Outstanding couples massage. My wife said it was the best she has ever had. They hit all the right spots, hands, feet, pressure points. WOW We will be back soon. read more

I usually only go on Yelp to leave positive reviews but as soon as I got there I didn't want to back out but I knew I was going to leave a review: I went to use the Groupon price with hot stones, the employee immediately said you only get 2 hot stones instead of 12. I have never heard of that. Ok fine I added $25 for 12 stones. Then you have to pay ahead I used my card and of course a $3 fee. I said I wanted to tip on my card after massage but I was going to be charged another $3 fee I hate feeling like I have to tip before a service. Plus they have a sign recommending tip amounts (tacky). The room was clean but they are not fully walled so you can hear people walking, the front desk etc, so not relaxing. BUT HERE is where it gets interesting. She doesn't ask what pressure you like, or spots to focus on. She starts talking and I asked her what she said, she said oh not you, I'm on the phone. The 2 women are talking on the phone together or it's buzzing or she is answering the phone during a massage!!!! The point of a massage is to relax. Sad, because I'm a good tipper, and it's very close to my work and home but I won't be coming back and feel others should be warned. read more

I did a walk in last year by myself at around 8pm. The parking lot was super busy due to the restaurants but once you are inside it's just like any other foot spa. It was.. fine. I'm not a fan of a dry massage and it seems like she was avoiding using oil which was disappointing. They had a cell phone on the floor playing music in the hallway which seemed odd but at least the genre was appropriate. I was desperate and they were open late. All in all, not bad. read more

My wife and I came here today so she can her massage. She was interested in getting her feet and back massage due to her pregnancy. She called ahead before heading there and set an appointment for the same day. She was already given the price over the phone and was fine with it. When we arrived, finding parking was easy since the plaza was not busy. This Cozy Massage Therapy store is toward the back of the plaza. When we walked inside, a lady working there greeted us in. I don't think she understand or speak English that well. But the staff are very nice and different people kept asking if I wanted water. My wife enjoyed her massage time for an hour and planning on coming back. read more

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Kindness; Our arrival was prior to closing and we were booked for a couples massage. This parlor held the same average interior layout. Our room seemed a bit too small to occupy four adults and two massage tables but, what can we do about it. The applied force and pressure was too low. I'm a male with a lot of tension in my back, neck and shoulders. Upon leaving, my partner also gestured that she feels no difference and felt unsatisfied with the outcome. Real nice women though! read more

Amazing service from Summer and May! They are highly skilled therapists who know exactly how to work out muscle tension. They customized the pressure perfectly to target our tension and knots, leaving us feeling completely rejuvenated and relaxed. It was the perfect escape to de-stress, and we will absolutely request Summer and May for our next visit! read more

Wanted to have a nice couples massage. I called and made an appointment. Before we left, cozy massage called and asked to push our appointment back 40min. That was fine because we hadn't left. When we arrived they pushed our massage another half hour. When we went to our room we were given no instructions. They were 10 minutes late getting started. My masseur was taking phone calls during my massage and my wife said her masseur didn't know what she was doing. After 10 minutes of this we stopped the massage to leave. They tried to offer us more time. We declined. We are now trying to go through Groupon to get a refund. This was not the way we wanted to spend our afternoon. Very disappointed. read more

This massage was excellent. They use oils, hot stones, lasted for one hour with moderate pressure went from head, back legs, front and back and was a wonderful experience. read more

Cozy Massage Therapy - My massage bed - Massage Near Me - Northridge, California

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Massage was okay, but overall this was the most unrelaxing massage I've had. Cons: * Massage started 1 hour after my appointment time . * Placed us in a couples room without asking (not a huge issue, but still). * The spa seemed to be running behind -- there was constant talking in the lobby that carried into the room. It sounded like people were in our space. * Employees were also talking during the service. * The manager came into the room while I was face down and offered a body scrub due to the delay. I appreciated the gesture, but it was done during my 60-minute massage instead of added at the end. It disrupted the flow and felt like sandpaper in the middle of a massage -- not what I booked. * My husband's massage ended earlier than mine, so he had to get dressed in the room while my massage was still going on. I've had plenty of average massages, but this visit had too many issues at once. Unfortunately, I did not enjoy the experience. read more

It's the worst massage I've ever had by far! If there was an option of 0 star, I would put it in a heartbeat! The masseuse massage my head with her left hand and her cell phone on the other. She rubbed my head with her left hand for at least 4 to 5 minutes. These masseuse are not trained to do Massage. Worst experience I've ever had. You may want to go to other places. Don't waste your money on this place. I am definitely not coming back at all read more

I got a Groupon for a couples massage for my birthday & went with my boyfriend. To say I was disappointed was an understatement. My masseuse was answering phone calls the entirety of our massage. There were people walking IN AND OUT OF OUR ROOM, MULTIPLE TIMES!! We're literally half naked and have all of our belongings right next to the door so it was extremely unsettling. My boyfriend's masseuse was good but mine was extremely rough-- I told her about five times that she was going too hard but she would answer the phone and just pinch my shoulders soooo hard. I think I left more tense than when I even got there. Unfortunately I will not be coming back and do not recommend this establishment. read more

