Moved into the brand new Caspian Apartments at CQ London last month. So far:
1. Hot water has gone out for over 24 hours multiple times
2. Shower was leaking - had to wait 5 days for a fix
3. Sink was leaking - had to wait over a week for a fix.
4. One of my showers in our 2 bedroom has only freezing and scalding water settings - no temperature control. Still waiting (and have been for over a week) for a fix.
5. CQ planned a group event (mainly so they could get happy pictures of the residents to use in their propaganda) and then put up a huge fence around the grassy area where the event should have been held - we met in a crappy parking lot instead!
6. Same fence being put up overnight without warning, I had to haul 7 extremely heavy IKEA boxes a whole block to get around the fence instead of the 50 ft it should have been to my front door.
The owner's manual is the best - depending on how severe the "defect" is you are reporting (aka, no hot water, leaking sink), you may have to wait between 5 and 20 business days for a resolution!
Are you freaking kidding me!
Every day, someone new moving in has to write a sign and paste it to the front door asking their BT engineer to call them, since it takes over a week to set up the intercom to your apartment from the front gate (if you can even find the instructions for that, which are likely not included in your instruction manual)!
I will say that the marketing suite and front desk at Iona tower next door have both been helpful with accepting packages and also with holding keys for us that they can use to let repair people in.
Until A2Dominion (the builders) set up a policy here that actually treats the owners and tenants with a little bit more respect, I would definitely advise potential investors to look around elsewhere before putting their money into this mess. read more