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    Crawford Insurance

    4.0 (1 review)
    Closed 8:00 pm - 5:00 PM (Next day)

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    18 years ago

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    Carrie D.

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    AAA - Newport

    AAA - Newport

    2.6
    (5 reviews)

    Everyone is so nice snd professional at this location. They…read moredo all my vehicle maintenance, tires, oil changes, mechanical work, book hotels, car rentals, air, tours and cruises. Just booked our cruise for next summer. We also got a free review of our insurance and got better coverage and will save over $400 per year.

    I purchased an auto policy through your insurance rep Brandon Back (via AAA/Safeco) 2 years ago…read more Recently I was contacted by the company informing me my rates were going up. I first contacted Brandon via email to inquire on what I could do to get my rate back down. After a few days, I called and left a voice message. several days later he got back to me (over a week total) and said we needed to wait to get closer to the auto renew date on my policy before we could do anything. Once that happened I reached out again via email. No response. I called and left a voicemail a week later - no response. I called several days later again and still no response. I then called the safeco 800 number and got to someone who was able to answer a few simple questions for me - took all of 5 minutes. Long story short I shopped for another insurance vendor and saved myself almost $200 on the same exact policy through Mr Brandon/AAA/safeco. To be honest, had Brandon gotten back to me with any response at all, I probably would have renewed even at the higher rate just out of convenience - however because Brandon chose not to respond to my simple inquiry, I decided to spend my $$ with another company. Bad customer service has its consequences. Hopefully this feedback will not go unnoticed.

    Henry Insurance Agency

    Henry Insurance Agency

    3.8
    (4 reviews)

    Wow...just Wow…read more Eleven years with this insurance agent and I never filed a claim for the house or car. Paid all of my bills on time. I took a job in another state while my Husband has stayed at the house in Ohio. I changed my car policy to the new state, but kept the house insurance. Then the harassing phone calls and emails started - Is the house on the market, is it empty, how can it not be empty if you moved? Somehow they believed I needed to confirm every 3-6 months that my house was not for sale. I explained the situation a couple of time (was actually asked if I was getting a divorce - Yeah, they are that awesome at customer service). When I called and asked for the emails and phone calls to stop since I would notify them if I put the house up for sale as my policy required - THEY CANCELLED MY POLICY MID-TERM. Wow... Please save yourself the hassle and find an insurance agent that actually cares about you and does not harass you. Henry's Insurance Agency will probably cancel your policy for no reason too.

    I'm really really happy with this agency. I had been with State Farm for 16 years and then they…read morejust couldn't handle me moving states. I had loved my previous agent but after moving I had a really bad experience. I was hesitant to trust another insurance agency but Henry Insurance treated me like family and I have been extremely happy with them. They found me a great rate with a great company. I did have to file a claim recently and it was so easy to do I didn't even feel like I was doing it. Car repair went great. I definitely recommend Henry Insurance to anyone in need.

    Crawford Insurance - insurance - Updated August 2026

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