Folks, Below is the email transaction that was exchanged after a phone call from Mr Neal. Stay away from this fast talking jerk.
Mr. Neal,
Wow, was not expecting that from a local business owner. As a reminder of how our discussion over the phone went, I did not refuse to pay you the seventy five dollars. My intent was to review my notes and discuss your request with my wife to verify that there was not a misunderstanding on my part. I have reviewed my notes and it is clear that you noted that there would be a charge for the estimate. Although I do not feel like I owe you an explanation following your insult below, the confusion was in my understanding of "estimate". I intend to pay you the money owed to you and considering we now have escalated our relationship to a friendship where we provide each other advice, I advise the following:
Rather than continually talking over your customer, you should pay attention and work on your listening skills. I also recommend that you take a deep breath before making knee jerk responses to avoid losing referrals and looking like an ass. Before you make your next knee jerk mistake, I would recommend that you do not cry to "your friends at Dow" to avoid further embarrassment.
I will put your check in the mail and please feel free to stop by sometime should you feel the need to discuss further. Face to face works better for me.
Regards,
Mr. Landry
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From: "James Neal" neal4667@sbcglobal.net
To: ankledeep@comcast.net
Sent: Thursday, January 8, 2015 11:53:50 AM
Subject: Estimate Fee
Mr. Landry,
I clearly explained to you that I charged for estimates. This charge is for me coming out for my time.
This separates the people that are serious and not serious. Now that you and your wife have determined that this
projest is not feasible, you are wanting to deny my agreed upon estimate fee.
My suggestion is that you take the $75.00 that you beat me out of and use it for some character building lessons.
Can't wait to tell my friends that work at Dow how you treated me.
Have a nice day
James Neal
Craftsman Masonry, Inc.
2215 Clark Dr.
LaMarque, TX 77568
409-935-2060
Craftsman Masonry Inc.
Masonry
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