Everyone is so nice snd professional at this location. They…read moredo all my vehicle maintenance, tires, oil changes, mechanical work, book hotels, car rentals, air, tours and cruises. Just booked our cruise for next summer. We also got a free review of our insurance and got better coverage and will save over $400 per year.

I purchased an auto policy through your insurance rep Brandon Back (via AAA/Safeco) 2 years ago…read more Recently I was contacted by the company informing me my rates were going up. I first contacted Brandon via email to inquire on what I could do to get my rate back down. After a few days, I called and left a voice message. several days later he got back to me (over a week total) and said we needed to wait to get closer to the auto renew date on my policy before we could do anything. Once that happened I reached out again via email. No response. I called and left a voicemail a week later - no response. I called several days later again and still no response. I then called the safeco 800 number and got to someone who was able to answer a few simple questions for me - took all of 5 minutes. Long story short I shopped for another insurance vendor and saved myself almost $200 on the same exact policy through Mr Brandon/AAA/safeco. To be honest, had Brandon gotten back to me with any response at all, I probably would have renewed even at the higher rate just out of convenience - however because Brandon chose not to respond to my simple inquiry, I decided to spend my $$ with another company. Bad customer service has its consequences. Hopefully this feedback will not go unnoticed.

Longtime customers. Used to think very highly of this office. They used to go the extra mile and…read moreI enjoyed interacting with Laurie in particular. In any event, over the years we have become less important. We attempted to get auto-pay going and were told it would be done. It was not. This was not the first time. When we made my payment (late - as they neglected to set up auto pay) we were not advised of our insurance status but assumed we were fine. We were not. I was signing up for Uber and went to get my insurance card . I was not insured. 90 minutes later the call center said they can confirm we were not safe to drive until our payment went through their office- which it had not, even though it had from ours. A few words from our local office about how the online site will show NO record of insurance but we were fine.... Could have prevented an event that was traumatic for us as a family, stuck in Over the Rhine being told we had no insurance. Again, I wrote an emotional review & how this office responded gives further credence as to why you should shop for a home office that cares as Mr Dalby has sent me email after email about how everyone was wrong except their office. The following quote was from Mr Dalby after he wrote to me about how closely entwined he is with our new office. Clearly, not what we wanted to hear he added insult to injury & wrote this. "I'm not holding up your transfer to another agent at all. In fact, my mind was made up after your google review my team & I were no longer a good fit for you and we would find you another agency. " Instead of providing service they chose a blame game and no empathy... & lost several policies and then went on to express how closely aligned they are...weird tactic Yes, Joe, we agree that YOU are NOT a good fit... I originally wrote an emotional review after being parked in a dangerous part of town. Long story short services available to speak to us said we are not covered. This office could have explained that it would look like we weren't covered but we were. They did not so fear set in. My initial response was emotional as we were trapped downtown in over the rhine with our 11 year old being told we weren't safe to drive. W I needed empathy & a solution from the office the next day and maybe a bit of sales. Instead I got defensive reaction & excuses & the blame game for the call center and us. In the end, this is the reason I am happy we switched offices. Our insurance transferred ....... Finally after all Mr. Dalby attempts to reach & blame everyone else for this situation when this insurance transferred the new office had to get my credit card information so YET AGAIN (the cc# they had was years expired) so again, Dalby office did NOT set up the autopay & we had just asked them to when this started INEFFECTIVe. Clearly we were just trying to get away from this type of risk & dishonesty and Mr Dalby had to add insult to injury and point out in an email what a great friend and influence he is to our new office. THIS feels like an attempt to get us to cancel our policies with State Farm altogether. His office couldn't be bothered to honor a simple request that would have prevented all of this...He states we paid over the internet 6 months ago l, we followed up with calls for auto pay then as well...we tried many times to set it up & new office had a credit card that was several years old and expired and had to get a credit card number which reinforces they neglected our request again!Dalby put them at a disadvantage aligning himself so much..Such a strange thing to do. We would have transferred & not looked at it again as the new office already has us set up on auto pay. Didn't seem very difficult...but Dalby is basically someone that works at our new office, according to him. so we will pay extra attention as his abilities seem to be dwindling and his sales skills encourages us to go elsewhere but we will try this new office as I just don't believe Dalby & the new office has already done what his office couldn't over several requests.

Lady back into me while at red light. Called ins company t I handle clam with her ins company. Was…read moreinformed that I had to pay my deductible of 500 dollars then I would get it back after her ins pays mine. Bull crap why do we pay for ins.

Had a wonderful, professional experience with this agent. very knowledgeable and genuinely cared…read moreabout the results I was looking for for my car insurance needs. Her staff were efficient and timely in their tasks to get my policy going. Would recommend this office to anyone seeking insurance.

