The owners, property manager, and this management company not only accepted our booking for a vacation rental, but processed and received a cleared payment from us. Suddenly, 5 days later, they decided a longer stay was more beneficial financially, and I received an email claiming our booking was null and void due to a "glitch." They actively accepted the booking, and accepted FULL payment to have a reservation clear. It even blacked out on multiple websites showing we had booked successfully. Then they suddenly email us claiming there was a "glitch," and our reservation was not being honored. They made no mention of returning our payment when I was first contacted... claiming they already had a pending reservation. 3 days after being told our reservation wasn't being honored, and the payment is still on my credit card, to include an interest charge since I'm not paying it off prior to a refund.
They accepted payment, got a better offer, and reneged. They claimed the reason was because they had a different pending reservation, except the time frames don't add up- my request was accepted, processed and paid in full in 24 hours. Why would another reservation take over 5 days? We are learning the hard way that his company has poor and unethical business practices. My husband and I have been appalled by the entire experience with them. Should you be looking to vacation in the US Virgin Islands, avoid Calabash Realtors and DEJA VUE/ESTATE ELIZA'S RETREAT. Horrid experience. read more