Nikki, once again, you are attempting to justify your refusal to issue a full refund, and in doing…read moreso, you have provided information that is inconsistent with the documented facts.
First, I did not attend three sessions. I attended TWO. I have included our entire text message exchange, not just selected screenshots, to provide a complete and transparent record supporting my account. Your statement that I attended three sessions is inaccurate.
Your continued reliance on incorrect information to justify withholding a portion of my payment is concerning and reinforces my impression that financial considerations have taken priority over client trust and satisfaction.
Second, your claim that you were unaware I was still under hypnosis when you attempted to sell me an approximately $2,500 package for my daughter and me directly contradicts what I experienced.
You completed your sales pitch while I was still under hypnosis and THEN counted me back out of hypnosis from 1 to 10. I distinctly remember this sequence of events.
If you genuinely did not realize I was still under hypnosis, why did you count me back out AFTER completing your sales pitch? How could you have been unaware of my hypnotic state when you were the person responsible for bringing me out of it?
Your explanation simply does not add up.
In your own response, you acknowledge that I was not fully alert, referring to it as a "hypnotic hangover." As the professional conducting the session, ensuring your client is fully alert before discussing significant financial commitments should be a fundamental responsibility.
Third, you reference my positive experience with you ten years ago. That is precisely why I returned, and what makes this experience so disappointing.
I specifically sought you out because you had earned my trust a decade earlier. I remembered feeling comfortable and supported in your care. Unfortunately, ten years is a long time, and people change.
The professional I remembered was not someone I associated with repeatedly promoting books and expensive treatment packages. During these recent appointments, I was encouraged to purchase your $20 book and subsequently presented with an approximately $2,500 package. I left feeling more like a sales opportunity than a client seeking help.
Hypnotherapy requires an extraordinary level of trust. Clients place themselves in a vulnerable position, relying on the practitioner's judgment, integrity, and professional boundaries. That trust should never become secondary to making a sale.
There is nothing wrong with running a business or charging for services. My concern is the timing and circumstances surrounding your sales pitch, particularly when I had not yet been counted back out of hypnosis.
Your reference to my satisfaction after the first session does not invalidate what happened during the second. Both experiences can be true.
Regarding the refund, I discontinued treatment because I no longer trusted you to provide my care. Rather than acknowledging my concerns, you have defended withholding my money by referencing a third session that I maintain never occurred.
Your closing remark, "I hope you get the help you need," also comes across as dismissive and unprofessional toward someone who sought your help in good faith.
This was never simply about money. It was about ethics, informed consent, professional boundaries, and accountability.
I returned after ten years because I remembered someone I trusted. I will never return again because that trust no longer exists.
I stand by my review, and I encourage prospective clients to review the documentation and draw their own conclusions.
Ultimately, your response has only reinforced the concerns that prompted my review in the first place.
