I contacted your company and spoke with several agents. Most were polite, until I reached one who was as cold and dismissive as your useless chat bot that doesn't respond to messages. After dragging me through hoops just to get an answer, she told me I needed to cough up thirty-some dollars for an account that supposedly closed today (she even texted me this while we were on the phone, I guess I can say they didn't inform me of the charge, well done). Apparently, that's how you handle transfers and moves. Two-plus hours, multiple agents, three supervisors, and one frosty lecture later, I'd lost time, money, and patience. If the goal was to make customers feel like hostages, mission accomplished. The escalation department briefly restored hope with actual professionalism, even assuring me I couldn't connect it myself due to "configuration issues." Then nobody showed up for the install. I was told it was merely delayed but still "on the way." I paid a bill I was never advised of when setting the appointment a week earlier, only to discover the install had been rescheduled for the wrong apartment. That isn't customer service, it's slapstick. And the kicker? I called back, got yet another agent, and was told I could connect it myself now that the line was active. I did. It worked instantly. So congratulations, you've managed to set a new standard for incompetence. read more

IF YOU ARE READING THIS REVIEW TO CONSIDER Cox as your Mobil phone service......STOP NOW!!!!!! and save yourself from endless grief. When Cox states "UNLIMITED SERVICE".....BEWARE. WHAT YOU NEED TO KNOW: The only thing at Cox that is unlimited is the amount of service you can "buy" the data use is NOT unlimited. You also need to know your phone will drop service dozens of times a day for no apparent reason. You will not receive any meaningful customer service AFTER the point of sale. They will ship you off to coxcorp.customerrelations@cox.com.....to a lady named Nancy who is a master at giving you tasks...."to improve service".....all futile. Her job is to keep you busy. In common language this is called "The Runaround". We went back to Cricket because at Cricket they actually DO have service across the ENTIRE country and they don't loose service when there are clouds in the sky. READ THE HORRIBLE REVIEWS ON COX. After you do....you won't even consider Cox as a phone or internet provider. The way Cox employees treats its customers after you sign up.....is completely different than the kind smile you received while they rope you in. After complaining on social media platforms....I was blocked on every platform. This is a multi billion dollar corporation that treats its clients like trash. I already have collections agency's contacting me for "service" I NEVER received. Our phones are now trashed and worthless because something was lost in the transfer. Can you imagine coming to a new phone service.....and your phones end up not working right, you loose service all day, every day and the persons assigned to assist you.....tell's you to go back to Cricket? That's exactly what happened to us (by an employee in this store). A 3 month nightmare is now over. Because we ended service with Cox and went back to Cricket.....except for constant harassment to "pay what I owe". All those commercials about unlimited 5-G are a lie. The ONLY thing that is unlimited is the number of "blocks of service"....that you CAN PURCHASE. Remember that first! #BoycottCoxCommunications #CoxCommunications #CoxEnterprises #ApolloGlobalManagement #MarkGreatrex #GeraldinePfeiffer #YouCanDoBetter #CustomerService #CoxEdmondOklahoma #ReadTheReviews #DoNotPurchaseThisMobilPhoneService #HeadedBackToCricket #Cox read more

I worked as a contract worker for 14 years on and off at COX , I mean always on top of my A game, I was on the event team, I came back in 2024 and every event they had at C-Tech they had me work! with praises no one complained, they had a woman going on vacation at the main campus building and they asked me to be a barista for two weeks. My work hours was 7 to 3 , the manager Courtney of the coffee spot called " The Perk' treated me horribly. I wasn't able to go to lunch till one 1:45 every afternoon before we closed when other employees who came in later than me got early breaks and attended lunch by 12, after that incident all of a sudden they didn't need me anymore and I was not able to go to any management because both of the big managers were in another country on vacation, must be nice ... and if you need proof with pictures, I have them cause I'm telling you the straight 100% truth. read more

Moved to Nevada in May...Subscribed to Cox for 2 years (best we could do)... Since then...NOTHING but issues. Same story EVERY time: Error message...we call...they "perform some diagnostics"..."let me try something else..." And then: "We need to schedule a technician to come out..." Wasting our time!! Same story EVERY TIME. They replace the box...it works...and then it happens again. I could work there...I know your "process". 5 months...Multiple issues. Come on, Seriously?!? I will review Cox weekly with pretty much this same review. read more

Gotta love the "Cox kind" motto here and the air of comfort in the building. Gracious leaders, friendly staff, and a mountain of employees amenities that entice WFH to come in at least a few days per week. read more

