My baby stayed here twice headed to Vegas!! I was skeptical at first because I never knew this was a thing but everything went smooth and the second time he ran straight for Ryan so I know he was treated well!! Thanks Again I'll definitely be back!! read more

A Royal Ruffhouse - Pet Sitting Near Me - Hesperia, California

I read online that the owner passed away. Every time we had our dog there she was well taken care of and Steve was very friendly and loved animals. read more

Sorry it took a long time to finally sit down and write a review, but I am so grateful for these guys who took my dog in the middle of the night, answered their phones, and accepted my doggy in so we could drive down the hill and give birth to our son. They made the process so easy and I didn't have to worry about my dog. They also send pictures when asked. read more

Terrible service this place has gone out of business of dog boarding and instead is in the business of stealing local folks money and disappearing without providing a service great job Ryan and the team at Royal Ruffhouse for lying to customers and refusing to return paid funds upon request read more

I cannot say enough about A Ruffhouse! #1, they treated my dogs like family. They do not cage the dogs & let them inside. They do have separate enclosures in case some dogs don't get along & are very vigilant about their safety. Because they were keeping my babies for a while, they also were willing to work with me. read more

These guys had our fur baby for two weeks, and they were terrific! Our baby loved them, and came home happy and well-adjusted. The owners are personable, helpful, and easy to work with. You can tell they really have a heart for animals. Great rates! I highly recommend them if you need a boarding service. read more

Steve is everything you would want in a caretaker of your animal. I commented last year but want to say that when you have a shepherd with separation anxiety and all kinds of issues and he lays down at Steve's feet and totally relaxes.....that says it all. Our shepherd stayed with Steve for 3 months straight with frequent visits from us and on numerous other boarding times. He's upfront and very fair. read more

I've been taking my babies to Steve and Ryan for over two years now and they have always been great to my babies and me! My baby Bella is a very skittish dog because she was a feral dog but she absolutely loved them as soon as she met them. I highly recommend Royal Ruff House read more

Was really polite when we dropped off and picked up, but our dogs were scare and started crying as soon as they got in the car i was able to tell one of my dogs had been crying which normally it does not happen at other places, and the other one looked extremely scare and very dehydrated, and he smelled like outside when it is extremely hot to keep them outside obviously 8/19/19 16 years of service i would had expected you to call me and let me know what was going on with chuncho, as when i arrived you said it was hard to get him from under the table, at no point did you say since i dropped him off so until now that i am reading your reply am i seeing that he was kept outside the entire time, which is really bad because he has been an indoor dog since birth, wow is all i can say a courtesy call would had been great if the situation was that unsuccessful, as i expressed my concern over the phone before dropping them off about keeping them indoors....... 16 years of experience i would had expected more, but thank you for fully informing me here in YELP that my dog was kept at over 102 degrees outside the entire stay since you couldn't notify me by phone or im person when i picked them up....... read more

Thanks to Yelp I found this place when looking for boarding for my pups. They didn't have any reviews but I had pretty much gone through all the animal hospitals and pet boarding places in the area just to find out I would be paying more for their nights stay then I'd be paying for mine in Vegas. Not happening, also did not want them to be sitting in a crate for two days. Called the Royal Ruffhouse, they would be in- and outside, no crates, the only place in the area with sunday pick ups and all this for $20 a night and $15 any additional dog. Also they don't descriminate what breed the dog is. I have a chihuahua and a pit bull, the latter not many others were willing to have there which is straight BS. The guy is very nice and had a few rescues, you can tell he really cares. We were worried about leaving them thre since Lola (our pitbull) has never been away from home, but they handled it like champs and made friends, this place rocks! read more

I really wanted to like this place. The prices were reasonable. Unfortunately, I will not be taking my dog here again. Upon drop off, I was surprised to NOT be given the option to see the facilities. The owner was not very friendly or excited to see us. The customer service was not what I was expecting as Steve seemed extremely tired, lethargic, smelled very strongly of cigarettes, and seemed to be lacking in appropriate hygiene. I left my dog there for 4 days. I reached out in the middle of her visit to see how she was doing and the owner said she was fine. No details. Just that she was fine. He WAS nice enough to send me some pictures when I asked, so I was thankful for that. He was also very responsive to my messages. However, upon picking her up and putting her into the car, the smell of cigarette smoke permeated the vehicle. She immediately had to have a bath as soon as we got home. There was a yellowish brownish tinge to the water as we started to rinse her. I had to wash her bag, her harness and her collar because the smell was so strong. She was also pretty hungry and thirsty. Sadly, I do not recommend this business. read more

