Dr Tatsuno is great. He listens, talks respectfully, has never been condescending. His staff is…read moreamazing. They do things right, even following proper protocol for taking blood pressure (most offices don't). The office is very well run. Unfortunately, he is cutting back on his work load, but fortunately has a new doctor, Dr Reed, who is joining this great office. She is also very professional and easy to talk to.

This doctor is 100% horrible he doesn't treat his patients well and very poor patient services…read moreshould be retiring soon and close your practice already.

Dr she is not professional at all I don't understand why the government have a contract with her…read morewhen she is not a good professional Rude , no patience, she treat her patients like we are anything but humans

Dr. Barnes is the rudest doctor I've had an appointment with in my entire life ... She shows…read morehostility towards veterans for no reason and asks questions and expects answers immediately ... And when you tell her you need to refer to your military records to answer her questions she says no you should know the answer without looking at your records ... She's not recommending by me 100 % ... Beware !

If you are considering going to Dr Daniel Belcher in Hilo you MUST read this. If you read this and…read moreare still considering going there you should read it again because I am not exaggerating the attitude and ineptitude my wife and I experienced. We ended up going three times and regretted each visit progressively more. Unfortunately our island has very few choices in specialty health services. The first time - and every time, we faced difficulties in scheduling because it's hard to get them on the phone (website? lol). If you do get them on the phone, you'll have to deal with a "not my problem - I'm in no hurry to help" attitude. I was tempted to get a photo of the receptionist who clearly spends more time on her "scary leopard clown" makeup than she does helping patients or answering the phone during work hours. My wife is from Norway, and in the process of the U.S. Green Card application the USCIS requires a health exam. When she got in, Dr Belcher quickly let her know he'd been seeing patients all morning as he finished his sandwich there in the room with us. Again the "hang way too loose" attitude, this time mixed with a visible disinterest in anything we were telling him about her health exam. Obviously we were just $$ to him and not enough $$ to make us a priority in his week. Our papers were slow the first time we went, but at least we got them. Unfortunately they were not signed correctly and were dated 2016 instead of 2018. We found this out almost 9 months later when our Green Card application was delayed and nearly refused because it appeared the exam had been done years ago and was expired in the government's eyes. I'll post the scanned image of the 2016 date that Dr Belcher scribbled if I can find the papers. I'm not exaggerating or making any of this up. So it was now early Summer and my sister-in-law was getting married in July. Time was running out and my wife spent tear filled nights mourning that she wouldn't make it to the wedding. In mid June we got word from the NCIS that the papers were "expired" and would need a new health exam before July 1st or the entire application would be canceled (the application had cost us $4000+ in fees, exams, lawyer and travel costs). Our Hawai'i Island has many benefits but health care options are few and the three other Doctors on island who are licensed to do the Green Card health exam all said they were either unavailable in our time deadline because of a medical convention, or were no longer offering this exam. We reluctantly returned to Dr Belcher's Office and were treated worse than before. The receptionist took a defensive and aggressive tone and informed us that the price for the exam had almost doubled. She and the Doctor took NO RESPONSIBILITY for the incorrect signature and Doctor Belcher walked out of the room twice when my wife tried to speak with him about it. He left her in tears. I hope you never have to experience what she went through - that's the only reason I'm taking time to write all this out. They told her to "call next week" to get the blood test results and come to get the paperwork. Neither the receptionist on the phone, nor the other one with her over-the-top clown look, nor the Doctor himself informed us that they too would be taking a week vacation right when we needed the results. They knew our time deadline for July 1st but wanted to cash our check anyway. Finally, when they came back on Monday from the week away I called again. They said they "need time to sort through things after the week away - so come back Thursday to get the signed papers." I stayed calm on the phone and politely informed them that my wife's flight to get to her sister's wedding left Wednesday and we needed the signed papers no later than Wednesday am. They said to call back after lunch. I called back after lunch and they said the Doctor wasn't back yet, try later. They eventually called me and said to come pick up the papers (guess it didn't take 3 days to do). [SEE FULL REVIEW IN PHOTOS] I kept my voice and demeanor calm and professional, but Dr Belcher did no such thing. "I don't give a damn!" He yelled, when I asked him about the date on the signature. "Clearly you don't!" I responded, finally losing my temper too. I told him off for failing us, cheating us, and not doing the one thing we were paying him too much for: a legal, correctly dated paper. I will never go back there and I hope you will be wise and avoid this bunch of lazy, unprofessional, care-nots too.

