After my doctor submitted the referral, I received a call from the scheduling department almost…read moreimmediately. Before scheduling the appointment, I specifically asked whether they accepted my insurance. I was told, without hesitation, that they did. After waiting three weeks to see the specialist, I arrived for my appointment and checked in. When I handed over my insurance card, I was informed that they did not accept my insurance. Instead, I was told I could proceed as a self-pay patient at a cost that was approximately four times what I would have paid if they had accepted my insurance. When I returned to my referring doctor's office to request another referral, I was told they had been hearing about similar experiences from other patients. Based on my experience, this felt like a bait-and-switch. I relied on the information I was given when scheduling the appointment, only to learn after waiting weeks that my insurance was not accepted. At that point, I felt pressured to either pay significantly higher out-of-network costs or delay necessary medical care by starting the referral process over.

Eye Surgery Clinic of Elizabethtown Reception staff friendly and quick service. Kaylee was my preop…read morenurse, she answered all my questions and was very attentive to my meds. Autumn was my circulation nurse she explained everything and got me in and out of the procedure. Jessie ca my post op nurse explained all the discharge instructions and answered all my questions, she got me out of the clinic quickly. Janet my CRNA explained everything and keep me completely comfortable throughout the procedure. Dr Tarter is an excellent surgeon

Don't bother going there if you don't have insurance. They are rude and non welcoming to help you…read more You have to put at least half of the bill up front before any surgery is done despite the necessity.

Terrible place. Just wants money. Tell you to come In for a procedure then they don't do it they…read morejust want you to keep coming and getting your money. They're idiots also they said oh he must have forgot to tell you to biopsy that then when I get there after they take my money. They say oh never mind you don't need a biopsy

Came here for a follow up appointment after having surgery. They location was easy to find off…read morewoodland drive. Plenty of parking. The waiting room nice and check in desk easy peasy and the staff was friendly. It didn't wait long to be seen. The staff & Doctor was knowledgeable and friendly. Quick & easy appointment.

So far I've been satisfied with my urologist here. Other doctors or urgent care have told me…read moremultiple times that nothing is wrong other than my hygiene yet i take all precautionary measures to prevent Utis and yet i have them almost monthly! She ran a CT scan based on a theory of kidney stones that kept breaking down and giving me this infection then building back up (found that the same bacteria kept appearing in the last 5-6 culture tests), and found kidney stones and another issues with my spine! She says the kidney stones i have are too small to be "impregnated " with any bacteria so she is now running a cystoscopy. She also reached out to a known provider of vitamins for those who suffer from chronic utis and introduced me to that as well! So far we have not found the cause but unlike other doctors she is not giving up!

Dr Chadwell is great. Surgical Specialties office staff terrible. Wife has needed gallbladder taken…read moreout for over 2 weeks now and now they are pushing her off another week, I guess it is ok to let someone not eat food and be in pain for 3 weeks. Surgery was set last Wednesday and something came up during surgery. Now they are in no hurry to get it done while my wife is in constant pain.

OK I wrote a bad review for the ER at Hardin Memorial Hospital so to be fair, I am writing another…read morepost on Hardin Memorial Family Practice at Cool Springs plaza on Ring Road. These ladies were AWESOME, Very nice, professional, and the office was very very clean. Would definitely recommend them to anyone. I did have to go back to the hospital, but not the ER to get a walking boot for my daughter, and everyone outside of the ER were great...

This hospital is deceitful and unethical when it comes to ordering a test for a patient and not…read moreletting them know how expensive it is. I was never told by anyone how expensive it was and what my co-pay was going to be I just called the hospital They said should've been in my chart. I just checked it was not. I had one test done and now I am being charged over $4000 and they are not helping at all this hospital should not be used. They are not truthful with their patience and they take advantage of people.

Terrible customer service. Got hung up on by the nurse because I wanted to switch doctors due to…read moreneeding to be seen sooner for a surgery that I was needing on an unrelated medical issue. My doctor won't perform the surgery I need until after my cardiologist clears me. Needless to say they are very unaccommodating at this location. I wouldn't send my worst enemy to this place. If I could give zero stars I would.

Other than the waiting area being cold and it taking a while to see the doctor the ladies and gents…read morehere have been extremely pleasant to deal with. They are kind and patient and take their time with their patients. I am just having some tests run but so far they have been extremely professional!

the care I've receive here is always top tier but waiting over an hour past my appointment to even…read morebe seen by my doctor at an early morning appointment is unacceptable. scheduling clearly dropped the ball. I hope this isn't a common thing.

Dr. Craig and staff are the best. Always nice and friendly, Dr. Craig and associates always have…read moregood table side manners. I have come here for my wrist a few times and he is always taken care of me. Check in and check our process is pretty easy and quick. Never had an issues or concerns after an procedure.

I assisted Doctor Nau in Surgery for over 4 years. He is the best. He sincerely cares about his…read morepatient's needs and their outcomes. He is always professional and gives 110% to all of his patients- young and old. Dr. Nau's ability as a surgeon is unsurpassed. He gives a lot of thought to his procedures. I truly appreciate his care.

First time seeing an Ears,Nose and Throat Doctor for my kid. Directions were easy to find the…read moreoffice building, however find the actual office entrance was not clear. The suite name and the name on the door wasn't correct. Hopefully they fix that for new patients. The waiting room was simple with comfortable cushion chairs with a kids play table. The office was a bit busy and our waiting time was about 10-15 minutes. They do have a single gender neutral bathroom that was clean and well stocked. Once we got called back to see Dr. Nau, we went through my kid's medical history and the reason for our visit. After a quick look at his throat and his lymph nodes, he explained his diagnosis and no immediate need for surgery. Quick easy and simple! Thanks for the office staff and Dr. Nau for being so kind and providing helpful information about possible future issues.