So I am giving this place 5 stars simply because I left my puppies for the first time and I was not excited about it but Steve made it more comfortable. I cannot lie the whole time I was totally worried about them and was nervous this spot could of been a mistake simply because I based my trust off of reviews. However Steve even sent me pics of the puppies to ensure they were safe and fine. I didn't get the pics right when I asked for them it wasn't until the next day but remember they are hard at work guys and they aren't just watching your puppies only. My fur babies were good when we picked them up. One of them had so much shed when we got him up because he was so stressed that we left him. They didn't seem underfed or over fed they were their regular selves once we got home. Thanks Steve and team. Make room for them for the future. read more

This dog boarding place is a God send. We left to go out of town for 10 days and our dog's second home was at A Royal 'Ruff' House. Unfortunately, our dog Stitch has bad separation anxiety and weans and barks. Steve & A Royal 'Ruff' House staff took great care of him and were patient the first 2 days he kept barking. Thank you A Royal 'Ruff' House for the great care you gave Stitch, sorry he drove you crazy the first 2 days, but thank you for welcoming him into your home. We highly recommend this place! read more

I dropped off 3 of my dogs for 4 days. When coming to pick them up I was told that my dogs were spoiled and they all reeked of cigarette smoke. We had to immediately give them all baths. Never again will I go there. read more

I couldn't speak highly enough about the owner, service, professionalism, and peace of mind we got at A Royal Ruffhouse. My wife and I were in a situation where we needed a temporary home for 2 aggressive terriers. Royal Ruffhouse took them both with open arms. Steve took the time with our bully Chubba a pug terrier mix. What was a 1 month situation turned into 3 and Steve was off the charts accommodating. My wife and I have constantly changing schedules so having a place we want to take our boys and that we feel good about leaving them in care of is a true blessing. read more

I will say I was very skeptical when I arrived, but I will admit I was proven wrong. My pups immediately liked Steve which made me feel better. I called daily while I was gone and Steve was very nice and told me how they were doing. I picked them up after 4 days and everything was great. I will definitely be using them again. read more

They seemed nice and friendly when picking up and dropping off but when picking up my dog she was under the table scared to move, dehydrated, and smelled like she left outside for long in the 97* degree heat. My other dog was the same they had looked like they had been crying for a long time. If you care about how you're dog will be treated I wouldn't recommend this place. read more

We've been taking our dogs here for years & have always been pleased. No problems, good care, and very reasonable pricing.

I'm writing this update to show the odd behavior from Steven years later. It's been almost 2.5 years yet I'm receiving emails and comments from the owner, Steven. Each time he responds, his answers change. I'm excepting he'll edit his comment after he reads this, but I have the screen shots and emails to show proof for anyone who is interested. Feel free to contact me. Please let me clarify a few items since Steven wrote me and said "Anyone who reads the fiction that you wrote doesn't have to be a rocket scientist to read between the lines and know that something is wrong unless you are a psychic and have a gift that lets you know for a fact what happens in places when you are not around." I'm an emergency response official and was leaving for at least 2 weeks for that reason. I explained the situation and called frequently to check in since this was a new boarding facility with many more dogs than he's used to. Also to keep Steven informed of my status since emergencies can change rapidly. During my calls the owner would tell me my little man was doing fine, sleeping with him, staying in the house, enjoying playing with the other dogs and everyone got along great. That is why I was extremely upset when I found my dog outside in the heat of the summer in the desert, by himself. It is not safe, not what we agreed on nor was it how he described it to me on the phone. In one message Steven said my dog "was in a 12 x 12 Kennel during the day, by himself because his poor temperament and my fear of putting him with other dogs because of this" and in another comment said "Your "Pitt Bull" was kept in a 12 by 12 by himself as he was to big to run with the others ." Again, if any of that was true, none of that was ever conveyed during any of our multiple phone calls. I had a 2 day drive back from the emergency event and called Steven several times each day to let him know when I would be there. I have the phone records to prove it. Never got an answer or call back. I called repeatedly for the last 2 hours of the drive and became worried when there was no answer or response. When I saw my dog was outside and not inside playing with other dogs like he told me he was, I understood why Steven had asked for a 15 minute heads up; that he could bring my dog in the house and make it look like that's where he was the entire time when he was not. "Little Man" is an affectionate term I use to describe my then 1 year and 3 month old, neutered, American Staffordshire terrier (pit bull category). I say that because Steven wrote to me and said "In closing your say that Little Man, YOUR PITT BULL, hasn't been the same and it's been 2 months now, give me a break. It's funny how you didn't mention in your review that Little Man is a full grown unaltered Pitt Bull named Money." His name is actually Funny Money, not sure that makes a difference. Steven wrote me saying "You brought your dogs bed and crate which was used by my dogs inside the house. And you know this to be true because?" Because my dog has short light colored hair. As per Steven's own words, my dog was kept outside yet the bed came from inside covered with long, multi-colored and curly hair. Steven made another odd statement in an email "I sleep well at night, yes at night, not during the day without a problems" but yet his comment months later says "I don't drink and rarely get over 2 hours of sleep in any one day." When I called during the day, I never got answers. When I could get a hold of him, it was at night and Steven would tell me he had been asleep or taking a nap when I called. Those were his words, not my assumptions. Steven's last comment stated "in 13 years have never had parasites at the kennel." Maybe he's referring to the ringworm my dog received from his facility but, ringworm is a fungus, not a parasite. You would think someone who takes care of dogs would know the difference. Steven claims to now be licensed and insured. That was not the case when I wrote the review. I contacted the state, better business bureau, animal control and researched the license number that was on his site at the time. No such license existed. Finally, Steven also wrote me saying "You know when you dropped off Little Man and spent over an hour and a half making up your mind whether or not you wanted to board him with me, I should have known this was going to be the result of boarding your dog." Yes, I spent a lot of time watching my dog interact with the many others without incident. I wanted to tour the area where my dog would be staying, as is common practice for cageless boarding facilities. I was only allowed to see one room that stunk of urine, was filthy and very small. Because all the dogs got along and I needed to respond to a state emergency, I made the decision to leave him there. Had I known there were any issues or things were not as we agreed on, I would have gotten my dog out of there. read more

