to fix what you think is hopeless, which could save you hundreds of dollars! Cons- None read more

I am located in Orlando and Larry and Leven did an amazing job in our house. Our dog had done some damage digging in the carpet. They fixed it fast and we are beyond impressed. They were nice and professional and the price was fair. 100% recommended! See my before and after pics. read more

Creative Carpet Repair - Before and after damage in the closet and outside the door. Great job!! - Carpeting Near Me

While I was vacuuming our apartment, I caught a piece of the berber carpet and BAM! caused a 4-foot run in the carpet which looked awful. I called Creative Carpet Repair to see if they could help and they were awesome. Came out within a couple of days and Mark was the master craftsman who put our carpet back together. He even helped to fix a couple other patches where the carpet had snagged and little kitty claws got to the corner. What was particularly great was Mark was respective of my schedule and made sure to call me to keep me posted on when he could make it out. As anybody in Chicago knows, traffic can be a big factor in any time schedule. There were a couple schedule changes but it all worked out for the best. Highly recommend them. Speedy, quality work and great price. What more can you ask for these days? read more

Made an appointment. Never got a call back or an email. Sent them pictures and everything they requested over the phone. Call back a couple days before my appointment to get "Oh sorry we never called you back because we wont be available for 2 more weeks". Are you kidding me?! read more

Our new puppy ripped up and completely shredded a 4x5ft piece of carpet right in the middle of the living room - I had looked on HomeAdvisor, Thumbtack, Angie's List and couldn't find anyone that did this kind of work. Lastly I turned to Yelp and found Creative Carpet and it worked out wonderfully! Hector came out with a partner and did an amazing job, repairing the foam lining and patching together all our broken carpet - yes you can tell at certain angles that it is patched (partly because the replacement carpet is new) but it looks so much better than we could have ever anticipated! Furthermore, about two weeks later, our puppy did it AGAIN, this time just about a 1ft patch, called Creative Carpet right away and Hector came by and fixed that patch up too! Will definitely recommend to anyone who needs carpet repair services! read more

Highly recommend! I called countless places trying to find someone who does (small) repair/patching jobs, and NONE of the carpet installers would repair carpet they didn't install. Creative Carpet Repair was able to come out the same day I called, and repaired two patches for me in less than 30 minutes. Hector was thorough and courteous, and evaluated some other needed repair work for another visit. They have a minimum requirement of $150, which was fine. If you need carpet repair in the Chicago area, these are your guys. read more

I had unfortunately spilled some bleach on my carpet. My house was about to go up for sale I couldn't have it look like that. I called them and they were able to come out the next day. Mark came in the expected time and within 40 minutes job was done. I was very happy with the service and would recommend it to anyone in need of carpet repair. read more

We confirmed twice with Tom, once at the beginning of the week and again the day before. My husband stayed home from work for the appointment. Tom didn't show up. When my husband called him, he had no recognition of having made the appointment with us. He offered to come five days later instead, which we declined. Can't rate his work, but definitely not reliable. read more

We had been dealing with large wrinkles in our upstairs carpets for quite awhile. Rather than replacing the carpets we decided to give Creative Carpet Repair a try. I'm so glad we did. We received an approximate quote over the phone based on my description of the problem and then when Tom arrived, he gave me a written quote and completed the work that day. He stretched and trimmed the carpet in 3 bedrooms and a closet and the difference is amazing. Even better he was able to do it without moving the really heavy furniture. What he did move he moved on his own and moved it back when he was finished. I would definitely use this company again and recommend them for any carpet issues. read more

Fixed hookah coal burns in my carpet so that they are pretty much unnoticeable... not an easy thing to do.

Tom is AWESOME! Absolute top-quality service and all-around good guy. We had huge wrinkles in our carpet and not only did he smooth them out WAY beyond our expectations, but did so while working around our heavy and often immovable furniture. We sincerely could not be more delighted with the experience, price, or results! Thanks Tom! read more

Tom was great. Showed up on time, was courteous, knowledgeable and charged a fair price for the work to be done. His work was excellent! If our dog eats any more holes into our carpet, well make sure that Tom from creative carpet repair gets the job. read more

Tom did such a perfect job with three pulls in berber carpeting, I can't find where they were! INCREDIBLE JOB! And he's a darn nice guy!

The carpet in our master bedroom had a couple wrinkles so I called Creative Carpet Repair and they arranged for Hector to come out. He contacted me by text with time estimates both the day before and the day of the appt and arrived on time. After assessing the situation he got to work, removed some carpet and padding snippets, and stretched the carpet. It worked great! The price was right in line with the phone estimate - so with a lifetime guarantee I'd definitely recommend these guys. read more

Our original installation of our carpet was done about 9 years ago when the house was built. We started noticing ripples throughout all of our upstairs carpet which included 3 bedrooms and 2 very long hallways. I thought the carpet would have to be replaced and that would have been very costly. I found Creative Carpet Repair online and contacted them due to great reviews an informative video along with a repair photo of my exact problem. Tom the installer came to give us an estimate and the job was completed just a few days later. He was very polite and answered all of our questions with knowledge of our problem. They were in and out within 5 hours with my carpet looking great I will definitely be using them again for any carpet repair in addition to referring them to any friends. read more

I had a 2 foot snag on a new berber capering. Creative Carpeting was super speedy. professional and fixed the snag. Carpet looks new. Pricing was very fair for great level of service. read more

Wow! Steve did amazing work removing the wrinkles from 2 different rooms. He re-stretched the carpet, removing any existing wrinkles we had from the original installation. I would HIGHLY recommend Creative Carpet Repair for any carpet job. He also fixed a cut in a piece of carpet and you can't even tell where he did the repairs. He was quick, efficient, and extremely professional. I simply can't say enough good things. If you're in the Chicago area and need carpet repair, Creative Carpet Repair is the ONLY place you need to call. Awesome work! read more

It started out great. I called and someone got right back to me and was very enthusiastic -- great, in fact -- in describing the process and details. I described what I needed -- cutting out an inadvertently stained but small piece of carpeting with a new piece from a roll I have -- and it sounded like they did just that. We made an appointment, and I was asked to send a photo of the stain, and was told that Tom would call me. I sent the photo and didn't hear anything back about it. Tom called while I was working and just said he needed to talk to me to confirm and that I should call back. I called back shortly after and that's where things went south. Tom didn't seem to be sure who was calling even after I told him I was returning his call. That in itself was fine as I might not remember someone having called me back for the first time. Then he also said he didn't have his appointment book there and didn't remember the appointment having been made, but he said would call me back. Fine. But, he didn't. Then I wrote two subsequent emails at different times, on email addresses I had been given (and on which I had replied to their initial emails) and no one got back to me. I also tried calling and got no reply. Assuming someone lets me know they can and will do a job, I certainly don't mind waiting a couple of weeks for an appointment if someone is booked for a while, but I do like to know that I have a confirmed appointment and someone intends to keep it. Time to look for someplace else. read more