My hubby had an appointment with Dr Emily Iyomasa for Tuesday, 10/10/23 at 8:30AM. This was a…read morefirst-time seeing this dentist. Even though we have a regular dentist, he wanted to get a 2nd opinion from an oral surgeon. Dr Emily is not an oral surgeon but he needed to see her first to get the referral. This dental office is located in the Aiea Medical building on Aiea Heights Drive right across the street from McDonald's/Aiea Shopping Center. For those of you who live in the area, you know what a bear it is to get into the parking lot & leave off busy Aiea Heights Drive. The parking lot is not very big & if that is full, there are more spaces in the building, but not a lot more. I've heard that parking is expensive here & sure enough, the sign by the parking ticket dispenser shows it's free for the first 1/2 hr & $2 for each 1/2 hr after that. Luckily since our appointment was early, when we pulled in, we found parking right away. Parking spaces are a little tight. When you leave, there's a cashier/lot attendant just around the corner from the elevator where you pay then head to your parked car. You will need the paid ticket to exit to insert in the machine. Once it's confirmed, the arm raises, & then you can exit but you have to pay first before you leave your parking spot.
The dental office is on the 2nd floor. Small, but a neat waiting area with a TV. We completed some paperwork & waited just a few minutes before we were called in. Personnel were nice & efficient, not overly friendly, but pleasant. Shortly after we were seated, Dr Emily came in. She grew up here locally. My hubby discussed with her why he was there. Dr Emily was friendly, easy to talk to & listened carefully to my hubby's concerns. She was down to earth & seemed to genuinely care, even though he was not a regular patient. She asked some pointed questions & offered solutions & to make some calls on my hubby's behalf. I found that so reassuring that she would go above & beyond for us. From the time we got there until the time we left, 1 1/2 hrs had passed, most of the time talking with the dr. What I appreciated was, she didn't rush us & even answered some questions I had. We don't know if she had other appts after us, I'm sure she did for when we left, the waiting area was full. But the fact that she didn't rush us just to get to the next patient, impressed me. This was probably the only time we'll see her, but if I needed to go to another dentist in the future, she'd be at the top of the list. We appreciated her time, kudos to you Dr Emily Iyomasa & your staff.
Two things that would prevent me from going back are - they do not validate for parking & that they charge a $56 cancellation fee if it is outside of 48 hrs - wow! The first time you cancel, they give you a pass because they understand unexpected stuff happens but then that's it. They make you sign a form so that you are aware of this. Parking cost us $4 for 1 1/2 hrs, not as bad as I thought.