They like to charge you random made up charges, after stating they would not. Then when you pay your bill but refuse to pay their fee, they shut off your internet and make you file a complaint with the district attorney at your local consumer protection agency As well as the BBB. (Forgot to mention the rude customer service reps who like to tell you to shut up and then hang up) Once the district attorney was after them suddenly there's a call from the seemingly nicest lady at corporate who reviews and agrees none of it should've happened, and agrees to remove the fee and turn on the internet "so so sorry for this mixup and costing you wages since you work online, thanks for not suing us like you should have when the local district attorney suggested it, thanks for trying to reason with us even though we're so unreasonable" then fast forward not the next month but the following month and there's another new random charge. This time the call in to Pam doesnt go so well. Yes she took care of the issue, but she made sure to be lippy towards my wife the whole time. As well as making comments about me, as I was helping direct my wife through the call. We also have absolutely terrible service at best yet we are paying for their highest speed. All of that being said the district attorney is once again involved and helping them terminate our contract and service for no fee, and most likely they will end up with some sort of a fine and or sanction either locally or in this state. Highly recommend you don't make the mistake of service with this company. read more

I had been a customer with Cox Cable for over a decade. The rates for the monthly service continue to increase year after year. We had a two year contract for 186 per month which seemed outrageous for one television in the home with one DVR and internet access. The phone line was part of the package but irrelevant because it was not used. In June of 2016, we received a bill for $253. This is not something we agreed to. When I called to inquire why the bill had suddenly change from 186 the agreed-upon amount to $253 per month I was told that our two year contract ended. I said we were not made aware of this and we would not have agreed to $253 for service for one television one box and internet. Therefore, we sought out other providers. When we discussed this with representatives of Cox Cable, we were told that Cox Cable does not operate like Walmart or Target so there's no need to price compare "we do not negotiate" and the only resolution they could offer was to reduce the bill by $10. Being that this is not acceptable and we did not appreciate the way in which we were spoken to by a gentleman who bragged that he had an MBA, we are registering a complaint with the FCC the SCC and the Better Business Bureau. Our account went into a state of collection which we did not appreciate because we did paid the 186 in a timely manner upon ending the services from Cox. We did not appreciate the tactics and the rude arrogant overtone that the staffers with Cox exhibit. We do not plan to reconnect service with Cox in the future and we are happy to say that we no longer have internet and cable through a blood sucking corporate giant such as Cox Cable who takes advantage of people who do not advocate for themselves, research alternatives, or do their homework. Corporations likes like Cox Cable have systemic problems because of the layers of management and the lack of true vision from individuals who simply "work there for a paycheck" and not a career. 20 people are hired every week and 20 people probably leave through the back door every week. The turnover rate must be incredible because there is not a good sense of connection. Just simply the chaos that comes from calling the 222-1111 number makes my head spin. I live in the state of Virginia and the call is received in Nebraska, Nevada, California, Indiana, New York, New Jersey, North Carolina. Not one time did I speak to someone who was in the state of Virginia who understood the Hampton Roads area who could appreciate what I was talking about. In fact the gentleman who boasted he had an MBA was in the state of Tennessee and he very rudely told me that Cox does not negotiate, they do not cost compare and they don't have to accept quotes from customers who shop around for other providers. Further he explained that based on market research, customers want more not less service and the fact that the calls go to all over the country does not matter to customers according to the research by Cox. The audacity behind a statement like that truly left me speechless. Shame on the CEO, the executive director, the vice president, managers and staffers at all levels for accepting that type of mindset. It is for this reason that cox gets the award for the worst customer service and cable provider. on 9.7.16, I spoke with Ms. Baker via phone from a collection agency in Roanoke Va at 540-772-6664. She made notes on the account and thanked us for the payment of 186$ as was the monthly agreed to amount. In order to resolve the issue, we would like cox to no longer send letters to our home as this account is closed. In addition, Ms. Baker stated there was a 78$ remaining balance. We paid for the services we received from the month billing period of May 24 to June 24. As we were told by a female from cox during the month of June, if we cancel the account before the end of the billing cycle, we will not be charged 253$. therefore we did close the account before June 24. Please check the records. Moreover, if all of the calls are recorded, then the call can be pulled as well. Unfortunately since we would have no way of knowing the state in which the staffer who took our call on that day in June was located, it might be a challenge to track down. But with over 50,000 employees in company, I'll bet there is a way to find the call, the staffer, and the statement she made saying if you close the account before June 24 you will not be charged 253 or 256 whatever the outrageous amount was read more