I wish I could give them zero stars! The quality of service is abysmal. They clean the table after you're done throwing your clothes on the floor, so imagine how many times they reuse the same cover on the floor and then put it on your body. The bed is made with poor-quality materials and has a terrible attitude. If you tip them less than $15, they start talking smack about you and don't care about your satisfaction anymore. In conclusion, if you value your own well-being, please stop going to that massage and stop supporting them because they clearly don't care about their customers. read more

This was by far the worst massage experience I've ever had. We made an appointment in advance for a couples massage at 8:00 PM. Upon arrival, we were told to come back at 8:40 PM with no explanation--completely unprofessional. Then, we were asked to pay before the service even started, which felt like an immediate red flag. Still, we decided to give it a chance based on the positive reviews, but that was a mistake. Despite booking a couples massage, my session started way before my husband's, completely defeating the purpose. To make matters worse, the therapist working on my husband wouldn't stop talking, making it impossible for either of us to relax. My own experience wasn't any better. At one point, while I was lying face-up, the therapist carelessly threw a towel over my face--no warning, no care, just tossed it. Completely unprofessional and uncomfortable. And after all that, they still had the audacity to ask for a tip. Save your time and money--this place is absolutely not worth it. I'll definitely be going elsewhere in the future. read more

very nice and friendly staff! super glad i made an appointment at this place because the massage was amazing!

Im not sure HOW or WHY this place has anything above 1 star. Maybe it's a free extra 10 mins of massage if you leave them a review which I'm sure they make you do prior to starting the massage while breathing down your neck even if it's your first time. I arrived on time. Massage started 25 minutes late. Woman came in and her movements were rushed and erratic... she did not focus on one area for more than 1 minute. That is no exaggeration. She hopped from spot to spot. The pressure was way too hard. I'm a thinner woman with an athletic build. She rolled over small muscles and my scapula with intense pressure using her forearms and elbows. My first thought was DAMN. I HAVE TO SIT THROUGH 90 mins OF THIS. The massage was actual torture. Not a single relaxing thing about it. The woman was coughing the whole time. As she stepped in and out of the room she left the door open while I was undressed multiple times. She was having conversations with the masseuse next door throughout the massage. She did some cupping and they actually really hurt (first timer so maybe I just don't know). While cups were on she was "massaging my feet". She was basically pressing on them the same way a 5 year old would shaking my body which aggravated the areas the cups were on. Literally anyone could have done a better job. When I left I felt bad that I hated the massage so I was gonna leave a $10 tip. The front desk woman was staring at me and my phone hovering over me to check on what I was giving. After I showed her confirmation of the Zelle payment she pointed to a sign that said they suggested $30 for a 90 min massage. On that same paper it said gratuity was a choice. I felt so pressured to give more for a massage I hated. I was so upset and I felt cornered so I sent more money. I left upset, in pain, and dissatisfied. I walked in in an excellent mood and left with my night totally ruined. I will NEVER be returning here. I trusted these reviews and that was my mistake. Let this review save you money. Go elsewhere. Trust me. read more

I was looking to get a massage in the area while I had the chance to leave my two kids with my mother in law and let me tell you! I was so impressed with the service I got. Place was clean and customer service was amazing. My massage lady was name summer she really listened to my needs and exceeded my expectations. Thank you! One happy and relaxed momma. I will definitely be going back. read more

Long story short this place is very unprofessional don't come here. This was the worst place I've been too. I came with my wife to get a couples massage scheduled at 8pm. We had to pay upfront and even then they made us wait 50 minutes to actually get the massage(8:50pm). My massage didn't begin for another 10 minutes(9pm). When my lady came in she barely used any pressure at all she was just using her weight to put pressure onto my back so I really didn't feel much. Maybe ten minutes into the massage she started just having full conversations with her coworker and they would even shout out of the room to speak to other coworkers!!! And whenever she was talking to her coworker in the room she wouldn't even use any pressure at all and have one hand on the same one spot with no pressure at all. The room was way too small to have two beds and the ladies weren't able to move so my lady would stay on one side for a very long time. At some point she used WAY TOO much pressure and made me literally grunt from pain and she just laughed. They barely used the hot stones for like 3 minutes even though they kept insisting that the hot stones were the best part. Towards the end my wife's massage ended and then mine ended 5 minutes later even tho it was supposed to be 10 minutes. The very last thing she did was massage my feet and she used oil to massage my feet and never took it off so I had to wear my socks and shoes with oily feet. Also at some point around 9:30ish another guy had finished his massage and was even complaining and said he was gonna leave a bad review as well. read more

