Buyer beware! While Cox Tree Service may know how to take a tree down, they appear to have no concern for their loyal customers after receiving payment. I had two large trees taken down and the stumps ground. They did a nice job of tree removal, they were careful not to harm my house or garage or my neighbor's house and property. However, when they were done grinding the stumps, I questioned whether they were ground down far enough because there was quite a pile of wood chips and the gentlemen grinding could not show me how far down they were actually ground. He said just to let him know if they weren't low enough and he'd gladly come back to grind farther at no additional cost. Well, such was the case, but it wasn't obvious until the wood chips were removed. So I called their office, which by the way never answers the phone.... You always have to leave a message. That was four months ago. I've called at least a dozen times since and sent probably as many emails. The first response I received from the office manager was that she was waiting to speak to the owner Gregg. A couple weeks go by, I email again and call again... no response. Waited another week, called again, emailed again... asked to have Gregg call me.... Nothing. Waited a couple days, sent another email asking if they are going to honor their original commitment about coming out to grind farther. Received a response that they will honor the commitment but now their grinder is down and they are waiting to get it back from the shop. Okay, so I bought that excuse... shame on me. I waited another month and a half with no call back or emails so I called and emailed again this time asking if it's fixed now and if we can get the grinding scheduled. No response.... Called the next day, no response. Sent another email asking to have Gregg call me. Received a response saying Ryan has all my information and will be calling me to make arrangements. Another week passes, no call from Ryan or Gregg. Called three more times over the next two days... as usual, no answer or response. Sent another email explaining how frustrated I was, received a quick response saying it will be taken care of this week as long as weather cooperates and that the office manager would follow up with me by week's end to make sure it was taken care of. Nobody called, stopped by, or emailed that week and it was nice the entire week. So another week passes.... Still nothing. read more