Very good service personal very helpful and good customer service I love this store. They have…read moreexcellent products.

Been coming here for odds and ends. Great prices. And some good finds. People working here are…read morealways nice.

I ran into Hancook Chinaware at the Maum Market at OCMA - they were incredibly helpful and…read morefriendly, and super personable! The wares were very solid and have a good feel and weight to them! I ended up buying a portable utensil set for my lunches, since I cook and transfer it every day but don't want the plastic residue when eating hot foods. The cleaver is really cool too! Honestly an impulse purchase there. Stop by if you get the chance, they're really nice folks.

I hadn't been here in a while, but my mum visits every so often, and she said she spent several…read morehundred dollars last time and refused to enter the store. It's celebrating the 6th-year anniversary, so everything is 20% off. Business seems to be doing well, and things are always changing here. I snagged a children's set of utensils because they didn't sell the butter knife separately. It's a little pricey, but they offer products that are hard to source. The male employee at the time was very polite, and whenever I go with my mum, she always ends up talking to the female employees. It's definitely worth browsing, as their display is so cute!

Shout out to our rep, James E. He has been such a wonderful and big helper in finding what we need…read morefor our restaurants. Always provide good service, This warehouse is big and has variety of restaurant supplies. Glad that i have one closed by in the area, instead of going to Irvine location. Highly recomemended.

This place exceeded my expectations. If you need anything to cook with, you'll find it here!…read more Helpful staff also. I wish I could buy everything here.

2/27/26 Hubby was looking for a knife sheath to protect his new chef knife.... And me lol. It is…read moresharp AF I looked through the rolling pins, needed one for making dumplings but all they had was a plastic-like roller. I'd much prefer a wooden one. Additionally, I wanted to also look into getting a better whisk, but I think I will make the wood what I have. And I knew I was gonna need a digital scale to help me through my sourdough journey now that I was gifted two sourdough starters--one from Italy and one from France (one of my clients was very giving & thoughtful). The price is range from $40-$85., whoa! Amazon has them for about $30. I will have to think about this.. Met Gonzo, yes, that's how he spelled it, a delightful & enlightened staff member who was very helpful with recommending which would be best. We could've had a whole conversation for a half a day! LoL. In the end, I decided to think about it before purchasing one (turns out later, best decision I made all day) My glass measuring cup is in storage & I find it cumbersome so I bought a lighter version (2 cup). Happy with my purchase. Hubby bought his item separately & let me roam the aisles. Highly recommend this store. Gonzo was instrumental in making me feel welcomed & appreciated to be shopping here, hence the 5 star. As I mentioned many times in the past, I greatly value customer service. It's what keeps me as a return customer

Listen to this…read more.. Chef Toys wants to charge a 30% restocking fee if a product has to be opened and taken out of the box. But if they sell you an item that THEY took out of the box and have had on display, they want you to pay full price while claiming the item is still "new." We placed an order over the weekend for about $4,000 and were told it would be ready to pick up by Monday. I got there around 12, and the order wasn't ready. Not a big deal--we waited. Then we found out that one of the items included in our order was the display fridge. We told them we wanted a brand-new fridge in a box. The employee kept stating that they "just took it out of the box," but in reality, that fridge has been sitting there on display for a long time. We asked for either a boxed fridge or a refund. The employee did not hesitate to state, "I will meet you at the front and give you your refund," without even trying to offer another alternative or find a solution. There were no customer service skills from the employees or Buster, the manager. The situation escalated pretty quickly, and Buster very rudely kept telling me to stop talking instead of trying to handle the situation professionally and understand why we were upset. We have been doing business with Chef Toys for a very long time, but today they lost a customer because of Buster and the way this situation was handled. I do want to acknowledge and thank the Director of Sales. He understood the situation and very calmly tried to find a solution. Unfortunately, by that point, it was already too late. He showed the professionalism and customer service that we should have received from the beginning. He should be hired as the manager instead.