Honestly the massage was great. The little lady threw her elbows into it and really got the knots out. My only issue is I paid for 45 mins and only got 30/35 mins maybe. I only complain because it was that good, whatever... maybe they'll honor me with 15 mins next time read more

Bruh fuck this place. The hell is this place doing here. Pay your employees or go out of business. They're demanding higher tips without providing good massage read more

Great massage. Highly recommended service. Great customer service. Clean and in a convenient location. read more

What a waste of 60 minutes and $50 plus tip. I came in for a foot massage. Every other Foot Massage places will massage your whole body equally. At this business, I had my feet slightly massaged for 45 minutes. She barely massaged my arms and back for 10-15 minutes and the pressure was super light. I was so frustrated! It felt like I didn't get a massage at all. $50 is a lot of money to waste! Very disappointed! read more

Great service. The owner is nice. Good pricing as well. We were accommodated on a late notice for Mother's day date with Sister & daughter.

Very clean and nice customer service. I recommend for anyone to come get a massage here and it is very relaxing and nice. They also have good promotion and reasonable prices! read more

I went to this massage business for the first time yesterday evening and I'm really hesitant about trying new places just because you never know when you pay for a massage and it ends up being really crappy, but I was wrong. I ended up getting the 90 minute massage and I usually only get 60 minutes. It was actually really good, but the only issue was the manager was going to provide some extra services which were not provided during my session: body scrub, etc. I still gave the masseuse a generous tip of $30 and it was an amazing legit massage that I would certainly return in the future. When I arrived home that evening, I fell asleep, with no interruptions it was great. read more

nice location. this place was recently bought out by a new owner, they changed a few things for the better. Now with a 90 min massage you get yoru choice of 2 extra addons. i chose cupping and body scrub. Previously they did not do body scrubs. The new staff is great. while there english is not perfect they know how good customer service. Parking is good in a nice shopping center. I recommend spending the little more to go from 60 to 90 minutes and get the extras that come with it, Hot Stone, bodyscrub, or cupping. A+ read more

Hidden gem. Very clean rooms and massage was good. Definetly will be coming back. Only negative is the parking since it was full but the service was good. read more

Very good massage relaxation and no rush nice place massage is really good private rooms comfortable investment

We just moved to the Northridge area, and my wife and I usually get a couples massage in the same room. We found the Cozy massage as it's close to where we live.and we decided to try it We select the 90 min couples massage.. I had a Chinese therapy massage and the wife had a combination massage. The masseuse was very professional and even included hot stone and cupping for the therapy massage that really helped. We will come back again soon! For me I recommend Sumer, for strong hands and the wife really liked Lily. read more

My massage from Mimi was excellent.My neck ached, but Mimi's enchanted hands made it go away, and she served me an inflamed Chinese tea. The best massage parlor in the valley is this one. She is the best. During the next week, I received Cupping and Chinese medicine are also incorporated into her massage. read more

PLEASE STAY AWAY! I've been here once before and it was ok. Ok enough for me to return, but this time the man massaged me, and instead of focusing on my back his hands were on my bottom 90% of the time. I'm aware deep tissue is not supposed to be as comfortable compared to a Swedish massage but I've had plenty in the past, and they were never as painful as this time, this man left me bruised. Huge bruises and had an audacity to ask for more tip. read more

Went in with my girlfriend about a couple of weeks ago. I'm a Mandarin speaker and so is she but they don't suspect that since we don't look east Asian. I didn't disclose this to see how it would go. They were taking badly about other customers and constantly getting out of the room. Masseuse did a whatever job. No different from any other places. It's obvious they're just farming for good reviews here to cover their real selves. Be very skeptical of them since they treat men very differently from women. Those reading know exactly what I mean by this. They are just sex workers disguised as massage therapists. read more

I went to this place for Massage and the place is clean. They change the sheets all the time and great service and friendly staff. I highly recommend it. read more

Great service! Friendly staff and relaxing atmosphere. Great place to get a body tune up and get the blood flowing to feel like a healthy person again. Very satisfied read more

I got the 90 minute massage and cupping, the quality was amazing I feel relaxed and refreshed highly suggest coming here

Great massage lady was very nice.Pricing is really good.Waiting time wasn't bad either.Clean place to go to.

first time here and everything exceeded my expectations! i was in bad back and neck pain and I am not in pain anymore afterwards. deep tissue massage here is so lovely, do try it read more

A good place to go for legit massage. All of the masseuses there knew exactly what they're doing, and do a great job of relieving stress, where you need it. read more

very relaxing I recommend any of you need a great massage to come here they really work on making you rejuvenated definitely will come back :) read more

Anna did nice massage, she has Amazing hand, Fantastic service, will definitely come back!

Made an appointment for a 60 min combo. My usual place was unable to take me this evening, and they don't do foot massages. Read the reviews on Yelp and Google. Everyone was so kind and the massage was more than I expected. I highly recommend this business. Everything felt so fresh and clean. I will definitely return. read more