Below is my email in my final attempt to correspond with Creative Canine Solutions. They are not answering my calls, not calling me back, not responding to my emails. Very professional outfit here *sarcasm. They rejected my puppy for not having proper vaccine records even though I followed their advice. I am a business owner myself and I'm appalled at the lack or responsiveness and unprofessionalism. Keep in mind I lost $200 and received no compensation.
Lauren (owner),
While I completely understand the need for proof of vaccines, I do not understand why you accepted my application and charged me for a course that Persy was not approved for. Then, further exacerbated the problem by relaying a message through the instructor that was unaware of the exact issues while not even attempting to let me know otherwise until the night before the second class (2 weeks later). This was something that should have been resolved before I was ever charged for the course! And, if you'll recall correctly, that was exactly what was done upon my first attempt to enroll. So naturally I assumed that everything was good when you accepted my second attempt at enrollment.
To add insult to injury, you are presumably unwilling to make this right in any capacity outside of allowing me to attend the remainder of the course without my puppy. This makes me strongly question your knowledge of training as 75% of the benefit will come from the puppy actually being there. You further suggested I go to a vet and have her revaccinated, which further compromises the puppies immune system. No vet with a credit to their name will vouch for Persy without administering the vaccines themselves, this was made clear to me multiple times.
Lastly, it is preposterous to even attempt a claim that I took another dog's spot in the course. There were only 4 dogs enrolled and plenty of room for additional attendees.
This is bad business, plain and simple. I try to keep my business local, but situations like this make it hard to look that direction. I went with your course regardless of the fact that you were $85 more expensive than petsmart (with a coupon). You could have offered a private class or a credit for later training but nothing was offered. This cost me a lot of money, I hope you'll reconsider a refund or a real alternative because coming to puppy training without my puppy is not an option. read more