Physician Hopman sent us a letter stating that the 'bond of trust no longer exists and she no…read morelonger is willing to provide us with service.' I suppose by remaining healthy, we have not contributed to her pocketbook on a regular basis. At Hopman's facility, you are a customer....not a patient. Steer Clear.

The receptionist is awful. Not friendly at all. Nurse (I think) she did not introduce herself,…read moretreated me like cattle. Told Dr Kalua about training her staff, she didn't seem concerned. Told her she probably doesn't care because she has so many other patients. Too bad Hilo has so few choices.

Dr Dolan spends time with her patients and really care. have been seeing her for a few years and…read morenever been disappointed. I am anRN for many years and have seen it all. she is fatally awesome. Bev Akiona RN BS

The worst experience ever. I was accepted into her practice a year ago, but I have never met or…read moreseen her. I was given three appointments. I showed up on time for all three but was sent home without seeing her. The first time after waiting 3 mos for the apt., I got there right at 9am the appointment time, but because I didn't get there 20 mins before my apt, though I called from the road and was told to still come in, I was sent home without seeing her or anyone. The second time 3 mos later, I saw the medical assistant. When I said I was hoping to meet Dr. Dolan, the assistant said, Maybe this practice isn't for you. Rather hostile. The third visit also 3 mos. later, I had hope to finally meet the doctor and get the referrals for serious conditions that require follow up--I was turned away again. This time because I didn't have labs. But the staff never requested labs and I had the blue sheet given by the assistant that showed that labs had not been checked. I was turned away by very unpleasant staff. I moved from Honolulu a year ago, and all this time I've been trying to actually meet with Dr. Dolan as my PCP and I've been trying to get her to refer me to both a Gyn doc and a Gastrointerologist, but it has been hopeless. The staff said the sent requests for records from my previous docs and asked me to follow up with them which I did. NONE of the four docs had gotten requests. This office held up any care and I'm a senior with on-going issues, for a year. They wasted my time and treated me without normal human kindness or concern. This is the worst experience I've ever had with a doctor who was completely unavailable. I don't know why she accepts new patients if she can't see them and relies on medical assistants who may or may not be certified. I've finally found a doc that I can actually see, and his staff is efficient and kind.

My mom started seeing Dr Jung in the past 6 months. He doesn't take the time to listen to her and…read moreher concerns. Her issue is still unresolved and he has yet to refer her to a specialist. He seems to always want to try something else. My mother asked for an allergy prescription she had been on for years, which Dr Jung denied. He told us that the medication we requested was not for allergies and belittled us, making me feel very uncomfortable. When I got home, I looked up the allergy medication on the internet. It is for allergies, exactly how my mother described. I felt rushed and helpless.

Dr. Jung is friendly and caring. He listens to his patients. I have known him seven years both as…read morean RN and as a patient. He is electronically up today with government standards even though the building is older. His office staff is kind and good with setting appoints. Not like some places you have to wait a month to get an appointment.

This doctor was schedule to be my wife's delivery doctor. She knew my wife had two back to back…read moremiscarriages, but this pregnancy is healthy and everything is going well. She is 21 weeks pregnant and in a birthing class taught by a labor nurse. The labor nurse suggests to send a PDF to the delivery doctor asking about their experience delivering. My wife did that given this is our first child. The doctor got her PDF and replied back that she is no longer a "good match." No phone calls, no explanations, just unprofessionalism. Highly don't recommend. Now the stress this is creating is ridiculous. All because of this doctor.

I have been seeing Dr. Nakamoto for years. She has assisted me with health issues that other MD's…read morecould not even diagnose correctly. She is kind and patient and takes time to answer my questions. I feel she provides her clients with excellent care. It's why it's so difficult to get in as a new patient - her patients are happy with her services and so she rarely has openings.