This review has taken me some time to post because it has been a difficult situation to process. We…read moretook our 6 year old otherwise healthy Labradoodle in due to extreme lethargy and swelling. Intake was fine, but that was the only part of the experience that was. Our dog was taken away for testing and we were left to fill out paperwork. While we were doing that, another patient was trying to make payment for their dog's sudden euthanasia. His card was not working and he was offering alternate ways to pay with no real help or feedback from reception. He felt a bit panicked...his significant other was crying in the exam room while the fact that his card declined had become a very public discussion in the lobby. While we were there an owner came in with a dog that had been hit by a car and another owner came in with a pet with a snake bite. Both were visibly rattled. I had to help one of the owners fill out the intake paperwork, as no help was offered. While we have a dog being put to sleep in one room, two frantic owners in the lobby, and me anxiously awaiting test results, the two people at the front desk talked about their weekend plans and laughed. This went on the entire time I was in the lobby. We were taken to an exam room. The doctor could not pull up the xray images. After waiting for some time, my nerves were frazzled and I ask that she simply dictate what she found, as we did not need visuals. She denied my request and left for 15-20 minutes while trying to figure out how to get the results sent to the correct computer. That wait was horrible as we had absolutely no clue as to what was going on. She finally returned and told us that there was an issue with our dog's spleen and that the surgery would be $8,000 and "probably not worth it." The other options were to take her home and simply wait for natural death, take her home with Chinese herbs that would help death come sooner but not ease the pain, or put her to sleep. At that time I asked my husband to bring our children down to say goodbye. Understand, that morning we left for work with a perfectly healthy (so we thought) 6 year old dog and this decision was absolutely unexpected. After waiting an eternity, the tech came in and administered the medication that caused her breathing to slow and eventually stop. We never saw the doctor after our decision was made. No one offered condolences or their expressed regret that we had such a heavy experience. In fact, though there were signs on two doors that said "please be quite, someone is saying goodbye to a loved one" we walked out with red, swollen faces to staff still cracking jokes behind the desk. It felt surreal. Sometime later a voicemail was left letting me know her remains were ready for pick up. Before I could call back, they placed a second call. Quite frankly, I wasn't ready to take that call knowing what it was about, but I answered. The person on the other end was very matter of fact and ended the conversation saying that if I don't come by the end of the week my dog's remains would "be disposed of." Mind you, this is the first time their office ever talked to me...it isn't like months or even weeks had passed since I was given this information. Additionally, my dog's cremation was a service that I paid several hundreds for. To act like they were doing some favor by holding her 5" x 7" box in their office until I could pick her up was unacceptable and cruel. Over the years I have had many pets that passed and I have never, ever experienced such treatment. I, unfortunately, have to drive by this location daily and every time I do I think back to the poor treatment we experienced from the time we checked in until we picked up our dog's remains. I write this as a word of caution because I would genuinely hate for another pet loving family to ever experience this.

I had to make one of the hardest decisions this past Sunday night--saying goodbye to my 17-year-old…read moredog, Baxter. He had been in a slow decline that suddenly turned rapid, and I knew we were at the end. What stood out most was the veterinarian's honesty. They checked his vitals, but we didn't pursue extensive diagnostics. Instead, he spoke candidly about what he was seeing--neurologically, Baxter was not himself and had clearly lost significant muscle mass. At his age, there was likely more going on than one treatable issue. The veterinarian could have easily recommended a long list of tests. Instead, he gave me real guidance. When I asked what he would do if it were his own dog, he told me he would choose euthanasia at this stage, explaining that "a day or a week too early is better than a day too late" to avoid unnecessary suffering. I had been struggling with this decision for a while, and that honesty helped me feel confident I was doing the right thing. It meant everything. Once I made the decision, the compassion from the staff was incredible. They handled everything with such care, dignity, and kindness. I've also been here before when Baxter was first diagnosed with heart failure, and had the same experience. The veterinarian literally told me it wasn't an emergency and that I could either proceed with treatment there or follow up with my regular vet the next day and save the cost of emergency care. That level of transparency really stuck with me. I'm truly grateful for this team and this office. If you're ever in a difficult situation with your pet, this is a place where you'll receive honest, compassionate care--not pressure to run unnecessary tests or take advantage of a vulnerable moment. Five stars, without hesitation.