TL:DR - arrived at 1:05pm for a 1:00pm reservation, seated at 1:20pm, waitress sees us first time at 1:45pm, drinks arrive about 2:15 to 2:20, Apps arrive about 2:30, Entrees arrived about 3:10. Food was mediocre overall, wings and apps were delicious, drinks extremely diluted with juice. Music too loud, and top it all off they enforce an automatic 20% gratuity.
The previous reviews here are correct especially the negative ones, unfortunately.
We had reservations for 1:00 pm (13:00), walked in about 1:05 pm, and arrived earlier but Saturday parking in Philly is a nuisance). We were not seated until 1:20 pm (bad sign already, it gets much worse). We get to our seats, the place is busy, DJ is playing great music, a bit loud but not too loud at this point. Live Band arrives around 1:30, begins playing around 2 pm and they drowned out any conversation you were trying to have. I LOVE live music but come in, they were LOUD to the point of us(two healthy hearing 30ish-year-old adults) yelling across a normal-sized table. Anyway, it gets worse.
The Food:
Seated at 1:20 pm, didnt see our waitress until 1:45 pm. At that point many would have already left the restaurant, but we were hungry, and patient and enjoying our conversation so we honestly didnt notice at first. Plus its Saturday in Philly, most great Brunch spots will have a wait. So, we saw her and ordered ALL our food at once(this is important later). We put in our Apps, Drinks, Entrees all at once again at 1:45 pm.
Food we ordered -
Apps - Cray Bang Wings, Jerk BBQ Wings, Mac and Cheese with BBQ Chicken Spring Rolls
Drinks - Cray Rum Punch, later Mango Mimosa and Passion Fruit Mimosa
Entree: Pancakes with "home fries" and Bacon and Rasta Pasta (no shrimp)
To continue...
Drinks came about 2:15 pm or 2:20 pm, Apps came about 2:30 pm. Yes, 30 to 35mins for Drinks and 45 mins for apps from time of order being placed with waitress. Keep in mind we were seated at 1:20 pm, in door at 1:05. We had to ask our waitress for updates on our food and drinks constantly. That poor woman was absolutely overwhelmed and trying her best to keep a smile on her face like a kidnapped victim trying to keep her captives happy. I would've escaped already. Anyway, yea we had to keep asking for our food.
As far as tastes, the Appetizers were great. One thing to note, the menu says spring rolls but they're egg rolls. Keep that in mind. Next, they forgot our BBQ sauce on the Jerk BBQ Wings. So we needed to get a side of BBQ. The Cray Bang Wings were perfect. Wouldn't change anything about those. Wings were absolutely delicious even without the missing BBQ, cray Bang wings(Aioli type sauce in a Thai Chili blend).
Fortunately it was a blessing in disguise that our Apps were so delicious because it'd be a while before our entrees arrived. We got our Entrees at 3:10 pm (order placed at 1:45). If you're keeping count, that's 2 hours 5 min between time of being seated to time of Entrees arriving. In hindsight we should've left at 1:45 or earlier but we were already this far invested now.
As the saying goes, "You gotta see it through", boy what a mistake. We finally get our Entrees and compared to the Apps we were left highly disappointed. Both her pasta and my Pancakes were cold or at most Luke warm. Had to send them back for reheating.
Once we were able to eat, her rasta pasta was VERY salty and tasted like something that was absolutely not freshly prepared. My Pancakes were supposed to have Whipped Cream, Mixed Berries, Caramel Glaze, and Powdered sugar. It had a few, maybe 6 total berries(strawberries and blueberries) and Caramel drizzle, nothing else. The Pancakes also did not taste freshly made. They were not melt in your mouth Pancakes, they were not buttermilk, they tasted like a wheat flavored pancake but they were chewy.
Maybe it was because they were cold and got reheated but even then great Pancakes retain their flavor even after being microwaved or reheated by pan. These were CHEWY and not flavorful(no cinnamon flavor, no hint of honey or anything of the sort in the recipe), just plain pancake shaped bread taste. We spent maybe 30mins total with our Entrees. We ended up ordering mimosas to wash our palettes and requesting our check.
To end our experience, our mimosas were 90% juice 10% champagne/sparkling wine. At this point why would I expect anything better. THEN to top it ALLLLLLLL off they have an automatic 20% gratuity on their bills. I paid a little over $140 for the above experience. For 2 people in Philadelphia that's an expensive brunch/meal.
Don't get me wrong any of the great Brunch spots in Philly especially getting drinks and apps can add up to that much but NONE of the great Brunch places would put you through this horrible customer service experience. I'll never return to this restaurant. The wings were not THAT delicious. Believe the other reviews. This place has the worse customer service I've ever experienced. read more