From the owner: At Marian Sizemore State Farm Agent, we proudly serve Fort Thomas, Newport, and Covington in…read moreKentucky, as well as Cincinnati in Ohio. With over 31 years of experience, we offer Auto, Home and Life Insurance. We aim to be your Good Neighbor by building strong community relationships and providing exceptional service. Contact us today to see how we can assist you with your insurance needs. License #: KY-DOI357155, OH-761962

Over the years Tracie, Sherry, Amanda and now Alena have taken the best care of me and my family's…read moreneeds and therefore deserve a big shout out! They've always strived to do what's right, always notify me when there could be an advantageous discount, paid out a roofing claim within days of filing and have always provided same day responses. I will admit that they're probably only going to be able to give you more competitive rates if you have an impeccable track record. But if you do, then give the ladies of this office a chance as I don't think you'll be disappointed. I've referred two friends here in the past and both have been very pleased.

TJ Johnson truly cares about her clients. She has helped me throughout the years and I always…read morerecommend her to friends and family. She is also invested in her community and does annual coat drives, fundraisers, and community events for families. This past Christmas she had Santa at her office for the community to come by with their children.

Wow...just Wow…read more Eleven years with this insurance agent and I never filed a claim for the house or car. Paid all of my bills on time. I took a job in another state while my Husband has stayed at the house in Ohio. I changed my car policy to the new state, but kept the house insurance. Then the harassing phone calls and emails started - Is the house on the market, is it empty, how can it not be empty if you moved? Somehow they believed I needed to confirm every 3-6 months that my house was not for sale. I explained the situation a couple of time (was actually asked if I was getting a divorce - Yeah, they are that awesome at customer service). When I called and asked for the emails and phone calls to stop since I would notify them if I put the house up for sale as my policy required - THEY CANCELLED MY POLICY MID-TERM. Wow... Please save yourself the hassle and find an insurance agent that actually cares about you and does not harass you. Henry's Insurance Agency will probably cancel your policy for no reason too.

I'm really really happy with this agency. I had been with State Farm for 16 years and then they…read morejust couldn't handle me moving states. I had loved my previous agent but after moving I had a really bad experience. I was hesitant to trust another insurance agency but Henry Insurance treated me like family and I have been extremely happy with them. They found me a great rate with a great company. I did have to file a claim recently and it was so easy to do I didn't even feel like I was doing it. Car repair went great. I definitely recommend Henry Insurance to anyone in need.

This place is a joke. Their agents are committing fraud by not even being agents but selling thru…read moreother agents and they refuse to do anything unless you talk to a supervisor and yell at them. Told many different things from different people, lost so much money trying to get forms notarized EVEN though they have no place to notarize on the form itself so the notary refuses to sign it. Was told they would take online notaries but then refuse to accept it. It's a freaking joke. They had me running In circles for months trying to make changes. Told me they only send things thru mail but refuses to update my address so I don't get the mail. Their "agent" who sold me the policy "gao nou yang" in Minnesota has her mother selling policy's on her behalf and can't even get the paperwork done right. Informed Columbus life of this and they didn't care cause they're getting money. Columbus life was so quick to take money from my bank account but are clueless to any changes i am asking for after that. AVOID THEM!!!

From the owner: Columbus Life Insurance Company is a member of the Western & Southern Financial Group. Our…read moreorganization has consistently grown and prospered for more than 110 years, since its founding as Columbus Mutual in 1906. Today, we are represented by more than 4,500 independent financial service professionals marketing our insurance products and services, supported by a diverse and talented home office team of insurance professionals. Columbus Life Insurance Company, Cincinnati, Ohio, is licensed in the District of Columbia and all states except New York (NAIC #99937).

Recently, my husband and I needed to make an insurance claim. Not knowing where to start, we…read morecontacted our agent, David Mannerino to guide us in processing a claim due to a water main break. After discussing the situation, David took the initiative in notifying the Insurance Company and having the Claims Adjustor contact us for an appointment. Within an hour, we received a telephone call from the Claims Adjustor and made the appointment the following business day. Not only did we have our claim addressed, our situation was fixed, completed and paid within 5 business days. David validated that as a client, our relationship is an important part of his business. If you are in the market for an individual with years of experience and knowledge in the insurance business, l highly recommend David Mannerino. Not only is he there to assist answering insurance questions, he goes the extra mile for all your insurance needs.

From the owner: With over 50 years of combined experience, the agents at Francis and Mannerino Insurance Agency…read morewant to get you the best policy for the best price. Whether you need auto insurance, commercial insurance, home insurance, life insurance or more, let us help you find the perfect plan. We work with multiple providers to offer you more than one choice for your insurance. Request your free quote today!

This guy (Jake) strug us along for weeks. He continued to ask for the same information over and…read moreover. I was at the point where I would just screenshot the information from email and circle it and send it back to him. Has anyone reading this ever had to wait weeks for an insurance quote? Shame on them for waisting our time.

This insurance company is a good company. My advice is that they need to watch what insurance…read morecompanies they recommend. I have Pekin insurance bad news and a bad mark on this good company. Hey you need to dump Pekin because it will give you a bad name. And really help your policy holders more.