Disappointing experience. We arranged to rent 2 condos through CPM for Jan .2 to 9. Upon arrival the AC unit in one of the bedrooms was unplugged and did not work. It took 5 days and many, many phone calls to get it repaired. The temperatures were in the 90s, the windows didn't work properly. I told them I didn't get what I paid for and after I returned home and had to contact them AGAIN, they were going to refund $150.
However, in the other condo they claimed we caused damage. First, was a broken coffee carafe($12) which we never used or even touched. It was only a 4-cup. I brought the 12-cup from the other unit. Second, was damage in the laundry closet, which we also never used. It is next to the utility closet. We discovered that the unit wasn't cleaned until 10 days after we left. My son-in-law had seen a bucket collecting water from a dripping pipe in the utility closet. After 10 days that bucket could have easily overflowed and caused the damage in the laundry room. There were way too many emails back and forth. They never accepted any responsibilty. I told them if it would bring this to an end, they could deduct the cost of the carafe $12, send me a check for $138 and we would be done. I would not accept responsibility for the laundry closet.
They were so nice when we were there and then everything changed. My last and final email was on March 2. I have received nothing but aggravation and frustration. read more