Two years ago I began travelling down south frequently on business and a colleague recommended I contact Royal Ruff House for my dog Bella. I was immediately impressed with how accommodating Steve was with my schedule and how patient he was with my many phone calls the first few times I left Bella with him. Bella adores Steve and I feel fortunate to have peace of mind while I am in town on business. I don't even bother to check in now as I feel confident that if their were a problem Steve would contact me immediately. Bella is always excited when we arrive and not nearly as excited to leave. For that I am very pleased and would recommend Royal Ruff House to anyone who needs a professional and safe place for their dog. read more

I have giant and rare breed dogs, and am very particular about their care. I am often away and trust Steve/Royal Ruffhouse with my babies. He provides expert personalized care and followed my specific diet instructions as well. They actually like going there. I have been patronizing this business for 5 years. Good job Royal Ruffhouse! read more

We've used A Royal Ruffhouse for about a year. Our lab/shepherd mix loves it here. Steve is super accommodating and great with the dogs. It's great that the dogs are out running around instead of cooped up in a kennel. Can't say enough good things about A Royal Ruffhouse and Steve! read more

Awful place. Our dog came back tore up after being in a dog fight. He leaves dogs in a common yard together where they fight and are neglected. Not recommended for any animal. Should be closed. read more

Decided to take my dogs here for the weekend. Guy seems like a nice guy and has a clean set up. And let's dogs play all together. When I dropped dogs off gave specific instructions on how to feed dog. Long story short go to pick my dog up and my lil French bulldog who only gets one cup of food morning and one at night. Was HUGE and bloated. And could barely even move. Once in the car we could feel his stomach was hard as a rock. We called Steve back and he said "oh yeah I was running out of time so I just gave your dog 2plus scoops" "and your other dogs weren't eating so he probably ate there food too." This is insane this is this mans job to watch and keep our dogs safe and he can't even feed them. The simplest of jobs. I would never recommend this place and never send my dogs back. And as I write this I'm sitting at the vet praying our boy will be alright and nothing else is wrong. So now I have vet bills and had to pay for bullshit doggy day care. read more

This is the best dog care we've ever found. Whenever we are going out of town all we have to say is "Ruckus, do you want to go see Steve" and he would run to our front door waiting to go. Having Steve watching your dog is like your dog is at home, not a cold, uncaring kennel. The cost is reasonable and the care given to each dog is outstanding. read more

We've been taking our Miniature Dachshund, Chloe to A Royal Ruff House for more than 10 years and would not trust her with any other boarding facility. Steve has taken care of Chloe each time we were unable to take her with us on a trip and we have never had any problem. Each time we have dropped Chloe off she wags her tail and is happy to see him which to us is a clear indication of trusting him. We highly recommend and have recommended Steve's business to our friends for the care of their fur babies as well. Just recently my best friend left her dog with Steve and was very pleased with his facility and care for her pup. As a matter of fact she is planning on using his boarding facility again in the next few months. read more

I have been using The Royal Rough House for a few years now. Steve takes great care of my little Gooby and is very accommodating with pick up times. I am so glad I found such good care for my little guy at such a reasonable price. Knowing your pet is safe is priceless when you can't be with them! read more