Subject: Ongoing Quality Issue with La Chapalita Tortillas…read moreHello, I am a loyal customer and business owner of Birriería Castellanos Taquizas Events, and I have been purchasing products from your store for over 4 years. I regularly buy La Chapalita tortillas from your location at 1265 N Kraemer Blvd, Anaheim. I'm reaching out because over the past 4 weeks, I've noticed a consistent decline in the quality of these tortillas. They are coming out hard and stiff, not soft and flexible like they used to be. When heated, they no longer have the same texture, which directly affects the quality of the tacos we serve to our customers. This is a serious concern for my business, as my customers have already started noticing the difference. I've continued buying from your store hoping the issue would improve, but unfortunately, it has remained the same. I would like to know: If you are aware of this issue If there has been any change in product handling, storage, or supplier batches And most importantly, if this problem will be resolved soon I value your store and prefer to continue buying from you, but I need consistency and quality to maintain my business standards. Thank you for your time, and I look forward to your response. Sincerely, Javier Birriería Castellanos Taquizas Events

If you're in the catering business or the Food business and If our a small business, this is a…read moregreat place to do some of your shopping. This place has all your needs covered and what you're looking for at a great price. Has great customer service, fair prices, and is always clean and ready to serve. I've been going here for years and I recommend this place to anybody who is a small business Food and Catering Company. You do need a membership for this company.

Great company and great service. I'm not very please with some of the warehouse workers like…read more(HUGO) .. his very mean person with others. Bosses should considered be more aware of how they treat others harrassing bullying or humiliation towrdsbeach others. I don't like that hugo person.. he should have more respect in treating others.. thank you

Great company! They had everything in stock. I was able to get hand sanitizer, antibacterial spray…read more& soap, wipes, even 2 new frying pans! So simple! I went online ordered & paid then within the hour my order was ready for curbside pick up! Very helpful staff. Clean facility. Very organized. I would recommend this company to anyone. Check them now!

The staff at the store were very kind and helpful. I came in looking for a special gift made by an…read moreartisan and was not disappointed. They have a huge array of products from various artists. Each uniquely made with a quality you can't find elsewhere. The beautiful sake cup I selected, while not from an artist was exquisite. I will be returning to acquire more products as I loved their store. It was like walking through an art gallery!

What a gem! Moonwareusa has the best curated and thoughtful selection of home goods and ceramics…read morefrom Japan. I loved browsing their incense and plate varieties. There was a variety of prices as well and it was refreshing to see that there's something for everyone. The staff are also the sweetest and helpful in finding the perfect products for any home.

Tried to return an unused electric grill that I purchased today for $80 which turned out to be much…read moresmaller than I thought. Found out they charge 25% on 'all' returned item from the receipt. Called and asked about since the item is literally unopened with original packaging in tact. Was informed this was their rule even though this return policy was not clearly disclosed except on the receipt which technically is after the purchase. California Civil Code §1723 requires restrictive return policies to be clearly and conspicuously displayed. Their excuse was that they can't tell everyone about it since they have so many customers. I believe a simple sign posted clearly would have done the job but they didn't. They offered to give store credit in full but it had to be used before end of year so I had literally like only 3 months to use it. After working with an adamant store clerk who seemed unwilling to consider our circumstances, I felt that I didn't want to waste my time trying to look for $80 worth of stuff to buy which I may not need. I will likely gift it to someone who can use a smaller grill. I will not be returning to this store. Not recommended if you're seeking reasonable store policies that apply to rest of California.

Definitely find some useful handy dandy kitchen items here. Store is pretty well stock with nice…read moregadgets and you'll end up finding several to take home. I found exactly what I was looking for, spice shakers and the prices are legit great. Quality is awesome and our cashier was super friendly, bagged up our items really carefully since we also left with some clay soup bowls.

Helpful staff, was able to answer all my questions, and sounds knowledgeable & competent. They…read moresupply higher end kitchen & bath products, light fixtures, and more. They do custom work as well. Custom cabinets, kitchen, etc. Basically what you can think of and need, the boss has connections to help you get the products and parts to help with your renovation or new construction work. They serve regular residential & commercial clients. Contractors get discounted pricing. You can purchase just the product and or the installation service as well. Will stop by again.

They fixed my meat slicer quickly with friendly service…read more They even gave me a loaner machine that I could use while my machine was being worked on. Much appreciated, especially if you're running a busy business ! Thank you !

Very poor service and unprofessional attitude I called…read moreyesterday to have my slicer fix & request a loaner , lady that answer told me that she will called me back to let me know availability. 1.- She never did 2.- Request to talk to owner or someone to help and she told me that the" owner is never there and only available under appointments 3.- Seems like she is in the rush to destroy the Bussiness , cause she adde it that basically they are running " very " understaffed and probably my slider will not get ready soon To Finalize this exemplary bad service experience she end up with : Ah and also be ready to take it in & out yourself cause we won't help you here . Been dealing with them for years never receive this attitude before , they should close the Bussiness instead