My Mom waited 2.5 hours to be seen but the PA Renee was extremely professional and explained…read moreabsolutely everything. I would select her over any MD.

Dr Yun is caring, compassionate, patient and very thourough. He takes his time and never rushes…read morethrough things.

First, they have a new address over off Ring Road. That…read morebeing, let me say that Dr Wulf would get 5 stars if t weren't for his HORRENDOUS office management. No one there is rude or unkind but after both my kids got referred to this office for a tonsillectomy I have spent HOURS here waiting. If your appointment is at 8:30, don't expect to be taken back to your room for at least an hour. And you won't see the nurse your working with for at least another 30 minutes. It is by far, the WORST managed Doctors office I have EVER seen. Please Dr Wulf, FIRE YOUR OFFICE MANAGER and get someone in there who knows how to schedule appointments so your patients are treated like our time matters. Because at this point, it's clear that your office staff couldn't care less about the value of my time.

Great first time experience. I was able to book an appt within 48 hours and booked it online very…read moreeasily. Practitioner was fantastic. I went to the Brownsboro location. A+ experience.

Have never been to an ENT before so 100% relied on reviews. I was at first steered in the direction…read moreof Advanced ENT but after reading the reviews, that was a no go for me. When I called to make an appointment here they were super nice and really tried to help me out by getting me in there ASAP. (Dutchman's Lane) I did have to wait about hour past my scheduled time which is just the worst in general when you are already anxious about being there, but I will say it did not matter to me at all after I got in. The Dr. (Dr. Sohi) was incredibly nice, informative, empathetic and took care of everything without issue. It was late in the day and I thought they may bump me and have me come back but they didn't do that. They stayed until last patient was done(on a Friday mind you) and I did not feel rushed with patient care at all. If you ever need to see a ENT, this is the place!

Dr. Higgins was recommended to me by 90+ year old neighbor who had had Dr. Higgins perform sinus…read moresurgery on him and was extremely satisfied. I had had sinus surgery performed by another doctor that was not very successful (understatement) and went to him in hopes that he could fix it. He performed a revision sinus surgery and first, the recovery was so much easier than the first surgery and second, the final results are so much better. .The surgeon counts! Pros: very easy to make an appointment. Dr. Higgins is very personable and extremely knowledgeable about all areas of sinuses (and I asked tons of questions). He is up to date on all advances. I never have to wait long to see him. Check out is even easier that check-in. I can't think of any cons. In my opinion, if you have any problems with your sinuses and you live in/near Louisville, Dr. Higgins (he's at Kentuckiana ENT) is the only one you should see.

My teen son asked to get his hearing tested for tinnitus. While scanning our insurance providers I…read morefound this location of UL Physicians with a specialty in audiology. I called the office to book an appointment and was originally put on hold because I wasn't referred by a doctor; however, a nurse confirmed my insurance and booked us. (We were also asked who referred us at check in, but it was not a problem that we'd booked without one.) We were checked in quickly and given paperwork to complete. My son got called back about 15 minutes after his appointment but we needed a few minutes to do the questionnaire. He saw Dr. Borton and was happy by this visit with her. She confirmed his tinnitus as well as his healthy hearing, and agreed to his request to provide paperwork for school. As his mom I appreciated him having a comfort level with the doctor and leaving with information he'd been seeking. This office hosts several physicians. Their doctors also work downtown on Chestnut Street if that location is preferred. Clean waiting room area. Masks optional. Plenty of parking spaces. Located near casual restaurants if you're appointment falls near a lunch or dinner appointment.

This man saved my life. I had seen 6 different doctors who misdiagnosed me with a simple…read morecomplication. Dr. Hawkins took me into the OR, found something fatal, fixed it, and saved my like. I owe you my life Dr. Hawkins and THANK YOU!

My wife went to Advanced EN&T a few years ago. She had been…read moreto many EN&T's in the past from medicines to several operations and finally gave up. She went to Advanced and they found a med that worked for her correcting several issues from taste to allergies. She has been doing well ever since. A'd ENT even advocated for her to the medication manufacturer to help address costs. We have been impressed.

If you're referred here, good luck! I should've taken the child screaming bloody murder, not…read morewanting to go near the building, as my indicator. Now, I feel the same way, and I'm old. I saw Dr. K, who was awful. Bedside manner bordered on me being the pig at a slaughterhouse, and he was the butcher. I didn't know what was going to happen, nor was I informed. One minute I'm sitting there talking, and the next minute I had something stuck in my nose and it extended into my throat. Wow! It would've been nice to have a heads up what I was going to experience, and maybe ask if I was okay with it. For me, it was absolutely horrible. This wouldn't be for everyone. I left there in tears, feeling like that poor child whose screams from outside continued, as they dragged her kicking and screaming into the building to her appointment. Never again. I wouldn't recommend this place to anyone. The front desk staff lacked friendliness. I felt more like a burden. Dr. K's nurse was nice, very chatty, but nice. She said some things in regard to my medical information that made me feel scared. That was poor judgment on her part. Checking out wasn't any better than checking in. This place lacks professionalism. It was extremely disappointing, and poorly ran. I wanted to run, not walk out. Never again.

First time patient here!! Came here from a recommendation from a co-worker. I needed to find a…read moreprimary doctor. Scheduling the appointment was fairly easy, got one within a week from the day I called. They even mailed out a packet for me to fill out before my appointment. Arriving to my appointment was abit confusing. The Cool Spring plaza has a couple of HMH family care doctors. This particular one is located in the front of Cool Springs (facing ring road). I parked in the back of Cool Springs, behind this office. I signed in and set up my insurance and other info they needed. I was surprised to have a wait time about 20 minutes. The waiting room was super spacious and a couple of Tvs on and some reading material. Once called back, did normal check up and meet and greet with my Dr and was on my way. Super easy check out and made way to the lab literally a couple of doors down. They were super quick and efficient. I was in and out of there less than 10 minutes. Let's see how it goes when I am sick.

Terrible service! Treated with such disrespect!!! Lastly, we went back to an examining room at…read more1:20. The medical assistant told us we would be seen next because there was only one patient before us. At 2:45 we had not been seen by a doctor or NP. We decided to leave. Every room we passed by was empty and everyone was standing back talking and yet not one person asked if we needed help. Disgusting practice!! I will never take my granddaughter there again. This was the 2nd time a mistake and or neglect was made concerning my granddaughter . I'm reporting today's episode to Baptist Health Patient Advocate.