The overall office experience, including two excessively long wait times, (both over two hours), and a medical assistant that took four days to return a call, was frustrating and I'd rate it one star or less. Like many people, I don't get paid when I'm not at work and there are places I have to be at specific times. I try to plan accordingly, knowing there may be *some* wait, but even the best plans go awry when a doctor is as overbooked as Dr. Cravens is.
Dr. Cravens himself is congenial and engenders trust. He's knowledgable and answers questions concisely and well. I do think, like many doctors, his empathy may be a bit worn down and he doesn't really appreciate how insidious a chronic illness is in the day-to-day or how it wreaks havoc on absolutely everything from sleep to work to relationships to the simplest of things--like being able to go to lunch with friends or take your dog for a walk. When there's no relief in sight and someone says, "come back in six months" it just feels hopeless. Then again, that may just be the nature of autoimmune diseases, of which I now have four. I'd trade them all in a heartbeat for an easier surgical cure.
I liked Dr. Cravens, though, and if it ever came down to me or someone I love needing surgery, I would recommend him. read more